West Middlesex University Hospital
Twickenham Road, Isleworth, Middlesex, TW7 6AFContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Great service.
Rated 5 stars out of 5
by Georgi - Posted on 10 June 2024
Was there about an hour ago, the doctors I interacted with were very nice, the one who was in charge of me was extremely pleasant and positive guy.
Visited Accident and emergency services on June 2024
West Middlesex University Hospital has not yet replied.
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Review titled Suberb treatment
Rated 5 stars out of 5
by Turhan Turgut - Posted on 21 June 2024
Early hours of yesterday I fell in bathroom. It was an awful experience. My daughter called an ambulance. From the two wonderful paramedics of the ambulance service to the technicans, nurses and doctors I received great professional care. I was diognised of an urinery infection after a series of tests and eventually sent home. I would like to thank them all. You can be proud of your staff.
Visited Accident and emergency services on June 2024
West Middlesex University Hospital has not yet replied.
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Review titled Nurses on E&A need more training
by Adrian - Posted on 18 June 2024
Today 18 of June i was start taking shower around 23.30 and I was feel discomfort on anus area when I was start washing that are I was feel that something is sticking out from my anus and I start feel more discomfort and pain. So I took uber and ASAP i whent to westmidlesex hospital A&E that was on midnight when I was register I mention about my symptoms and that Iam on maintenance for my Lymphoma stage 3, and also that I have neuropathy. Just because on that Iam on high risk of infection because of lymphoma i should Ben put as priorities patient. What I heard from nurse ?? That I will be seen when i will be and there is lots of patients like me. Hmm so I ask her again nicely how long that will be take to see doctor and iam in pain and I refuse take pain killers because they will not help me. I couldn’t sit because a pain in anus are and I was standing in pain for next 3 hours. When I came it was around 30/40 patients when they ask me to see doctor it was just few. Doctor was see me and I had hemoroid who was pop outside. He manage to put him inside and when I ask him about if I was prioritise he sad I should but when explain him situation he was pulite and clearly on my side that they should put me on priority. Unluck for nurse who was make assessment she was inside next to computer because ther was no one new. I was nicely ask her why did she didn’t put me on prioritised respond was I wasn’t had a fever so ther was a lot of patient like me and she don’t feel like she done something wrong. So I ask for her manager to speak to him and he sad yeah I got lymphoma but no fever etc so that Iam in massive pain and sometimes is sticking out of my anus and iam in high risk of people i don’t need to be prioritised. Shame for this nurse staff today on duty At A&E department. They need more training not only on what they need to do but also how to listen the patients and resolve the issue not putting down the person to be feel like rubbish. If you can and have serious illness and need go to A&E pls choice different hospital.
Visited Accident and emergency services on June 2024
West Middlesex University Hospital has not yet replied.
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Review titled Filthy Hospital
Rated 1 star out of 5
by Anonymous - Posted on 01 July 2024
Visited Imaging , Staff lovely , the Locom who was dealing with me was caring and explained everything very patiently 100% satisfaction with that , then it ends toilet was disgusting smelt of stale urine , brown stained toilet base ( build up of old urine , toilet seat had not been cleaned for weeks no soap The chair I was supposed to sit in for a cannula fitting was blood stained and really dirty , the imaging room floor needed cleaning Hair Grips all over the floor Hospitals are supposed to be sterile areas not like I was met with yesterday , cleaner toilets in McDonalds ,West Middlesex hospital needs a complete overhaul of the cleaning
Visited Diagnostic Imaging on June 2024
West Middlesex University Hospital has not yet replied.
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Review titled Wonderful care
Rated 5 stars out of 5
by Dr Kym Morton - Posted on 27 May 2024
My Mother , 95, was in the Crane ward awaiting discharge. She was there 10 days. The care she received was exceptional. All the nursing, catering and cleaning teams were very caring and made sure she was as comfortable as possible. The ward was welcoming , warm and friendly. The food was delicious and the numerous cups of tea for patients and visitors very welcome. The ward was busy but not noisy, efficient but not uncaring. They are an amazing dedicated team.
Visited Don't know on May 2024
West Middlesex University Hospital has not yet replied.
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Review titled Amazing care for my child.
Rated 5 stars out of 5
by Helen Paterson - Posted on 24 May 2024
My daughter had an operation at the Sunshine Day Unit and the care we received was incredible. The nurses and doctors were so efficient and caring. It was amazing to have a play specialist support my 4 year old during the process and it really helped. Brilliant care thank you.
