Whipps Cross Hospital
Whipps Cross Road, London, E11 1NRContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Bad communication of receptionist,medical secretary
Rated 1 star out of 5
by Anonymous - Posted on 06 October 2022
I called so many times this morning on my day off and they keep giving me a phone number wich you can go through is showing me call failed all the times.After so many tries someone put me through my doctor finally wich in the end she hang up.Change the staff they are sleeping there ,no training giving to them or more information to give to the outpatients.Overall poor service
Visited Don't know on September 2022
Review titled Whipps Cross Hospital
Replied on 07 October 2022
Dear patient Thank you for taking time to contact us with feedback following your telephone call to Whipps Cross Hospital. We were sorry to read and disappointed to learn that your experience on this occasion did not match the expectation you had of us. We would welcome the opportunity to have this matter looked into by the service who will be able to provide you with further support and feedback. Should you wish for this to happen, please liaise with PALS Team on site who will be able to assist you further. You will need to provide them with your contact details and a summary of the concern. You can do this via email at wxpals.bartshealth@nhs.net or telephone 0208 535 6438 kind regards Central Complaints Team
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Review titled Patronising waste of time
Rated 2 stars out of 5
by Anonymous - Posted on 27 September 2022
Was just seen at Gynaecology at Whipps re Post menopausal bleeding. To be told menopause is all in the mind and that the doctor herself had no problems. No interest in my experience of menopause or HRT. No information given re balance of risk and benefits. Result was an expected referral for procedure which could have been done over phone. Then given life style advice which I did not request and do not need. Including for a separate condition on which she was ill informed. She said her brother had it - though turned out he had something else! Don't want to make a complaint and appt achieved what was needed. But can Doctors please ask patients what they want and need. And not assume we are ignorant!
Visited Gynaecology on September 2022
Review titled Whipps Cross Hospital
Replied on 28 September 2022
Dear Patient Thank you for your feedback regarding your recent experience of the Gynaecology service at Whipps Cross Hospital. It is disappointing to note that you felt that you were not being listened to and the doctor appeared to lack empathy. Your comments will be shared with the team as it is important that staff are made aware of patient’s views, and where appropriate lessons learnt. Once again, thank you. Kind regards Central Complaints Team Barts Health NHS Trust
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Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 13 October 2022
I would like to thank all the staff at whipps cross hospital on Sage Ward they have been so caring and kind to my 98 year old Dad, treating him with respect and dignity. As a family we are so grateful for your continued support.
Visited Geriatric Medicine on September 2022
Review titled Whipps Cross Hospital
Replied on 14 October 2022
Dear family Thank you very much for taking the time to provide such positive feedback about the “outstanding compassionate care” you received from Sage ward which we will ensure is shared with the team. We are very sure that they will be very happy to receive your kind comments. wishing your dad well. Kind regards Central Complaints Team
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Review titled Excellent service
Rated 5 stars out of 5
by Neal - Posted on 07 September 2022
I contacted appointments and the person who dealt with me went above and beyond to assist me. To save me hanging on the phone she said that she would contact me, rang me back after a very short period and the appointment was set. I wish I could leave her name but, if all your reception staff were as good, they would get 5 stars. Brilliant service Barts Health and many thanks.
Visited Don't know on September 2022
Review titled Whipps Cross Hospital
Replied on 07 September 2022
Dear Neal Thank you for taking time to contact us with feedback. We are pleased that you are happy with the care provided at Whipps Cross Hospital. We value your feedback as its confirmation to staff and the organization of the excellent care provided at Barts Health. We would like to share your kind words with the staff that took care of you and would like to request that you email your details to wxpals.bartshealth@nhs.net We look forward to hearing from you Kind regards Central Complaints Team
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Review titled 20 week scan
Rated 2 stars out of 5
by Anonymous - Posted on 02 October 2022
We had our 20 week scan with a sonographer who was less than interested in answering our questions and made us feel stupid/inadequate for doing so. It’s our first pregnancy so we don’t know what to expect and in general just needed reassurance that there was nothing of concern on the scan. I know everyone’s busy, and as high and low days, but please be know a lot of us are still anxious at 20 weeks and scanning while remaining mute, not showing the baby and not proactively confirming that things look good just raise anxiety uneccessarily.
Visited Maternity services on September 2022
Review titled Whipps Cross Hospital
Replied on 03 October 2022
Dear Patient Thank you for taking time to contact us with feedback. We were sorry to read of your experience and disappointed to learn that your experience did not match the expectation you had of us. We would welcome the opportunity to look into this, and feedback to you as appropriate. Should you wish for this to happen, please liaise with PALS Team on site who will be able to assist you further. You will need to provide them with your contact details, hospital or NHS number and a more detailed summary of the concern. You can do this via email to wxpals.bartshealth@nhs.net or telephone 0208 535 6438 Kind regards Central Complaints Team Barts Health NHS Trust
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Review titled Traumatic Nasal endoscopy examination
Rated 2 stars out of 5
by Janice - Posted on 13 September 2022
At my appointment today I was told by the doctor that he was going to put a camera up my nose to check my throat. He did not explain the procedure or prepared me for what I could expect but swiftly stuck the tube up my nose and down my throat. This was so painful and distressing, I was so shocked it brought me to tears. I understand that some procedures can be uncomfortable and distressing but had I been forewarned I could have prepared myself for what was to come. Additional to this the doctor was very insensitive and showed no compassion when he could see that I was clearly distressed and in pain. An unacceptable situation that left me feeling emotionally distressed. However, at the blood test appointment, I was shown some compassion by the nurse who saw my distress.
Visited Ear, Nose & Throat on September 2022
Review titled Whipps Cross Hospital
Replied on 21 September 2022
Dear Janice Thank you for taking time to contact us with feedback following your recent visit to Whipps Cross Hospital. We were sorry to read and disappointed to learn that your experience on this occasion did not match the expectation you had of us. We would welcome the opportunity to have this matter looked into by the service who will be able to provide you with further support and feedback. Should you wish for this to happen, please liaise with PALS Team on site who will be able to assist you further. You will need to provide them with your contact details and a summary of the concern. You can do this via email to at wxpals.bartshealth@nhs.net or telephone 0208 535 6438 Kind regards Central Complaints Team
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Review titled Really great staff
Rated 5 stars out of 5
by Samia - Posted on 26 September 2022
I was in A&E last Sunday and Monday and I just wanted to say thank you to the staff that kindly assisted me and made sure I was comfortable and taken care of. It made a huge difference and made me less anxious about my condition. The doctors and nurses were super friendly.
Visited Accident and emergency services on September 2022
Review titled Whipps Cross Hospital
Replied on 06 October 2022
Thank you very much for taking the time to provide such positive feedback about the “outstanding compassionate care” you received from our A&E department which we will ensure is shared with them. We are very sure that the team will be very happy to receive your kind comments. Wishing you all the best Central Complaints Team
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Review titled Excellent experience
Rated 5 stars out of 5
by Anonymous - Posted on 05 October 2022
I was seen very promptly, and welcomed by nurses and the consultant. After a thorough examination, I was given a helpful diagnosis, and two possible options were explained. I was able to ask questions about what each would entail, and so was able to make an informed decision about the way forward.
Visited Oral and Maxillofacial Surgery on September 2022
Review titled Whipps Cross Hospital
Replied on 06 October 2022
Dear patient Thank you very much for taking the time to provide such positive feedback about the “outstanding compassionate care” you received from our consultant and nurses at A&E which we will ensure is shared with them. We are very sure that they will be very happy to receive your kind comments. Kind regards Central Complaints Team
Information supplied by Barts Health NHS Trust