Wexham Park Hospital
Wexham Park, Slough, Berkshire, SL2 4HLContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Attentive and caring
Rated 4 stars out of 5
by Susan Pape - Posted on 25 November 2022
I Was admitted as a day patient for a hysteroscopy under general anaesthetic. I can't fault any of the staff that cared for me during my visit which was approx 6.5 hours. Everyone was caring and kind and explained exactly what was happening and what was to be done. Following the procedure I was monitored in recovery area 1 and then to recovery area 2. In each area I was diligently cared for. What a fantastic team of proffesionals. So, if you are reading this as a future day patient don't be worried, you will be in very safe hands.
Visited Gynaecology on November 2022
Review titled Wexham Park Hospital
Replied on 25 November 2022
Dear Susan, Thank you very much indeed for taking the time to leave this lovely feedback about your recent experience as a patient at Wexham Park Hospital. I am delighted to hear that your care and experience was so positive and that you were so well looked after. It is always lovely to have such positive ambassadors for the Trust! Thank you again for your words which I will share with the team involved. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Extremely long wait
Rated 3 stars out of 5
by Anonymous - Posted on 08 October 2022
I called 111 due to awful stomach pain and was advised to go to a&e where they made an appointment for me. I managed to get there, still in pain and had a urine sample taken. I almost fainted in the bathroom, had to call a nurse for help standing up and still didn't even recieve any pain relief. I waited 7 hours to see a Dr who told me it was likely I had an infection and he would send me home on antibiotics. I kept asking are you sure and after rolling his eyes, he finally decided to check my stomach.... and then realised the pain I was in. It turned out to be appendicitis and he said he didn't know because I was masking the pain... he wasn't even going to check me over until I asked about 3 times. 9 hours after I was admitted, they found me a bed in day surgery. The lady there chatted to her friend for 20 minutes before making my bed, I had to hold my drip because she wouldn't hang it up until made my bed and I was so in pain and exhausted. It upset me that there was no sympathy at all. I must say, after that lady left, the care in day surgery was brilliant and everyone was very attentive and kind but my first experience was honestly upsetting and not one I had hoped for. Appendicitis is extremely painful and not to be seen for 7 hrs and then have eyes rolled at you for talking about pain is disappointing.
Visited Accident and emergency services on October 2022
Review titled Wexham Park Hospital
Replied on 11 October 2022
Dear Anonymous, Thank you for taking the time to write and let us know of your recent experience at Frimley Health and please accept my sincere apologies on behalf of the Trust for the parts of your experience that were less than we strive to deliver. I am unable to comment on the specific elements of your case but please be assured that the negative elements of your experience are not the standard of care we strive to deliver – I am sorry that your experiences have not reflected the best of Frimley Health. It is however reassuring to know that – after the initial issues – your experience in the DSU was positive and I hope you are recovering well I will send your feedback to the teams in ED & DSU who will use it to try to improve the patient experience going forward. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Awful practice
Rated 1 star out of 5
by Anonymous - Posted on 10 October 2022
My daughter attended A&E following a brace that she'd only had fitted in orthodontics snapping. She had a huge metal pole hanging from her mouth, couldn't eat, couldn't drink. Triage sent her home. When I complained I got told that they weren't orthodontics so what were they meant to do. A doctor even advised that I try to remove the snapped brace with wire cutters. We ended up in Northwick Park Hospital and after 15 hours they removed it for my daughter and were absolutely appalled that Wexham park sent her home in that state. Wexham Park Hospital is a joke waiting times are crazy, staff don't care whenever I have been there at night they run with one doctor for the whole of A&E the last time I was up there someone with suspected meningitis was left sitting in a busy waiting area for over 5 hours. The A&E at the very least should be closed down.
Visited Accident and emergency services on October 2022
Review titled Wexham Park Hospital
Replied on 11 October 2022
Dear Anonymous, Thank you for taking the time to write and let us know of your recent poor experience at Frimley Health and please accept my sincere apologies on behalf of the Trust for your, and your daughter’s experience. I am unable to comment on the specifics of the cases you mention but please be assured that this is not the standard of care we strive to deliver – I am sorry that your experiences have not reflected the best of Frimley Health. I will share your feedback with the team in ED at Wexham Park who will use it to try to improve the patient experience going forward. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Amazing
Rated 5 stars out of 5
by Miss c haigh - Posted on 28 October 2022
From greeting to ultrasound. Everyone was happy to get you to the right place . Professional. Kind. Empathetic. Sincere. Helpful.
Visited General Medicine on October 2022
Review titled Wexham Park Hospital
Replied on 31 October 2022
Dear Miss Haigh, Thank you for taking the time to leave such positive feedback about your recent experience at Wexham Park. It is reassuring to hear you were so well looked after. I will share your feedback with the team who will appreciate it, Thank you again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled No compassion on paediatric unit
Rated 3 stars out of 5
by Anonymous - Posted on 23 September 2022
I never had an issue in this hospital and my first negative experience had to be with my 7 months old baby. He had his blood done today. Receptionist is the most unfriendly I ever met. The nurses seemed very nice but they did not say a nice word to me or my baby who was crying so much. If you don't have any compassion towards children don't be a paediatric nurse.
Visited Children's & Adolescent Services on September 2022
Review titled Wexham Park Hospital
Replied on 05 October 2022
Dear Anonymous, Thank you very much for taking the time to write to let us know about your recent experience at Wexham Park. Please accept my sincere apologies on behalf of the team and Frimley Health that your experience on the day was not up to the standard teams across the Trust strive to provide every day. I will share your feedback with the local team who will, I know, use it to try to improve the patient – and carers – experiences. Thank you again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled A good experience
Rated 5 stars out of 5
by Anthony Graham - Posted on 26 September 2022
Admitted via A&E, a process which was surprisingly speedy even though it was busy. Triage recognised the need for speed. Urology ward was small, with excellent, attentive caring staff. Was really very impressed. The hospital also seemed in very good condition; clean, well maintained and bright.
Visited Urology on September 2022
Review titled Wexham Park Hospital
Replied on 05 October 2022
Dear Anthony, Thank you very much for taking the time to give us feedback about your recent experience at Wexham Park. It is always a pleasure to receive and respond to such lovely feedback. I will share your comments with the teams involved who I know will appreciate your feedback. Thanks again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Poor practice
Rated 1 star out of 5
by Anonymous - Posted on 21 September 2022
Attend whit 3 years old doughter she was screeming from ear pain been there twice ,waiting 4 horus And doctor says is Nothing to worry advise to give painrelife!!!!!poor girl suffering all nights from terrible pain ,next morning went privetly to the doctor And she been diagnosed whit strong ear infection And bad sore troath !!!!!!awful awful !!!
Visited Paediatric Surgery on September 2022
Review titled Wexham Park Hospital
Replied on 05 October 2022
Dear Anonymous, Thank you very much for taking the time to let us know about your, and your daughter’s recent experience at Wexham Park Hospital. Please accept my sincere apologies on behalf of the Trust for a) not having responded to or acknowledged your feedback sooner; and b) the fact that your experience as described was so poor. It is not our intention to cause anyone pain or distress however it appears that in this instance your perception is that we may have fallen short of the mark. With apologies again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Very accommodating
Rated 5 stars out of 5
by Anonymous - Posted on 16 August 2024
Thank you for looking after my brother and making sure our mother was able to see him outside of visiting hours.
Visited Accident and emergency services on September 2022
Wexham Park Hospital has not yet replied.
Information supplied by Frimley Health NHS Foundation Trust