University Hospital Of North Tees
Hardwick Road, Stockton-on-Tees, Cleveland, TS19 8PEContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about University Hospital Of North Tees.
Reviews
-
Review titled Great treatment
Rated 5 stars out of 5
by Lana Constable - Posted on 22 September 2022
I attended A&E with my mother who had injured her arm. She was assessed, sent for x-rays, reassured and sent home. She said the three x-ray girls were absolutely fantastic, friendly, professional, and when she was assessed in A&E, although she was extremely anxious, she was made to feel at ease and reassured.
Visited Accident and emergency services on September 2022
Review titled University Hospital Of North Tees
Replied on 02 November 2022
Thank you for taking the time to share your feedback regarding our services. We appreciate all feedback that we receive. Please be assured that we will share your kind comments with the teams involved for their awareness. Please accept our good wishes for the future. Kind regards, Patient Experience Team
-
Review titled Surgical assessment
by Jolex93 - Posted on 09 September 2022
After waiting four hours in urgent care, my daughter was sent up to surgical assessment. No one greeted us when we arrived and after waiting for an hour, we eventually found a member of staff who told us to sit in the waiting room. Basically, we were left for another two hours. Not one member of staff could tell us when my daughter would be seen. This was late at night and we had had nothing to drink or eat. Eventually the lights went off in the corridor and we were left sitting in a side waiting room. We went to look for a member of staff and couldn't find anyone. So we decided to leave, as we were obviously not going to get seen and could have been left in the waiting room all night. My daughter had severe stomach pains. I know they are busy, but not one member of staff could tell us anything and what was the plan. We were totally ignored and felt like were a burden to them. They were not interested, lack of communication and staff that seen my daughter as a inconvenience. Why send patients to surgical assessment if they are not even going to acknowledge you? I thought the whole purpose is so that they can assess patients. To just ignore patients and leave them sitting in a waiting room is not acceptable. Shocking lack of care, very worrying and in my opinion, the fact that we just had to leave without being seen is negligence.
Visited September 2022
Provided by Care opinion
Review titled University Hospital Of North Tees
Replied on 02 November 2022
Thank you for leaving a comment on NHS Choices. We are very sorry to hear of yours and your daughter's experience in the Surgical Assessment Unit. This is not the standard we would expect from our Trust, and I would like to thank you for bringing this to our attention. We will share you comments anonymously with the team for their information and learning. If you would like the Trust to undertake a formal investigation through the NHS Complaints Procedure, please do not hesitate to contact the Patient Experience Team on 01642 624719 or email nth-tr.PatientExperience@nhs.net and we will be happy to assist. Kind regards Patient Experience Team
-
Review titled Exemplary treatment
Rated 5 stars out of 5
by Dyala Moon - Posted on 22 September 2022
I came to the hospital yesterday because a dog had bitten my hand. I was seen promptly and had excellent treatment and was most impressed with the whole experience. Thank you.
Visited Urgent Treatment Centre on September 2022
Review titled University Hospital Of North Tees
Replied on 02 November 2022
Thank you for taking the time to share your feedback regarding our services. We appreciate all feedback that we receive. Please be assured that we will share your kind comments with the team involved for their awareness. Please accept our good wishes for the future. Kind regards, Patient Experience Team
Information supplied by North Tees and Hartlepool NHS Foundation Trust