Wansbeck General Hospital
Woodhorn Lane, Ashington, Northumberland, NE63 9JJContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Patronising nurse practitioner
Rated 2 stars out of 5
by Anonymous - Posted on 16 September 2023
Referred here by 111 online for an injury, man at reception was lovely and polite, friendly and checked me in. Screened to be checked by a rude nurse practitioner who said I shouldn't be there as my injury was longer than 3 days old and it was an urgent centre, which I understand but bearing in mind I was told to attend Wansbeck by 111 online. Told my injury did not meet criteria for any x-ray (again I'd understand, if I wasn't told in such a rude manner) and asked "what do I think I've done"... That's why I'm there. Was made to feel like being in the room with me was a waste of her time as she yanked the door handle open and stormed out the room leaving me in there still to put my shoe and socks back on. The whole experience with the nurse practitioner was patronising, I wouldn't have attended if I wasn't told to, and I certainly don't wish to return if that's the service received.
Visited Urgent Treatment Centre on September 2023
Review titled Wansbeck General Hospital
Replied on 09 October 2023
Dear Service user, Thank you for your review. We apologise for the way you have been spoken to during your visit at Wansbeck General Hospital. This is not the standard of professionalism we would expect. We would like to do all we can to ensure that your comments reach the appropriate members of staff so that this matter can be investigated further. I would be grateful if you could privately share your name and date of birth with us by emailing patient.experience@nhct.nhs.uk so that we can look into this in more detail. We really appreciate you raising these important issues with us and know how much this matters. We look forward to hearing from you. Best wishes, The Experience Team
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Review titled Exceptional Care
Rated 5 stars out of 5
by Maureen Sanderson - Posted on 25 September 2023
Attended Ward 15 to have metalwork removed from elbow. The care and attention received was first class from reception, Ward staff, Theatre staff to Consultant. Nothing was too much trouble.
Visited Orthopaedics on September 2023
Review titled Wansbeck General Hospital
Replied on 25 September 2023
Dear Maureen, Thank you for taking the time to write a lovely review about the first class treatment you received at Ward 15 Wansbeck Hospital. I will be sure to forward your lovely words onto the team. Best Wishes, The Experience Team
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Review titled Absolutely brilliant
Rated 5 stars out of 5
by Anonymous - Posted on 22 September 2023
Wonderful staff felt at ease very lucky to be treated at such a great unit .looked after start to finish . What more can I say very lucky to have a great bunch of lady’s on the day medical unit
Visited Endocrine and thyroid surgery on September 2023
Review titled Wansbeck General Hospital
Replied on 25 September 2023
Dear Service user, We are really pleased to read your review about the staff on the Medical Day Unit. Making you feel at ease and having a great bunch of staff caring for you, is something the staff will be delighted to hear. I will share your feedback with the team. Best Wishes, The Experience Team
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Review titled Two Week Wait For Cancer Disaster
Rated 1 star out of 5
by Paula Torrance - Posted on 09 August 2023
I am on a two week wait following a referral by my GP. I hadn't heard anything from the hospital a week following my referral, so I visited my GP Practise for inform them of this. When I got home I found a letter from the hospital saying I had an appointment on the 4th of August at Wansbeck, the letter arrived 4 days after the appointment. I tried to call the hospital to rearrange the appointment, only to find they have a expensive Chargeable telephone number that my phone contract wouldn't allow me to make. So there is no way for me to contact the hospital in order to rearrange this urgent appointment for a cancer referral. The government brought in laws to ban government bodies and organisations like the NHS from using premium rate numbers. Lets face it, some of the poorest people are disabled like myself, we have a limited income and cannot afford to pay 40 pence a minute to stay on hold for half an hour to re-arange a hospital. This is the third time my family have received letters after the appointment date, on one occasion no letter was received. I have witnessed many patients complaining of having the same experience. I have rasied a number of concerns regarding missing letters, or letters not arriving and patients missing appointments over the years. Nothing is done to stop this practise. This is unacceptable. Please contact me via email and give me your non chargeable number for switch board and breast cancer surgery. Please note, I can't afford the internet either and our internet service will be terminated before the end of this month. Poor people are being discriminated against by NHS trusts who make it impossible for us to contact them, thus limiting and restricting our access to services that we as tax payers are paying for. This is disgusting.
Visited Breast Surgery on August 2023
Review titled Wansbeck General Hospital
Replied on 18 August 2023
Dear Paula, Thank you for brining your feedback to our attention, we are sorry to read your story. We would like to help by providing you with a number of options on how you can proceed. We will be more than happy to communicate via email as you have requested, our email address is patient.experience@nhct.nhs.uk. Please do contact us with your email address and we will be in touch. We will look out for your email. Take care, The Experience Team
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Review titled brilliant service
Rated 5 stars out of 5
by David Brian Robson - Posted on 16 July 2023
Following my recent replacement hip operation I would like to take this opportunity to thank all the hospital staff involved in my care. The service I received was second to none and totally faultless from admission to discharge. All the staff communicated very efficiently and as a bonus the food was great too. This is the second time in the last few years that I have had great service from this department and the standards remain extremely high. I am so grateful that I have had such wonderful service from the team here especially at a time of such stress and pressure within the NHS.
