Watford General Hospital
Vicarage Road, Watford, Hertfordshire, WD18 0HBContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled appalling hospital
Rated 1 star out of 5
by kim element - Posted on 25 June 2024
To start with its impossible to park, so next time i will call an ambulance! Sent as an emergency patient because the Gastro team still have not got back to my son with any diagnosis or help. 14 years on and still being messed about, never get results and communication is pathetic. No appointment after the so called emergency CT scan at the beginning of May. Very let down!
Visited Accident and emergency services on June 2024
Review titled Watford General Hospital
Replied on 28 June 2024
We are sorry to hear about your experience. If you would like us to investigate this matter further on your behalf, please contact our PALS team on 01923 217198, or email westherts.pals@nhs.net
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Review titled Praiseworthy A&E Team
Rated 5 stars out of 5
by Anne Marie Scarff - Posted on 28 June 2024
I was seen in the A&E department early June. The whole process was seamless from booking in at reception, triage nurses, Orthopaedic Surgeons. The whole service was efficient and professional. The staff were friendly and compassionate. 10 out of 10 from me.
Visited Accident and emergency services on June 2024
Review titled Watford General Hospital
Replied on 28 June 2024
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team.
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Review titled Well organised and efficient
Rated 5 stars out of 5
by Janice M - Posted on 10 June 2024
Came in as emergency gall bladder situation. Extremely efficient and caring staff. Was treated with kindness and professionalism throughout. Wonderful surgical team led by a fabulous surgeon, who put me at ease and the aftercare was efficient and caring. Highly recommend.
Visited Emergency Abdominal Surgery on June 2024
Review titled Watford General Hospital
Replied on 13 June 2024
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team.
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Review titled Excellent care
Rated 5 stars out of 5
by Carole - Posted on 01 July 2024
From a&e to Flaunden ward could not fault the care and kindness throughout my stay from Friday to Sunday. Everything was explained clearly and my discharge form stated when I should take my medication. Very impressed.
Visited Accident and emergency services on June 2024
Review titled Watford General Hospital
Replied on 01 July 2024
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team.
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Review titled Proffesional and friendly staff
Rated 5 stars out of 5
by Derek - Posted on 08 June 2024
Attended AE on a Friday night, all staff were very friendly and professional under very busy circumstances. A special thank you to M****m who examined me and the took time to explain the injury to enable me to self care, whilst awaiting referal.
Visited Accident and emergency services on June 2024
Review titled Watford General Hospital
Replied on 13 June 2024
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team.
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Review titled Amazing care
Rated 5 stars out of 5
by Jennifer - Posted on 15 June 2024
Went in with suspected blocked bowel. Seen by triage within 10 minutes, and then on to treatment area within 15 minutes. Finally onto major trauma room where I was examined, bloods taken, had an ECG and then x-rayed. By this stage less than 2 hour from when I arrived. Saw 2 more doctors and a consultant and they decided there was no blockage. I was given strong laxative and they did not want me to leave until i had opened my bowels. Whilst we were waiting my husband and I were given free sandwiches and drinks. Throughout the staff were sympathetic, kind and very professional. The hospital was spotlessly clean. I cannot rate my experience highly enough. Thank you Watford General!
Visited Accident and emergency services on June 2024
Review titled Watford General Hospital
Replied on 20 June 2024
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team.
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Review titled Thank you.
Rated 5 stars out of 5
by Anonymous - Posted on 22 May 2024
I want to extend my heartfelt gratitude to the team at Watford hospital - Safari unit. The staff's professionalism, kindness, and dedication made all the difference. We are incredibly grateful for the highest level of care provided. Thank you!
Visited Children's & Adolescent Services on May 2024
Review titled Watford General Hospital
Replied on 22 May 2024
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team.
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Review titled Unprofessional
Rated 1 star out of 5
by Anonymous - Posted on 31 May 2024
I came in with a predicted faulty positive pregnancy test / phantom pregnancy! The staff were horrendous! They didn’t listen to what I was saying at all , they just went with what they wanted! They made me feel unheard and very stressed out and uncomfortable! As you can imagine I was stress and anxious anyway but they made it 10* worse. They didn’t help at all! If anything they made the situation worse for me! They told me I was lying and I was just a silly “ first time mum” who doesn’t know what I’m going on about! I all ready have a little girl! When they found this out they just told me to go home! I was wasting their time! As you can tell I am not happy at all! I will never be going back to Watford hospital again!!!!
Visited Maternity services on May 2024
Review titled Watford General Hospital
Replied on 13 June 2024
We are sorry to hear about your experience. If you would like us to investigate this matter further on your behalf, please contact our PALS team on 01923 217198, or email westherts.pals@nhs.net
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Review titled They have usually done better.
by Bri - Posted on 07 June 2024
I smashed my tibia over a week ago and overall surgery went well and staff in all areas have been helpful and professional but the day I was brought in was certainly one of the worst nights of my life. I was left with no blanket, no sheet, no pain medication, just a flimsy gown, until after 5am. I had no electronic device to even play a game. The pain was so bad but they were only able to supply pee bottles to urinate. Oh at one point it was established I had pooped myself when coming off my bike so they did wash my back and bum and cut me out of my clothes. To be fair, they may have been been busier than usual. I'm just wish I had had a blanket and some morphine for all that
Visited Accident and emergency services on May 2024
Review titled Watford General Hospital
Replied on 13 June 2024
We are sorry to hear about your experience. If you would like us to investigate this matter further on your behalf, please contact our PALS team on 01923 217198, or email westherts.pals@nhs.net
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Review titled Lovely dr’s and nurses
Rated 4 stars out of 5
by Chloe - Posted on 05 April 2024
I was invited to a and e last night and all the team I spoke to were lovely. It was busy and there was someone causing a big scene which the doctor and security dealt with well. This person was very rude to them when they were doing their best to help them. My doctor examined me and gave me some advice. She was really nice and I appreciate that. The nurse with the squeaky shoes was also really lovely. Thank you
Visited Accident and emergency services on April 2024
Review titled Watford General Hospital
Replied on 25 April 2024
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team.
Information supplied by West Hertfordshire Teaching Hospitals NHS Trust