Visited Children's & Adolescent Services on May 2024
West Middlesex University Hospital has not yet replied.
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Review titled Exceptional care
Rated 5 stars out of 5
by Paula - Posted on 03 June 2024
I was rushed into hospital for emergency abdominal surgery. I cannot thank everyone involved in my care from arriving to surgery to being admitted. The one to one care I received straight after my surgery in the icu was absolutely outstanding I actually felt like I had an angel taking care of me and never leaving my side right down to even fixing my hair stroking my face I will treasure that moment not that I remember a lot of it due to the trauma ( I wish I knew her name) she was an angel that’s the only way to describe, and I hope you will find out who she is because she needs my deepest sincerest thanks that would just satisfy me if I knew this could be done. It was 9th may morning time when I came around. Thank you to Richmond ward for the dedication in care to absolutely everyone and also the angels in Osterley ward again outstanding care. This is the 3 rd time this hospital has literally saved my life and thanks to the NHS our wonderful NHS I am here to write this and every single one of you deserve this heartfelt thanks and each and everyone of you should be so so proud of what you do I know I am proud of you. Thank you
Visited Emergency Abdominal Surgery on May 2024
West Middlesex University Hospital has not yet replied.
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Review titled Diabolical Waiting Times
Rated 1 star out of 5
by Anonymous - Posted on 08 May 2024
This is not the 1st this has happened ,time arrive in good time for my appointment after a hour wait ( with a packed waiting room full of patients complaining) I go to reception and ask how much longer to be honest it felt like the response was just to placitate their shambolic running of the unit , sick of turning up and usually waiting over a hour to be seen , if appointments are being made at least make sure you’re not having a overload of patients where it’s impossible to run to a timetable , bearing in mind you have the added burden of parking costs , imo worst hospital in London and that includes A&E ,where you’re treated like a inconvenience instead of someone who feeling unwell , time for some changes Convid ( not a spelling mistake ) isn’t a excuse anymore , pitiful receptionist and long long waiting times make this experience awful especially when you’re in poor health , I know I’m not the only patient feeling like this , the board with proud to care ( obviously a joke ) had numerous comments about long waits obviously West Midd isn’t listening
Visited Gynaecology on May 2024
West Middlesex University Hospital has not yet replied.
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Review titled Waiting Area Ideas/Treatment
by Zoe Attwood - Posted on 12 May 2024
Person under influence of drugs creating in waiting area,rude to staff,kicking chairs,unsettled, delivery of strong smelling McDonalds to front . No Security about to do anything..... Also counted 30 unnecessary people sitting in waiting area ie:3 to 6 people with 1 sick person... unnecessary should be 1 person accompanying a child or person at a time....don't say " It's people's right" It's a health & safety concern.... people hanging about catching everything available to in UCC ridiculous. 99percent of people have phones to keep in contact. 3 to 4 extras could be cosy in bed at 11pm at night.... instead of causing Health & Safety issues in UCC...Also unsafe for staff at Triage desk not closed off to public people ....wandering to sink to get paper towels wash vomit off etc....Whole waiting area can hear people's private details and reason for being there... breach of Confidentiality and self respect....Difficult to hear staff speaking,and for staff to think at the check in desk and at Triage because of horrendous noise extra hangers on in waiting area cause... children running around banging heads under chairs etc ...looks amazing place to work unfortunately staff not able to work peacefully in such an open environment .. Husbands Treatment very good....though a GP had disappeared and after 1 to 2 hours plus wait ( long time for person with Stage 4 Cancer to sit on a hard chair) Original Triage nurse sorted out Pene illinan.Very helpful person could of just given in the initial public Triage...lovely helpful Triage Person.... excellent Reception Staff even though working with no Microphone difficult to hear them ..
Visited May 2024
West Middlesex University Hospital has not yet replied.
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Review titled Excellent A&E team
Rated 5 stars out of 5
by Anonymous - Posted on 06 April 2024
I had an eye emergency and went to the A&E department after 11:30 pm. The Registrar asked me questions about my symptoms-courteous, professional and efficient doctor. He checked my eye and let me know what I had to do. Thanks so much!
Visited Accident and emergency services on April 2024
West Middlesex University Hospital has not yet replied.
Information supplied by Chelsea and Westminster Hospital NHS Foundation Trust