West Cornwall Hospital (Penzance)
St Clare Street, Penzance, Cornwall, TR18 2PFContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by RHW - Posted on 19 October 2022
I visited the Urgent care centre today after my son had a fall at school. The whole team were so kind and efficient. The care was excellent from start to finish. All staff introduced themselves, made sure my son knew exactly what was happening and why, and that he was happy to have his treatment. They were gentle and patient and we’re both very grateful for how he was looked after today. Thank you!
Visited Urgent Treatment Centre on October 2022
Review titled West Cornwall Hospital (Penzance)
Replied on 27 October 2022
Good afternoon Thank you for taking the time to provide such lovely feedback. I am so pleased to see that you and your son had such a positive experience from start to finish and that all the staff introduced themselves, making sure that your son knew what was happening and why. I am pleased that your son was looked after so well. I am writing to you as a member of the Patient Experience team, but I will ensure that your kind words are forwarded on to the appropriate team - I am sure they will really appreciate your feedback. Thank you Megan
Provided by Care opinion
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Review titled The service and help I received was exceptional
by thubanbz67 - Posted on 19 January 2023
Having broken my wrist in August 2022, the service and help I received was exceptional. From the first responder, the paramedics, the staff at the Treliske and West Cornwall Hospital, and from the physios at the West Cornwall.
Visited October 2022
Provided by Care opinion
Review titled West Cornwall Hospital (Penzance)
Replied on 26 January 2023
Dear thubanbz67 Thank you so much for taking the time to tell us about your recent experience of care following your broken wrist. I am the Governance and Performance Lead for Therapies at the Royal Cornwall Hospital and I have passed your comments on to the physiotherapy team who saw you at West Cornwall Hospital. I know that they will be very encouraged by your kind words. Wishing you a continued speedy recovery and thank you again. Becky Osborne Governance and Performance Lead for Therapies
Provided by Care opinion
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Review titled Great hospital
Rated 5 stars out of 5
by Anonymous - Posted on 19 October 2022
Thanks to X-ray sept for looking after me so well this morning. Caring people no wait answered my questions appointment was quick
Visited Diagnostic Imaging on October 2022
Review titled West Cornwall Hospital (Penzance)
Replied on 26 October 2022
Good afternoon Thank you for taking the time to provide such positive feedback. I am very pleased to see that you were looked after so well at your x ray appointment, and your questions were answered and that you didn't have long to wait. I am writing to you as a member of the Patient Experience Team, but I will forward your kind words onto the x ray department, I'm sure they will really appreciate it. Best wishes Megan
Provided by Care opinion
Information supplied by Royal Cornwall Hospitals NHS Trust