Whipps Cross Hospital
Whipps Cross Road, London, E11 1NRContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Nurses and doctors
Rated 4 stars out of 5
by Upset - Posted on 31 August 2024
The nurses on Elizabeth ward were brilliant they do a great job and are very caring Two lady cardiologists were also very attentive and listened but there was one consultant that dismissed my concerns and belittled my feelings. I am still feeling very unwell despite a scan and I am going home feeling unwell and really none the wiser. It’s our life in these specialists hands and surely they need to listen to our concerns 😢
Visited Cardiology on August 2024
Whipps Cross Hospital has not yet replied.
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Review titled Terrible post natal care
Rated 1 star out of 5
by Anonymous - Posted on 31 July 2024
Midwifes kept us over 24 hours after we asked to leave with no explanation given. They barely checked on us and seemed confused/ disoriented when they did. We had to keep chasing to be discharged and keep explaining very simple things that were in our notes. The rooms are poorly maintained, they were unbearably hot. The toilets weren't cleaned for weeks according to their own charts on the walls, and had no soap. Some staff members were nice, we were unlucky with a rude and mostly absent midwife.
Visited Maternity services on July 2024
Whipps Cross Hospital has not yet replied.
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Review titled Best possible care
Rated 5 stars out of 5
by Peter Wilson - Posted on 15 July 2024
I would like to extend a sincere, heartfelt “thank you” to the hospital. I attended A&E, on July 9, and went on to receive emergency surgery, and post-surgery recovery care. The hospital is also providing extended follow-up treatment. I’m confident in saying that throughout, I could not have received better care and attention from all the staff who looked after – and are continuing to look after – me. Thank you, thank you to you all, for your dedication, your compassion and your skill, and, as importantly, your good humour.
Visited Accident and emergency services on July 2024
Review titled Whipps Cross Hospital
Replied on 16 July 2024
Dear Peter Wilson Thank you for taking the time to share such positive feedback about your experience at Whipps Cross Hospital. Learning that your experience was marked with dedication, compassion and skill is truly heartwarming for us at Barts Health NHS Trust. Your generous words will be conveyed to the teams, and we are confident they will be pleased to receive your feedback. Best wishes to you Central Complaints Team Barts Health NHS Trust
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Review titled Awful care, short-staffed and an unsafe waiting room
Rated 1 star out of 5
by Sophie - Posted on 25 July 2024
Staff were not transparent about waiting times which would have been helpful when I was describing my injury. I came in after feeling sick and faint and with a potential broken ankle. I was not triaged until 4 hours in. All I needed was an x ray but also my blood pressure was clearly low due to the pain hence the faint feeling and no pain relief was offered. Then when I was triaged, I was told it would be a further 4 hours until an X ray. This caused unnecessary distress. Furthermore there were people trying to walk in to consultation rooms including one man clearly with mental health issues, and no security guards were to be seen to protect the nurses in the rooms. That was disgraceful. People were getting aggressive and rude. There were not enough chairs to sit down. I discharged myself and went to Cheshunt in the morning instead.
Visited Accident and emergency services on July 2024
Review titled Whipps Cross Hospital
Replied on 26 July 2024
Dear Sophie, Thank you for taking time to contact us with feedback following your visit to Whipps Cross Hospital. We were very disappointed to learn that your experience did not match the expectation you had of us. We would welcome the opportunity to look into the concern you have raised and provide feedback as appropriate. Should you wish for this to happen, please liaise with the PALS Team on site who will be happy to assist you further. They can be contacted on Tel. No 0208 535 6438 or via email to wxpals.bartshealth@nhs.net
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Review titled Appalling A&E
Rated 1 star out of 5
by Subha Padman - Posted on 28 July 2024
Waited 10 and half hours in a&e and a total of 23 hours before discharge for my daughter who has previously been fit and healthy and never had to go to a&e. we experienced absolutely abhorrent behaviour by the Senior nurse on day duty with disgusting attitude, lack of empathy. The system is so broken here, lack of communication, lack of treating people humanely. Doctors were lovely but a broken system leaves them stretched. Saw elderly left sitting for hours. Autistic boy distressed not triaged and waited for hours. The worst experience for my 24 year old daughter who never wants to use the nhs services again.
