West Middlesex University Hospital
Twickenham Road, Isleworth, Middlesex, TW7 6AFContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Brilliant!
Rated 5 stars out of 5
by Martina - Posted on 06 September 2024
Had to take myself off to A & E on a Tuesday evening due to a minor accident at home. Staff were very welcoming and professional, I was seen very quickly.
Visited Accident and emergency services on September 2024
West Middlesex University Hospital has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Javier - Posted on 07 August 2024
I went into the Emergency Care Unit at 4am with what turned to be a rather painful kidney stones attack. I was assessed quickly and received diagnoses (including CT scan) almost immediately. Nurses, doctors and other personal were caring, attentive and professional for all my stay there.
Visited Accident and emergency services on August 2024
West Middlesex University Hospital has not yet replied.
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Review titled Treatment
Rated 5 stars out of 5
by Sultan - Posted on 27 August 2024
From the time of arrival A&E to being seen very satisfied with timing. Receptionist to Nurses and Doctors (being seen by various departments staffs) professional and courteous. Kept informed on each test being done. Very satisfied with treatment I received.
Visited Accident and emergency services on August 2024
West Middlesex University Hospital has not yet replied.
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Review titled Excellent Service
Rated 5 stars out of 5
by Sue Mason - Posted on 11 July 2024
I had a very thorough investigation by the Rheumatology consultant for over half an hour. Detailed, thorough, concerned. She then ordered x-rays, blood tests and drugs from the Pharmacy. The x-rays and blood tests were done there and then and whilst the drugs were ordered from the Pharmacy I am very allergic to a wide range of medications. The Pharmacist was outstanding because she has been investigating alternatives drugs that I could take which will not trigger my allergies.
Visited Rheumatology on July 2024
West Middlesex University Hospital has not yet replied.
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Review titled Efficient and Excellent Service
Rated 5 stars out of 5
by Anonymous - Posted on 21 July 2024
I was in A/E the other week, the wait was almost 7 hours to see a doctor. But the technician D a young boy, who did my bloods was reassuring that even with the wait they will do all they can before a doctor sees me. He was very respectful and calm and even with my fears of needle he was excellent with my bloods. He also called out everyone's name in the waiting room with such enthusiasm, really showed he cared about his patients and put a smile on my face and others he saw. He deserves a pat on the back
Visited Accident and emergency services on July 2024
West Middlesex University Hospital has not yet replied.
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Review titled Hopeless - avoid at all costs
Rated 1 star out of 5
by Nicholas - Posted on 14 July 2024
I was brought here by ambulance, so there is no doubt about the seriousness of my problem. I was bleeding and in pain. Despite this, I was kept waiting over 2 hours. The triage nurse sent me for an X-ray, but when I was eventually seen by the nurse - not even a doctor! - for treatment, she didn't even know that I had had the X-ray. The staff are incompetent and uncaring. There is no proper priority given to urgent cases. This unit is a disgrace.
Visited Accident and emergency services on July 2024
West Middlesex University Hospital has not yet replied.
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Review titled The most amazing midwife/nurse
Rated 5 stars out of 5
by Hanna - Posted on 30 July 2024
I attended the Queen Mary Maternity Unit for my gestational diabetes test at 8:45. The lovely lady that dealt with was so polite and kind. I explained I had hypermesis gravidarium and was worried the glucose drink wouldn't stay down. She told me not to worry. I had the drink and blood test and unfortunately at around 10 minutes left before the 2 hour was finished for the next blood test I became very unwell and feeling sick. I attempted to go outside to get fresh air but unfortunately felt faint sat down near the stairs and vommitted all over my clothes. My husband went upstairs to explain to the nurse/midwife and she was so kind. She came downstairs and helped me and really showed me compassion. I will never forget how much she helped me and I'm gutted that I did not take her name because she deserves so much praise. She had short blondish hair and was working in glucose tolerance test on 30th July 2024 from 0845 until 1100 when I left. I really hope this message finds her as it's so rare to find such a caring and compassionate staff member who went above and beyond to help me. Thank you so much for everything.
Visited Obstetrics And Gynaecology on July 2024
West Middlesex University Hospital has not yet replied.
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Review titled Fast and efficient
Rated 5 stars out of 5
by Ms Rutter - Posted on 16 July 2024
Went to A&E with infected hand at 8am. Handful of people waiting, friendly knowledgeable reception staff, lots of intense cleaning going on, very fresh. Waiting a whole ten minutes before being taken in by a senior nurse who gave me a tetanus jab, cleaned the wound, iodine dressing and antibiotics. Gave me advice and I was on my way. What more can anyone ask for?
Visited Accident and emergency services on July 2024
West Middlesex University Hospital has not yet replied.
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Review titled Great service.
Rated 5 stars out of 5
by Georgi - Posted on 10 June 2024
Was there about an hour ago, the doctors I interacted with were very nice, the one who was in charge of me was extremely pleasant and positive guy.
Visited Accident and emergency services on June 2024
West Middlesex University Hospital has not yet replied.
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Review titled Saved my life
Rated 5 stars out of 5
by David - Posted on 26 July 2024
The surgical and medical teams, including Osterley Ward nurses, provided life- saving emergency surgery and vital ongoing care. , before they sent me to Chelsea Hospital for plastic surgery and therapy.
Visited General Surgery on June 2024
West Middlesex University Hospital has not yet replied.
Information supplied by Chelsea and Westminster Hospital NHS Foundation Trust