Whipps Cross Hospital
Whipps Cross Road, London, E11 1NRContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Very efficient
Rated 5 stars out of 5
by Elizabeth S - Posted on 05 August 2023
I went to Ophthalmology A&E at about 11.30am with a very painful eye. Within 2 hours I had been seen by two nurses and a doctor. The problem was diagnosed and I was given medication. Very efficient staff and dept.
Visited Ophthalmology on July 2023
Review titled Whipps Cross Hospital
Replied on 07 August 2023
Dear Elizabeth S Thank you for taking the time to send us such positive feedback about your recent Ophthalmology A&E experience at Whipps Cross Hospital. We were pleased that you were seen, diagnosed, provided with medication in a timely and efficient manner. It is rewarding for us to learn that our staff provided excellent care and support which is in line with our Trust values. We will share your kind words with the department who we are sure, will be very happy to receive this. Best wishes Central Complaints Team Barts Health NHS Trust
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Review titled An outstanding experience
Rated 5 stars out of 5
by James - Posted on 06 July 2023
Exceptional Care and Efficiency at Whipps Cross Hospital's A&E and Minor Injuries Unit Rating: ★★★★★ I recently had the unfortunate experience of fracturing my ankle, which led me to seek immediate medical attention at Whipps Cross Hospital's Accident and Emergency (A&E) and Minor Injuries Unit. I must say that my first-ever visit to this facility left me thoroughly impressed. From the moment I arrived, I was greeted by a clean and well-organized environment. The staff at Whipps Cross Hospital's A&E were truly amazing in their helpfulness and professionalism. They swiftly processed my details, ensuring that I didn't have to wait for an extended period. What truly stood out was the remarkable efficiency exhibited by the hospital. Despite the busy atmosphere, I was amazed to be seen, x-rayed, and diagnosed within a mere two hours. The fact that my fractured ankle was promptly attended to gave me great reassurance during a time of distress. Not only was the medical care I received exemplary, but the staff also displayed genuine empathy and compassion. They took the time to explain the diagnosis and treatment options, answering all my questions with patience and clarity. Their warm and caring approach truly made a difference and helped alleviate my anxiety. Whipps Cross Hospital's A&E and Minor Injuries Unit undoubtedly exceeded my expectations. The dedication and skill of the medical staff, combined with their efficiency and attentiveness, ensured that my visit was as smooth and comfortable as possible. I left the hospital with a sense of gratitude and confidence in the care I had received. I highly recommend Whipps Cross Hospital's A&E and Minor Injuries Unit to anyone in need of emergency medical attention. Their exceptional care and commitment to patient well-being make them a shining example of quality healthcare. Kudos to the staff and management for their outstanding service.
Visited Accident and emergency services on July 2023
Review titled Whipps Cross Hospital
Replied on 07 July 2023
Dear James, Thank you for taking the time to share your positive feedback about the care you received at Whipps Cross University Hospital. We are pleased that you were treated amazingly by the staff and that they were kind. It is most rewarding when staff are recognised for their hard work, and we know that they will really appreciate receiving your kind words. Once again, we thank you. Central Complaints Team Barts Health NHS Trust
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Review titled Thankyou for looking after my Dad
Rated 5 stars out of 5
by Rowena - Posted on 17 July 2023
My Dad had developed a sudden eye infection and was quickly seen to by the doctors. He didn’t have to wait too long and the nurses were also very professional. They gave him eye drops and gels to treat his right eye. Thankyou for delivering a great service. I was able to take him home to rest and he was saying how helpful the staff were.
Visited Ophthalmology on July 2023
Review titled Whipps Cross Hospital
Replied on 19 July 2023
Dear Rowena Thank you for taking the time share such positive feedback following your Dad's experience at Whipps Cross University Hospital. We are pleased that your dad was treated professionally by the nurses and in timely manner. We will ensure that your comments is shared with the service. Best wishes to you and your dad. Central Complaints Team Barts NHS Trust
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Review titled Great Treatment and Care
Rated 5 stars out of 5
by Brian Gill - Posted on 12 July 2023
I would like to say a big thank you to all the staff connected to Primrose Ward, not only was the medical care of the highest standard but everyone went the extra mile to make my stay as pleasant and comfortable as possible, everything was done with a smile and a cheery word.
Visited Don't know on July 2023
Review titled Whipps Cross Hospital
Replied on 13 July 2023
Dear Brian Gill, Thank you for taking the time to share your positive feedback about the care you received at Whipps Cross University Hospital. We are pleased that you were treated amazingly by the staff and that they were kind. It is most rewarding when staff are recognised for their hard work, and we know that they will really appreciate receiving your kind words. Once again, we thank you. Central Complaints Team Barts Health NHS Trust
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Review titled fantastic nurses
Rated 5 stars out of 5
by irene harvey - Posted on 10 July 2023
I had to go to A & E on Saturday 8/7/23 due to a bad cut finger, arrived at 12.30pm seen stitched up by 1.45pm and was home by 2.30pm. I cannot thank the nurse in Minors for her attention and the way she dealt with my finger. The staff at Whipps Cross work under very stressful situations but are always friendly and nothing is too much. They deserve the pay rise. The are truly Angels.
