Wexham Park Hospital
Wexham Park, Slough, Berkshire, SL2 4HLContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Poor service
Rated 3 stars out of 5
by stephen davenport - Posted on 26 October 2023
Was supposed to have a telephone appointment with the urologist today but they never called me poor service I've been waiting nearly a year now it's a joke
Visited Urology on August 2023
Review titled Wexham Park Hospital
Replied on 31 October 2023
Dear Stephen, Thank you for taking the time to leave some feedback about the problems you have encountered. Firstly, please accept my sincere apologies on behalf of the Trust for this situation. I am unable to provide a resolution now but if you contact the PALS team – fhft.palswexhampark@nhs.net – they will be able to investigate and support you going forward. With sincere apologies again, Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Totally let down
Rated 1 star out of 5
by Anonymous - Posted on 02 August 2023
5 admissions in 4 weeks. Needs a gallbladder removed but keep me topped up with opioids and discharged with antibiotics. Lost me on epic the computer system and left me between 4am and 10.30pm without what should be scheduled doses of antibiotics and pain relief so unable to medicate me or release a prescription for antibiotics that I needed. Twice I have had to return within 12 hour as the pain was uncontrollable and then discharged alway being told if I return I will have emergency surgery. Well when will this happen, how many times do I have to come in????? Back in this morning as symptoms have returned obviously due to not being given the required antibiotics and pain relief worn off but staff eventually gave pain relief (after an argument) and then tried to discharge me again!!! 2 infections, 5 admissions for pain in 4 weeks. Do I have to wait until my gallbladder ruptures or I get sepsis? Is this how you would want 1 of your family members treated?
Visited Don't know on August 2023
Review titled Wexham Park Hospital
Replied on 04 September 2023
Dear Anonymous, Thank you very much for taking the time to share your experience. Please accept my apologies that it has taken me so long to respond to you. Please also accept my sincere apologies on behalf of the Trust for the way you feel you have been treated. As I am sure you are aware I am unable to respond to specific details of your experience in a public forum such as this and without more information. If you would like to escalate this further please contact the PALS team on fhft.palswexhampark@nhs.net. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Positive Experiance
Rated 5 stars out of 5
by Selina S - Posted on 26 November 2023
Thank you to orthotics medical appliance in Wexham Slough, for supporting me through the process of getting an a.f.o / splint. You took me seriously despite having a neurological disorder and even ordered it in purple as I asked. My confidence has grown and it has only been 3 months of wearing it and not using crutches. Thank you for making a difference.
Visited Orthopaedics on August 2023
Review titled Wexham Park Hospital
Replied on 27 November 2023
Dear Selina, Thank you very much for taking the time to share your experience of care at Wexham Park. It’s lovely to know you were so well treated and your individual situation and wishes were taken into account. I will share your feedback with the appropriate teams who will I am sure appreciate it. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Amazing care and birth experience
Rated 5 stars out of 5
by Lisa - Posted on 11 September 2023
I had an induction booked for the 25th August and the care given from the antenatal ward, labour ward and the maternity ward after was more than i could have asked for. The staff from doctors, midwives, students in training and housekeeping were so friendly and kept me informed at every stage and made me feel safe and in great hands even when there were complications. They also supported my wishes to have a certain type of delivery where possible. The care post birth was also great where i was on my own due to visiting hours, the midwife looking after me really helped with my newborn where i wasn't able to get out of bed. I would 100% reccomend this hospital to give birth at, the staff were absolutely amazing. I wish i could go back and thank each one individually again!
Visited Maternity services on August 2023
Review titled Wexham Park Hospital
Replied on 19 September 2023
Dear Lisa, Thank you very much for taking the time to leave this lovely review of the maternity team at Wexham Park. It is always reassuring to hear when things work as they should and patients receive the care we strive to deliver on a daily basis. I will share this with the team who will love hearing how much you appreciated their care. Thanks again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Excellent Care
Rated 5 stars out of 5
by Mrs Marion Smith - Posted on 19 July 2023
My Mum was admitted to hospital on 2 July and discharged on 19 July following treatment relating to a suspected heart issue and gall bladder and urinary infections. She was initially in A&E/AAU and then moved to Ward 4 and then Ward 17. The care she has received from the teams in all of these areas has been exemplary. I cannot say thank you enough as having such a poorly 90 year old Mum was a big worry. Everything went so smoothly and Mum was looked after so well and it has been a huge comfort to the family knowing that she was in such safe hands. We are so lucky to have our wonderful NHS. Thank you.
