University Hospital Of North Tees
Hardwick Road, Stockton-on-Tees, Cleveland, TS19 8PEContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Very disappointed
Rated 1 star out of 5
by Anonymous - Posted on 16 March 2024
Mum was transferred from EAU to ACU, family not advised so I turned out outside of visiting and don’t think I have ever felt quite so patronised. I was firstly told she was still on EAU. I advised she wasn’t as I had just been there but they just said well she isn’t here. I had to ask where I could go to find out where she was when they reluctantly checked their records only to find she was on their ward. They then intimated I had given the wrong surname!! When I got there, I said I noted I was outside of visiting as I didn’t know she had been moved and asked if they could make an exception under the circumstances. They hadn’t heard any of this and I had to repeat, not that they seemed to understand it any better the second time round. They simply told me the time as evidently I can’t tell the time. I was told it was protected meal time and to go away and come back in an hour and 15 minutes. My mum is not eating well just now so I could have helped her. I doubt the staff would as when I got to see her later all her belongings were dumped on the floor in green plastic bags rather than the bags she had come in with. I can only assume if they don’t have a minute (which is all it took for me) to unpack her few possessions, then I doubt they had time to help her eat. Finding her open toilet bag on the floor next to a bedpan was disgusting. I tried to speak to someone to pass on some important information and for a general update but without success. Was advised to ring back this morning to speak to a nurse but it transpires they don’t answer the phone. The lady on switchboard was very apologetic explaining they don’t have any admin on over the weekend, not sure why was told to ring then unless whoever I spoke to just wanted rid of me. As I nurse of over 30 years experience, I know first hand the pressures on the NHS but this does not excuse the way my mum and now her family are being treated. I not only feel let down but extremely embarrassed.
Visited Cardiology on March 2024
University Hospital Of North Tees has not yet replied.
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Review titled Pre Assessment Clinic
Rated 1 star out of 5
by Anonymous - Posted on 09 February 2024
North tees preassement clinic - Voicemail message left to advise appointment has been cancelled after waiting 3weeks for an appointment. No explanation why and no offer of a rescheduled appointment. Tried ringing department for over 30 minutes and just keep getting cut off! At least at Hartlepool hospital when they cancel they reschedule the appointment for you the next day!
Visited Don't know on February 2024
University Hospital Of North Tees has not yet replied.
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Review titled Disappointed
Rated 3 stars out of 5
by Anonymous - Posted on 17 February 2024
Just had my premature baby here on Saturday, noticed when he was just 4 days old that he had been bathed without my permission and without me being there, therefore I missed my first baby’s first bath, I’m absolutely gutted and ashamed, not only that but he is not supposed to have a bath that early as it can dry his skin out, he had 2 baths in 1 week of him being alive. Appalled.
Visited Neonatal Care on February 2024
University Hospital Of North Tees has not yet replied.
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Review titled Horrendous
Rated 1 star out of 5
by Anonymous - Posted on 21 February 2024
Went in with leg pain can out with cuts all on my leg, there was no need to use a needle and scrape my leg because now I’m left with cuts
Visited Accident and emergency services on February 2024
University Hospital Of North Tees has not yet replied.
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Review titled Could not fault the care my little girl received
Rated 5 stars out of 5
by Jessica Mcsporran - Posted on 27 January 2024
We have had a 2 night stay in hospital as my little girl had a viral induced wheeze needing oxygen and nebulisers and the care we receive was amazing by all nurses/ doctors! Nothing was too much trouble, especially when my partner had to go home I was felt at ease. Lovely staff and ward Jess
Visited Children's & Adolescent Services on January 2024
University Hospital Of North Tees has not yet replied.
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Review titled Friendly competent advice
Rated 5 stars out of 5
by shirley casey - Posted on 24 January 2024
A house move made registering at a new GP whilst navigating a route for scheduled hip replacement extremely tricky ..so enormous thanks to the member of staff at orthopaedics who made the transition possible in a friendly and competent manner.
Visited Orthopaedics on January 2024
University Hospital Of North Tees has not yet replied.
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Review titled Urgent care
Rated 3 stars out of 5
by Harry prynn - Posted on 31 January 2024
Drove my son to the hospital after a sports injury arriving at around 8pm. He was in pain and unable to walk. Reception directed us to an urgent care waiting room. There were many people in the room of differing ages. Some were distressed. From that point it was several hours until my son had contact with any staff. No one had even looked at the injury or even entered the room.There is a monitor in the room which instructs the patient which room to go to when it was there turn. literally no staff entered the room. There is a sign on the wall which suggests you to speak to a member of staff if your situation worsens. My son needed painkillers but even after wandering around there was still no one to ask unless I knocked on one of the treatment rooms which I was reluctant to do. I would suggest that with muscular/bone injuries it would be straightforward to at least provide first aid prior to the long wait to actually see someone. At one point various other people started to get quite angry one of whom had a young child with them. She had also not been seen for a couple of hours or initially assessed either. Surely she should have had an initial assessment? It struck me that the room was exceptionally depressing. Whilst later waiting for an X-ray we waited in another room with a TV a water cooler paintings etc.The atmosphere was much more relaxed as a result. At least some music might help. At the very least could a member of staff not be required to physically go to the room and check everyone’s still ok every so often? once we were actually seen the staff were lovely. It seemed the difficult things were done well but the easy things weren’t?
Visited Accident and emergency services on January 2024
University Hospital Of North Tees has not yet replied.
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Review titled Never-ending queue...
Rated 1 star out of 5
by Alexander Love - Posted on 31 January 2024
I have been with the pain team for 2 years and have seen and only spoken to a consultant once. Other departments have sent over the findings and gave recommended treatments and I finally have an appointment. This resulted in the consultant having something better to do that day and being offered no further treatment. This is also in conjunction with the pain team taking me off all my medication to manage pain due to the treatment plan that was put in place 2 years ago which I am still yet to see. Do not use this department. They will leave your disabled family members in pain with no sight of any treatment. Im certain in my case and many others, putting further stress on mental health and feeling like the dark pit they find themselves in is never going to be helped. Regards, Long-standing pain management patient
Visited Pain Management on January 2024
University Hospital Of North Tees has not yet replied.
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Review titled Bad service
Rated 1 star out of 5
by Anonymous - Posted on 17 January 2024
I visited this department on 15.1.24 with my mother who was brought in by paramedics after having a fall down her stairs. I cannot fault the paramedics at all, they were so caring and helpful and made us both feel at ease. However, one member of staff in particular made me feel really uncomfortable with her attitude towards staff/family members. She did not look at me whenever I spoke to her about issues with my mother occuring/asking for updates on results, after speaking with her, there was no rush in resolving my queries or helping my mother panicking. Just her demeanour in general was not very nice to tolerate. Almost like she was looking down her nose at people and not treat as an individual, more of a "part of the job" service.
Visited Accident and emergency services on January 2024
University Hospital Of North Tees has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 28 January 2024
I attended the urgent care centre with severe abdominal pain on a Saturday afternoon. The department was very busy but I was informed of the wait time from the outset and throughout my assessment and treatment. The staff in UCC were very professional and I was impressed by how thorough they were. I was transferred to EAU where the staff were wonderful despite being obviously very busy. As I do not live in the area and was just visiting I was pleased that they have passed on my medical information to my GP in my home town to escalate further investigation / treatment. I felt that the whole process was very well organised and efficient. In particular the EAU was very clean and comfortable whilst I waited several hours for my results.
Visited Accident and emergency services on January 2024
University Hospital Of North Tees has not yet replied.
Information supplied by North Tees and Hartlepool NHS Foundation Trust