Visited Accident and emergency services on July 2024
Review titled Whipps Cross Hospital
Replied on 29 July 2024
Dear Subha Padman Thank you for taking the time to share feedback about you and your daughter's experience in the Emergency Department at Whipps Cross Hospital. What you have described has fallen below standard that we aspire to at Barts Health NHS Trust. We would welcome the opportunity to have this issue looked into in more detail and if you would like this to happen, please liaise with the site PALS Team for further support and guidance about how to do this (quoting comment reference No:1848304). You will need to provide more detailed information (including your daughter's details hospital or NHS number, address, date of birth, etc.), and your contact details. PALS can be contacted on Tel. No. 0208 535 6438 or via email address wxpals.bartshealth@nhs.net. In the meantime, we will ensure that your feedback is shared with the service as it is important that they are made aware of your experiences and its impact. Kind regards Central Complaints Team Barts Health NHS Trust
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Review titled Worse attitude faced
Rated 2 stars out of 5
by Saba Nokhaiz - Posted on 29 July 2024
Went all surgery process okay of my daughter but in everything when they gonna discharge her they sent her in another ward and said doctor will come and see her straight but we waited hours and hours noboday come nor they discharge us for no reason just said doctor is busy ( because if cahnge staff of nurses and all that ward things no one taking responsibility at all.And in all this my 5 years old daughter suffered alot she just had surgery nothing to eat because we left food and things in old ward as we know weare going home in a bit.Thats the worst behaviour we faced.
Visited Children's & Adolescent Services on July 2024
Review titled Whipps Cross Hospital
Replied on 30 July 2024
Dear Saba Nokhaiz Thank you for taking the time to share feedback about your daughter's experience at Whipps Cross Hospital. We would like to apologise that the standard fell below what we aspire to at Barts Health NHS Trust. We would welcome the opportunity to have this issue looked into in more detail and if you would like this to happen, please liaise with the site PALS Team for further support and guidance about how to do this (quoting comment reference No:1848875). You will need to provide more detailed information (including your daughter's details hospital or NHS number, address, date of birth, etc.), and your contact detail. PALS can be contacted on Tel. No. 0208 535 6438 or via email address wxpals.bartshealth@nhs.net. In the meantime, your feedback will be shared with the service as it is important that they are made aware of your experiences and its impact. Kind regards Central Complaints Team Barts Health NHS Trust
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Review titled Whipps Cross Kids Blood Test: five stars well done!
Rated 5 stars out of 5
by Patricia Jane Holst - Posted on 04 June 2024
I took my 8 year old daughter to the Junction 3, Children's Blood Test at Whipps Cross Hospital. The staff were so great with her. They out her at ease and were so fast. They were friendly and gentle. Even my daughter said it was a "great" experience. Thank you so much team. I hope you get the recognition you deserve.
Visited Children's & Adolescent Services on June 2024
Review titled Whipps Cross Hospital
Replied on 04 June 2024
Dear Patricia Jane Holst Thank you for sharing your feedback about the Children's Blood Test Service at Whipps Cross Hospital. We are so pleased that your daughter's visit was positive and that she had a "great" experience. We will share this with the department who we know will be very happy to receive your kind words. Best wishes Central Complaints Team Barts Health NHS Trust
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Review titled Audiology
Rated 4 stars out of 5
by Laurence Fagan - Posted on 27 June 2024
The fact that its not on the list of Departments confirms its a Cinderella service. Tranferred to Whipps from Chase Farm due to constant lack of service, I was initially very impressed. Appointment came quickly, I was seen and tested by friendly professionals, and was advised I would be sent an appointment to fit hearing aids 'in due course'. After 8 weeks without contact I called the Audiology Department, and my opinion changed. I was initially told there was nothing on me, apart from being under Chase Farm. I explained my situation, and was told there were no appointments. I asked how long I might wait (already 8 weeks) and was told 6 months or so. I said I would still like to have an appointment sent - other Departments book up to a year ahead - and was told this was not possible. I asked how I would know that my case was in the pipeline, and was told 'we don't let patients know, they have to ring us'. What a way to run a service....