Visited Geriatric Medicine on July 2023
Review titled Wexham Park Hospital
Replied on 20 July 2023
Dear Mrs Smith, Thank you very much for taking the time to share your, and your mother’s, experience of care at Frimley Health. It is always reassuring to receive such lovely feedback and to know that our teams are successfully doing what they strive to – ensuring each and every patient receives the best possible care – every single day. I will share your feedback with the teams and wards involved who will enjoy hearing their hard work and care was so appreciated. Thank you again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Lack of sympathy
Rated 3 stars out of 5
by Anonymous - Posted on 03 July 2023
I know this team are incredibly busy and working so hard but I’ve had two interactions with the team over the last few days on the phone as I’m going through a first trimester haemorrhage and no one has expressed any words of kindness or sympathy. It doesn’t take much to be supportive to a woman in a vulnerable position. Just a “I hope you’re feeling ok” or a “I know this is tough”. Only asking matter of fact questions to someone in a fragile state feels very cold. Maternity workers, you have a big impact on us pregnant ladies. Please remember to be kind when we’re going through something tough.
Visited Maternity services on July 2023
Review titled Wexham Park Hospital
Replied on 05 July 2023
Dear Anonymous, Thank you very much for taking the time to share your story – we really appreciate all feedback. Please accept my sincere apologies on behalf of the Trust for the lack of empathy you describe. I have shared your feedback with the team involved in your care who will use it to improve services. If you would like to raise the issue further please contact the hospital’s PALS team by email on fhft.palswexhampark@nhs.net. Once again, please accept my apologies for your experience – and thank you for sharing your story. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled No compassion in the slightest form.
Rated 1 star out of 5
by Anonymous - Posted on 20 July 2023
Unfortunately I had to have my appendix removed I was taken to ward 2 in the night and was due for surgery in the morning. I was very poorly as I had appendicitis I had awful fever and muscle spasms. No one came for at least 20 minutes of calling the bell. When the hca finally came she threw a folded blanket on me. I am a nurse and was absolutely shocked at the quality of care I received. I was not prioritised by the nurse when I was in pain I had to wait for her to compete her medication round when I should have been made a priority. I was in agony. This is a disgrace.
Visited Urology on July 2023
Review titled Wexham Park Hospital
Replied on 04 September 2023
Dear Anonymous, Thank you very much for taking the time to share your experience. Please forgive the delayed response. Please accept my apologies for the poor standards of care you appear to have received. Please be re-assured that this is not the level of care Frimley Health aims to deliver and I am sorry you were treated in this way. I will share your feedback with the ward team who I am sure will take appropriate steps to prevent a recurrence. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled A&E service was excellent
Rated 4 stars out of 5
by Anonymous - Posted on 14 July 2023
Has to go to A &E as there are no longer any minor injuries units open. I was seen within 20 minutes after checking in. The staff at the reception and the nurse that saw me were professional and efficient. Thank you so much .
Visited Accident and emergency services on July 2023
Review titled Wexham Park Hospital
Replied on 20 July 2023
Dear Anonymous, Thank you very much for your lovely feedback. I’m delighted to hear that you were so well looked after and seen and treated so quickly. I will share your feedback with the ED team involved in your care. Thank you again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Great practice
Rated 5 stars out of 5
by Carol Singh - Posted on 28 July 2023
Excellent service by the doctor. Empathetic, friendly and very professional. Thank you for treating me.
Visited Accident and emergency services on July 2023
Review titled Wexham Park Hospital
Replied on 04 September 2023
Dear Carol, Thank you very much for leaving this feedback – it is always gratifying when patients are so well looked after. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Great servicw
Rated 5 stars out of 5
by Anonymous - Posted on 07 June 2023
I was seen within 20 minutes of arriving. I had to wait 4 hours for blood test results which is still very quick. All staff were kind, caring, polite and courteous. I cannot praise this department highly enough.
Visited Accident and emergency services on June 2023
Review titled Wexham Park Hospital
Replied on 09 June 2023
Dear Anonymous, Thank you very much for taking the time to share your recent experience at Frimley Health. I am pleased to hear you were so well looked after and that your experience was so positive. I will share your feedback. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
Information supplied by Frimley Health NHS Foundation Trust