West Suffolk Hospital
Hardwick Lane, Hardwick Lane, Bury St. Edmunds, Suffolk, IP33 2QZContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Great team approach
Rated 5 stars out of 5
by Sue - Posted on 28 April 2023
Thank you for looking after me, I have never stayed in a hospital as a patient since I was born many moons ago! From the minute I arrived as an emergency in a & e, I was treated efficiently and extremely well. I was in excruciating pain and everyone was very helpful and did everything to get me to the right place quickly. When I arrived in Ward f5, I was treated with care and respect. There is a very positive atmosphere and it is very clean and organised. I was diagnosed after tests (the ct Team were excellent) and found a bed the same day. The nurses and ancillary staff were on hand at all times, reassuring and making sure I was comfortable. The night team were great as well through the long hours when it can get difficult. It was an anxious time but I got excellent care, the right medication and could go home much quicker than I thought possible. Great one team approach. In the unfortunate event, that I might ever have to go to hospital another time, I would be much reassured. Thank you all so much. And, His Majesty's Government - pay up, they deserve it!
Visited Emergency Abdominal Surgery on April 2023
Review titled West Suffolk Hospital
Replied on 02 May 2023
Thank you so much for taking the time to leave us a review. We are so pleased to learn of your recent positive experiences at WSH and delighted you got home sooner than expected. We really appreciate your feedback and be assured that your comments will be forwarded onto the relevant departments. With very best wishes The Patient Experience Team
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Review titled Palliative Care
Rated 4 stars out of 5
by Anonymous - Posted on 14 March 2023
I would like to thank the exceptional Palliative Care Nurse Team at the hospital, for their compassion, kindness and experience easing the pain and symptoms of my dying father, and advising us (the family) through this difficult time. Many thanks.
Visited Pain Management on March 2023
Review titled West Suffolk Hospital
Replied on 16 March 2023
Thank you for taking the time to leave us feedback. We are pleased to learn you received kindness and compassion from the Palliative Care Nurse Team - your comments will be forwarded onto them. Best Wishes The Patient Experience Team
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Review titled Great and allway helpful
Rated 5 stars out of 5
by Anonymous - Posted on 14 March 2023
Always available for help and advice and as expected advice is second to none I am so grateful for the help I have received
Visited Diabetic Medicine on March 2023
Review titled West Suffolk Hospital
Replied on 16 March 2023
Thank you for taking the time to leave us feedback. We are delighted to learn of your positive experiences, and that you have received great help and advice. Best Wishes The Patient Experience Team
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Review titled Really not good enough
Rated 1 star out of 5
by Elaine Kwame - Posted on 29 March 2023
My brother was admitted on Tuesday 28th March with an extremely bad leg infection and feeling very poorly. He is quite big and very tall and needs a larger sized bariatric bed which the hospital don’t appear to have. He has been told that raising his leg would help his condition but spent his first night sleeping in a chair. He has just messaged me to say he is now having to spend his second night sleeping in a chair because the bed has been ordered but has not arrived. It is not the first time this has happened as he was admitted around six weeks ago with the same condition and spent several nights in a chair then. As well as the leg infection he is waiting for a hip replacement op so is in extreme pain. Really not good enough West Suffolk Hospital. Would any of your staff expect to sleep in a chair indefinitely, especially whilst feeling so ill? Please chase this up as a bed is a basic requirement of a hospital stay.
Visited General Medicine on March 2023
Review titled West Suffolk Hospital
Replied on 30 March 2023
Thank you for taking the time to leave us feedback regarding the issues your brother is currently experiencing whilst with us for a leg infection. We are sorry to hear that he is suffering with pain whilst waiting for a specific bed to arrive. If you wish to take this further please contact our PALS Department on 01284 712555 or email them at PALS@wsh.nhs.uk. Thank you again for highlighting these issues; feedback is very important to us. Best Wishes The Patient Experience Team
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Review titled Long wait but very kind staff
Rated 5 stars out of 5
by Ann Brignull - Posted on 22 March 2023
Monday 20th at 9.45pm I went to A&E and was seen by a doctor 5.45a.m and eventually left at 6.30. The cleaners and nurses were so kind and patient in the chaos which was caused by people ordering food and treating it like a night out while others were very unwell waiting for beds. When I did see the doctor he treated me like I was his first patient Very reassuring and able to treat my Diverticulitis flare up. Thanks to everybody. I just don't know how you keep going.