Visited Don't know on June 2024
Review titled Whipps Cross Hospital
Replied on 04 July 2024
Dear Laurence Fagan Thank you for you feedback about the Audiology Service at Whipps Cross Hospital. We are sorry that the standards fell below expectation after your initial visit and fully appreciate how disappointing that would have been. We will be sharing your feedback with the service but in the meantime if you need any further support regarding this may we suggest that you liaise with our Access Issues Resolution Service (AIRS), which is designated team that assists patients with appointment related issues by liaising with the relevant service on your behalf. AIRS can be contacted on Telephone Numbers: 0207 767 3205 / 0345 60 299 06 (Mon-Fri 08:30-17:00 Excl. Bank Holidays), please have your NHS or Hospital number to hand if you decide to make contact, as this will aid their enquiry. Kind regards Central Complaints Team Barts Health NHS Trust
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Review titled Great service and wonderful staff
Rated 5 stars out of 5
by Sophie - Posted on 26 June 2024
I recently was induced to give birth to twins at Whipps cross. The maternity care was very thorough and I felt incredibly safe throughout the whole pregnancy, at the birth and afterwards where I was kept in for a few routine nights due to having a premature baby. I had a wonderful experience and felt very thoroughly looked after by dedicated staff who were very caring and professional. Yes, there were times when there was a lot of waiting around when there were not enough staff available and they didn’t want to induce me until there were enough people around. But this was not an issue, as there were times when others needed the staff more and I was understandably not a priority. This is a safe way of working and reassured me that they knew what they were doing and they were ready incase things went wrong, so something I appreciated. All in all, I could not fault their wonderful service. Thank you Whipps cross maternity dept.
Visited Maternity services on June 2024
Review titled Whipps Cross Hospital
Replied on 04 July 2024
Dear Sophie Thank you for taking the time to share feedback about the Maternity Service at Whipps Cross Hospital. We are pleased that your experience was positive and that you felt safe throughout; it was also rewarding to learn that you were treated professionally and caringly by staff. We will ensure that your kind words are shared with the team who we know will be very appreciative. Best wishes to you Central Complaints Team Barts Health NHS Trust
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Review titled Poor communication of cancellation during unacceptable wait
Rated 2 stars out of 5
by Anonymous - Posted on 20 June 2024
I took a friend for their Cataract appointment today ( 20/06/2024 ), We arrived on time for a midday appointment. Waited over 1 1/2 hours in a fairly quiet waiting room ( with the patient being given eye drops in preparation ) to be told by a junior manager from elsewhere in the Hospital that the procedure would have to be re scheduled to another date, owing to an emergency admission, which is fair enough, although everyone else waiting ( who came in later ) were going to be seen. I had taken a day off work to get the patient in, and they had attended the pre op department a week or so before, and had received details of a post procedure examination for a week afterwards, so all gone to waste and needing to be done again or rescheduled. They now have to wait another 3 weeks to midday on 11th July, having gone through all the stress and worry today for nothing. You will be able to work out who the patient is from the above information; I would expect that you will communicate with the eye treatment clinic to ensure that the next appointment is prioritsed accordingly, and delay is minimised with the patient kept fully informed and reassured beforehand.
Visited Cataract Surgery on June 2024
Review titled Whipps Cross Hospital
Replied on 04 July 2024
Dear Visitor Thank you for taking the time to share feedback about you and your friend’s experience at Whipps Cross Hospital. We are sorry for the inconvenience this unforeseen situation caused to you both. Unfortunately, we would not be able to determine the patient’s details from what you have provided and due to confidentiality, we are aware that this information is not permitted on this platform. May we suggest that you liaise with the PALS Team on site who will be able to make enquiries into this, kindly note that they will need to have the patient information (i.e. NHS or Hospital number), to take forward. PALS can be contact on Tel. No. 0208 535 6438 or via email wxpals.bartshealth@nhs.net kindly quote Comment reference number: 1830581 when making contact. Kind regards Central Complaints Team Barts Health NHS Trust
Information supplied by Barts Health NHS Trust