Wansbeck General Hospital
Woodhorn Lane, Ashington, Northumberland, NE63 9JJContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Wansbeck General Hospital.
Reviews
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Review titled Very Impressed
Rated 5 stars out of 5
by Anonymous - Posted on 19 April 2023
I was taken I’ll when on a work trip to Alnwick. I was very anxious about attending an Urgent Treatment Centre as I was concerned about long waiting times. I needn’t have worried. I was in and out, after being seen by a Nurse Practitioner and prescribed antibiotics for an infection in a salivary gland, in less than hour. Staff were lovely and the treatment worked. Thank you.
Visited Urgent Treatment Centre on March 2023
Review titled Wansbeck General Hospital
Replied on 20 April 2023
Dear patient, Fingers crossed your antibiotics have already started working and you are now feeling much better? Thank you for sharing your review with us, it is great that your experience was such a speedy one. We will share your review with the team in Wansbeck General Hospital Urgent Care Centre. Thanks again for sharing. Take care, The Experience Team
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Review titled Fantastic service
Rated 5 stars out of 5
by Leona Alexander - Posted on 05 March 2023
We visited Wansbeck walk in centre on a Saturday evening with my son who had hurt his foot. We were seen within less than half an hour by a lovely nurse and sent promptly for an x ray. Everything was explained clearly and they took great care of my son who was in a lot of pain. The whole trip lasted less than an hour before we were on our way home. We were given comprehensive after care advice before we left. The staff were all so kind and helpful. Keep up the great work!. Thankyou.
Visited Urgent Treatment Centre on March 2023
Review titled Wansbeck General Hospital
Replied on 07 March 2023
Dear Leona, Sorry to read that your son hurt his foot on Saturday evening, we hope your son is now feeling better and is no longer in pain? It is great to read that your son received such efficient and comprehensive care from our team at Wansbeck hospital. Thank you for taking the time to share your experience with us. We will do all we can to ensure the team involved in your sons care are given the opportunity to read your kind review. Thanks again and all the best to you and your family. Take care, The Experience Team
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Review titled Day surgury unit fantastic
Rated 5 stars out of 5
by Mrs R Stokes - Posted on 11 February 2023
Just visited day surguery unit, my first surgery. I was nervous. It was well organised from the waiting room to be shown to beds to all personnel I interacted with. Everyone made me feel at ease and were just dead canny. All staff I interacted with were just open and lovely to talk with while being efficient and professional, my nurses, surgeon, anesthetist, student nurses, stats checkers just everyone. Honestly, thank you so much for all your work and the manner in which you deliver your work is just commendable.
Visited Gynaecology on February 2023
Review titled Wansbeck General Hospital
Replied on 13 February 2023
Dear Mrs Stokes, Thank you for sharing your experience with us of care at Wansbeck General Hospital. It is great to read so many different mentions of staff personnel in your review, great to know everyone you met treated you with the upmost efficiency and professionalism. We will ensure your review reaches the team at Wansbeck so they too can enjoy reading your review and take in some well-deserved praise. All the best with your recovery and take care, The Experience Team
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Review titled Dermatology Consultation
by capellagh78 - Posted on 27 April 2023
I found the Consultant I spoke to very unhelpful and dismissive. The appointment lasted about 1 minute as the consultant needed to be somewhere else. Disappointing as I waited 6-months for that appointment.
Visited January 2023
Provided by Care opinion
Review titled Wansbeck General Hospital
Replied on 27 April 2023
Dear capellagh78, Thank you for your review, sorry to read that your appointment did not meet your expectations and that you needed to wait 6 months to see us. We would like to look into your feedback so we can learn and improve going forward. It would be helpful for us to know the name of the consultant you met so we can look further into what happened. Please email us with this information to patient.experience@nhct.nhs.uk and we will respond quickly to discuss your options. Hope you get in touch. Take care, The Experience Team
Provided by Care opinion
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Review titled Great treatment
Rated 5 stars out of 5
by Anonymous - Posted on 11 January 2023
Had a total hip replacement this week ,should have been at another hospital but it was full. I had no experience of this hospital before but would now recommend it to anyone. Everyone I encountered was totally professional and so helpful from the surgeon to all encountered in theatre and recovery , the nurses on ward ten and all other staff helpers catering staff and cleaners. Everyone explained what was going on at all points in treatment and the physiotherapists were very helpful . Everyone was cheerful and smiling in spite of all the pressure they must all have been in over the last few years and made my stay as pleasant as it possibly could have been . Finally I would also like to thank the ambulance staff who got me back and forwards when I was unable to get into a car. I wish everyone at this hospital all the best , you are wonderful people
Visited Orthopaedics on January 2023
Review titled Wansbeck General Hospital
Replied on 12 January 2023
Dear patient, Thank you for taking time out during your recovery to thank all of the staff who played their part in your journey. I do hope your recovery is going well? We really appreciate that you have taken the time to recognise so many different members of staff for their role, we will do all we can to ensure your feedback is shared with those you mention. All the best with your new hip, Take care The Experience Team
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Review titled Efficient service
Rated 5 stars out of 5
by Michael McGlynn - Posted on 06 December 2022
I attended this hospital for the first time due to a lump on the side of my knee, which required an ultrasound scan to determine what was causing the problem. The staff were so helpful and informative and made my visit to this spotlessly clean hospital a real pleasure. The staff members carrying out the soft tissue scan were so friendly yet very professional in their approach to the brilliant service they provide. The people of Ashington and the catchment area of this brilliant facility are very lucky to have such a wonderful hospital on their doorstep. Thank god for the NHS and the many thousands of staff members that look after all of us, three hundred and sixty five days and nights of the year.