Visited Accident and emergency services on March 2023
Review titled West Suffolk Hospital
Replied on 23 March 2023
Thank you so much for taking the time to leave us feedback. Although you had a long wait in A&E, we are pleased to hear that when you saw the Doctor it was a positive and re-assuring experience, and the staff in the department showed kindness and patience. Best Wishes The Patient Experience Team
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Review titled Kind and efficient
by Tedsw74 - Posted on 03 April 2023
Have had Day Surgery in the Martin Corke Day Surgery Unit. Had excellent experiences, and could not have been treated more kindly or efficiently by all staff members. It is a superb facility and I can’t thank all the staff enough
Visited March 2023
Provided by Care opinion
Review titled West Suffolk Hospital
Replied on 12 April 2023
Thank you so much for taking the time to leave us feedback following your visit to the Day Surgery Unit. We are pleased to hear of your excellent experience and your positive comments have been passed to the department to share with staff. Thank you again, as feedback is so important to us. Best Wishes The Patient Experience Team
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Review titled Simply The Best!
Rated 5 stars out of 5
by Suzanne McConnell - Posted on 11 February 2023
My dad had a stroke a few weeks ago. He needed to take go to A & E yesterday as he was extremely unwell. From the paramedics who came in the ambulance to every single member of staff at the A & E all I can say is they were "Simply The Best.' Thank you so very much for looking after our beautiful dad!
Visited Accident and emergency services on February 2023
Review titled West Suffolk Hospital
Replied on 14 February 2023
Thank you for taking the time to leave us a review. We are delighted to hear of your Dad's positive experience with all the staff he encountered. We will pass on your lovely feedback to the relevant departments. Many thanks and best wishes The Patient Experience Team
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Review titled poor practice
Rated 2 stars out of 5
by Anonymous - Posted on 10 February 2023
had an audiology test 4wks ago as i have now gone completetly deaf in left ear and tinitus is worse (previous hearing aid no help) was told that ENT would be in touch but have not heard anything when i try to ring (5times) the message just says nobody available to take call try later and then it hangs up on me Could someone please help
Visited Ear, Nose & Throat on February 2023
Review titled West Suffolk Hospital
Replied on 16 March 2023
Thank you for leaving us feedback following your recent Audiology appointment. We are sorry to hear of your frustrating experiences. If you would like to contact our PALS Department on 01284 712555 or email them at PALS@wsh.nhs.uk, they will assist you. Best Wishes The Patient Experience Team
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Review titled Excellent service
Rated 5 stars out of 5
by Dr.RA Hutton - Posted on 05 February 2023
I was treated promptly with reassuring efficiency and with warmth and friendliness. I was kept informed about my diagnosis test results and proposed treatment and at the end of my stay the senior doctor explained what my likely course of treatment would be and he gave me several opportunities to to ask questions
Visited Accident and emergency services on February 2023
Review titled West Suffolk Hospital
Replied on 08 February 2023
We really appreciate you taking the time to leave us feedback. We are delighted to hear of your positive experience and that you were kept informed and staff communicated effectively. Best Wishes The Patient Experience Team
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Review titled Great experience
Rated 4 stars out of 5
by ESClarke - Posted on 07 January 2023
Short wait to be seen, the board said 2.5hrs and we were seen by a Dr under this time. Dr and nurse who saw use both attentive and caring.
Visited Accident and emergency services on January 2023
Review titled West Suffolk Hospital
Replied on 09 January 2023
Dear ESClarke Thank you for taking the time to leave us feedback. We are pleased to hear of your positive experience whilst with us, that staff were attentive and caring. Kind regards The Patient Experience Team
Information supplied by West Suffolk NHS Foundation Trust