Visited Orthopaedics on July 2023
Review titled Wansbeck General Hospital
Replied on 18 July 2023
Dear David, Thank you very much for taking the time during your recovery from hip surgery to thank and acknowledge the hard work of our teams at Wansbeck General Hospital. Your kind words will be passed onto the teams involved in your care – they should feel very proud of the role they play in delivering high quality Patient Experience. We wish you all the best with your recovery. Take care, The Experience Team
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Review titled Colonoscopy Experience
Rated 5 stars out of 5
by Andrew - Posted on 11 July 2023
A big thank you to everyone who made my visit to Wansbeck Hospital for a Colonoscopy procedure as pleasant as possible. There was an excellent, chilled yet professional atmosphere that put me in the right frame of mind. I felt very well looked after and I very much appreciated the determination of the team to do the best job that they could for me... 10/10...
Visited Don't know on July 2023
Review titled Wansbeck General Hospital
Replied on 18 July 2023
Dear Andrew, Thank you for your lovely review of our colonoscopy service at Wansbeck General Hospital. It is great to read that the team looking after you were able to make the experience as pleasant as possible, this is so important for patients who are accessing this service. We will make sure the staff involved in your care know they got everything right for you. Your review will also hopefully provide comfort to those who are also due to come and see us for the same procedure, thanks again for sharing your comments with us. All the very best to you. Take care, The Experience Team
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Review titled Very Helpful Staff
Rated 5 stars out of 5
by Paul Watson-Long - Posted on 29 July 2023
I visited Ward 15 Day surgery Unit and the operation department on 28th July to have my gallbladder out, I couldn't have wished for a better service, i was very nervous and all the staff were very caring and helped. The Ward staff were excellent in there care, i had a few issues after my operation but nothing was no trouble for them, i cant remember all there names but the ward manager was absolutely brilliant in her care for me. In pre op and recovery the staff were brilliant to, specially to the young lad that stayed with me pre assessment and was also there when a woke up in recovery. I could have wished for a better service considering how nervous i was. So if your going to ward 15 you will be well looked after. So thank you.
Visited Don't know on July 2023
Review titled Wansbeck General Hospital
Replied on 03 August 2023
Dear Paul, What a lovely review! I am delighted that you received such a high standard of care while you were with us at Wansbeck General Hospital ward 15. Its especially nice to see so many different specialties of staff mentioned in your review - it's such a testament to all those involved in your care. I will ensure all those you have praised in your review are given the opportunity to read your kind words. All the best with your recovery, Take care, The Experience Team
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Review titled Fantastic nurses, short wait, efficient and helpful
Rated 5 stars out of 5
by Anonymous - Posted on 15 July 2023
I was passed around the houses between GP surgeries and sent to A and E when I didn't need to go there before being directed to Wansbeck urgent care centre. I was seen extremely quickly, the nurses were friendly, helpful, explained everything and super efficient, I was out with problem solved in about five minutes.
Visited Urgent Treatment Centre on July 2023
Review titled Wansbeck General Hospital
Replied on 18 July 2023
Dear Patient, Sorry to hear that you had a difficult initial journey to being seen my the team at Wansbeck General Hospital. Its good to know that once you were directed to the appropriate care that your problem was able to be addressed in a quick, efficient, friendly and helpful manner. Your review will be shared with the team in Urgent Care for their learning and reflections. All the best. Take care, The Experience Team
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Review titled Colonoscopy
Rated 5 stars out of 5
by Lynne Cummings - Posted on 12 June 2023
Staff at wansbeck great I had an colonoscopy on Friday and they were so patient with me and I was informed all the time many thanks
Visited Don't know on June 2023
Review titled Wansbeck General Hospital
Replied on 14 June 2023
Dear Lynne, Thank you for writing your review and for sharing your experience of our colonoscopy unit with us, it is great to read that you were kept informed by a patient team on Friday. Your kind words will be shared with the team. Take care and thanks again, The Experience Team
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Review titled Very relaxed visit
Rated 5 stars out of 5
by Stephen Reynolds - Posted on 28 June 2023
Had total hip replacement on 26/6/23. Ward 15 pre-op and ward 10 for overnight stay. All staff involved very friendly, caring and professional. Surgical team made me feel very at ease throughout. After care was exceptional and nothing was too much bother for the nursing tea and their students. A very positive experience from start to finish. Thanks to all involved.
Visited Orthopaedics on June 2023
Review titled Wansbeck General Hospital
Replied on 29 June 2023
Dear Stephen, Firstly we hope you are recovering well following your surgery to have your hip replaced only a few days ago. Thank you for taking the time to recognise and thank the nursing and student teams on Wards 10 and 15 at Wansbeck General Hospital. We will be sure to share your feedback with those members of staff so they too can reflect upon the care they provided for you. We wish you all the best as you continue your recovery, thanks again. Take care, The Experience Team
Information supplied by Northumbria Healthcare NHS Foundation Trust