Visited Accident and emergency services on July 2023
Review titled Whipps Cross Hospital
Replied on 11 July 2023
Dear Irene Harvey Thank you very much for taking the time to share your positive feedback. We are pleased to learn that you received good person-centred care when you attended the Emergency Department at Whipps Cross University Hospital. We will share your kind words with the Team. Kind regards Central Complaints Team Barts Health NHS Trust
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Review titled Dedicated staff who give exceptional care
Rated 5 stars out of 5
by Amanda Dushi - Posted on 12 July 2023
I came to AE and was treated with the upmost care . The hospital staff are so dedicated, running their department with pride. You work so hard to ensure you’re patient are safe and cared for. Well done !
Visited Accident and emergency services on July 2023
Review titled Whipps Cross Hospital
Replied on 14 July 2023
Dear Amanda Dushi, Thank you for taking the time to share your positive feedback about the care you received at Whipps Cross University Hospital. We are pleased that you were treated amazingly by the staff. It is most rewarding when staff are recognised for their hard work, and we know that they will really appreciate receiving your kind words. Once again, we thank you. Central Complaints Team Barts Health NHS Trust
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Review titled Terrible communication
Rated 2 stars out of 5
by cate - Posted on 07 July 2023
When I left accident and emergency after I broke a bone in my foot I was given a paper notifying me I had a follow up phone consultation booked for Friday. The next day I received an email informing me I had an in-person appointment for the same time. I was pleased and made babysitter arrangements and took a taxi in the day. When I arrived they told me it was a “technical glitch” and my appointment was indeed virtual. So now I am sitting outside of the hospital, and it is 15 minutes past the time for either of those appointments, and I haven’t spoken to anyone virtually or been seen, and I wasted my money and time, to make my difficult way here with a broken foot for nothing.
Visited Orthopaedics on July 2023
Review titled Whipps Cross Hospital
Replied on 10 July 2023
Dear Cate Thank you for taking time to contact us with feedback following your visit to Whipps Cross Hospital. We were very disappointed to learn that your experience did not match the expectation you had of us. . We would welcome the opportunity to look into the concern you have raised and provide feedback as appropriate. Should you wish for this to happen, please liaise with the PALS Team on site who will be happy to assist you further. They can be contacted on Tel. No 0208 535 6438 or via email to wxpal.bartshealth@nhs.net Kind regards Central Complaints Team Barts Health NHS Trust
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Review titled Efficient and pleasant
Rated 5 stars out of 5
by Julia Wilson - Posted on 29 June 2023
Attended yesterday evening. Quite busy. Well organised. All staff pleasant. Doctor very nice, engaged, sympathetic and communicated well. Received some treatment and left with further medication. Suggested improvements:- Louder patient calling system for reception staff as currently things are slowed down by some patients not hearing and having to be called many times. A couple of beds or trolleys for patients to wait on if the are feeling really ill. Thank you
Visited Urgent Treatment Centre on June 2023
Review titled Whipps Cross Hospital
Replied on 30 June 2023
Dear Julia Wilson, Thank you for taking the time to share your positive feedback about the care you received at Whipps Cross University Hospital. We are pleased that you were treated amazingly by the staff and that they were kind. It is most rewarding when staff are recognised for their hard work, and we know that they will really appreciate receiving your kind words. We value your feedback and appreciate the suggestions made to improve our services. Once again, we thank you. Central Complaints Team Barts Health NHS Trust
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Review titled I had maxillo-facial surgery
by rose petal - Posted on 26 June 2023
I was very impressed with plane tree , very clean and the staff were amazing I was looked after very well , the staff work very hard I felt relaxed thank you for your kindness
Visited June 2023
Provided by Care opinion
Review titled Whipps Cross Hospital
Replied on 27 June 2023
Dear Rose Petal Thank you for taking the time to share your positive feedback about the Plane Tree Centre at Whipps Cross University Hospital. We are pleased that you were "impressed" with the department, treated amazingly by the staff and that they were kind. It is most rewarding when staff are recognised for their hard work, and we know that they will really appreciate receiving your kind words. Once again, we thank you Central Complaints Team Barts Health NHS Trust
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 13 June 2023
My partner got took into the acacia ward, we didnt know i couldnt stay the night with him. All of the nurses i met in that ward were lovely people and really took care of my boyfriend. Alot of staff throughout the whole hospital took care of me throughout the time i was waiting till the next day for him to be able to come out. Overall, the care provided was unimaginable. Everyone was polite and kind to us. Considering my partner suffers with anxiety he really was dealing amazingly just because of the staff and how they looked after him. Thankyou everyone.
Visited Don't know on June 2023
Review titled Whipps Cross Hospital
Replied on 14 June 2023
Dear Visitor Thank you for taking the time to share such positive feedback about you and your partner's experience at Whipps Cross Hospital. We are pleased that your boyfriend received excellent nursing care on Acacia Ward, and that you were also looked after throughout. We will ensure that you kind words is shared with the team, who we are sure will be most appreciative that you took the time to commend them. Best wishes to you and your partner Kindest regards Central Complaints Team Barts Health NHS Trust
Information supplied by Barts Health NHS Trust