Visited Don't know on December 2022
Review titled Wansbeck General Hospital
Replied on 07 December 2022
Dear Michael, Thank you for writing such a thoughtful and wonderfully written review about the service you received at Wansbeck General hospital. It is lovely to read that you felt your care had been friendly and professional throughout your time with us. It will be a pleasure to share your feedback with those staff involved in looking after you. I am sure they will be very grateful. All the best, Heather Heather Gibson Patient Experience Team Manager
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Review titled Fantastic Hospital
Rated 5 stars out of 5
by Colette - Posted on 09 November 2022
Never seen such a clean hospital and the service from arriving to leaving was absolutely fantastic. From receptionist to nurse, consultant X-ray department doctors nurses just amazing service Thank you
Visited Breast Surgery on November 2022
Review titled Wansbeck General Hospital
Replied on 09 November 2022
Dear Colette, What a great review for our domestic, receptionist, nursing and consultant teams based at Wansbeck hospital within the X-ray department. Thank you so much for taking the time to share your wonderful review with us. We will ensure it reaches all of the many disciplines of staff you mention to ensure they get the recognition they deserve. Thanks again, Paul Paul Drummond Patient Experience Team Manager
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Review titled Fantastic Hospital
Rated 5 stars out of 5
by Colette - Posted on 09 November 2022
Never seen such a clean hospital and the service from arriving to leaving was absolutely fantastic. From receptionist to nurse, consultant X-ray department doctors nurses just amazing service Thank you
Visited Breast Surgery on November 2022
Review titled Wansbeck General Hospital
Replied on 09 November 2022
Dear Colette, What a great review for our domestic, receptionist, nursing and consultant teams based at Wansbeck hospital within the X-ray department. Thank you so much for taking the time to share your wonderful review with us. We will ensure it reaches all of the many disciplines of staff you mention to ensure they get the recognition they deserve. Thanks again, Paul Paul Drummond Patient Experience Team Manager
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Review titled superb care
Rated 5 stars out of 5
by MJ Jackson - Posted on 27 November 2022
From admission to discharge my care was outstanding; welcome reassurance from the anaesthetist, a skilled and kind surgeon, helpful nurses, supportive physiotherapists. And behind them an efficient theatre/recovery team and administration staff. Can't fault anything. Thank you.
Visited Orthopaedics on November 2022
Review titled Wansbeck General Hospital
Replied on 28 November 2022
Dear MJ Jackson, I have just read your review following your surgery at Wansbeck Hospital. This can be an anxious time for patients, so I am delighted to hear that you found the care to be superb, from admission to discharge. I know how much your kind comments will mean to all of the staff who were involved in your treatment, and I will ensure that your feedback is passed on to them. Wishing you well in your recovery, and thank you again, Heather Heather Gibson Patient Experience Team Manager
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Review titled Poor, Poor Service
Rated 1 star out of 5
by Disgusted (Again) - Posted on 08 November 2022
Following my previous complaint about my wife's uninformed last cancellation in October (which remains unresolved), she rang the hospital today to confirm today's appointment only to be told that they had no record of it despite her having an appointment card. The hospital phoned later to confirm that it had been cancelled for reasons unknown. No one had advised her accordingly. What is going on?
Visited Haematology on November 2022
Review titled Wansbeck General Hospital
Replied on 08 November 2022
Dear Reviewer, I am sorry that you and your wife are having difficulty accessing an appointment. It would be really helpful for us to have more information such as who you registered your complaint with, who the appointment was with and the ways in which you have tried to contact our appointments team so we can help to steer you in the right direction, enabling your wife to get the care she needs. With this in mind we would be very grateful if you could email us with this information to patient.experience@nhct.nhs.uk only with your wife’s consent and we will help investigate this for you both. Looking forward to hearing from you. Heather Heather Gibson Patient Experience Team Manager
Information supplied by Northumbria Healthcare NHS Foundation Trust