University Hospital Of Hartlepool
Holdforth Road, Hartlepool, Cleveland, TS24 9AHContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Bad practice
Rated 1 star out of 5
by Tania kona - Posted on 21 May 2024
I was today maternity department for check up and talk with midwife but midwife never picked up her phone and I couldn't reach her after two hours waiting. I live with mould house I need to change my house urgently but midwife doesn't issue ant certificate for me to show the proof of pregnancy. So I do not know how cam I reach her.
Visited Maternity services on May 2024
University Hospital Of Hartlepool has not yet replied.
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Review titled Caring Staff
Rated 5 stars out of 5
by Alan Christopher James - Posted on 03 June 2024
I had a colonoscopy on Thursday 30th May and was extremely anxious about it. From start to finish the staff I dealt with during the procedure were extremely professional and caring. Everything was explained to me at all stages and I was made to feel as comfortable as possible. The staff were were friendly and understanding which helped ease my anxiety. These people are a credit to our NHS and we are lucky to have them. Excellent service and experience, thanks very much.
Visited General Medicine on May 2024
University Hospital Of Hartlepool has not yet replied.
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Review titled Excellent treatment
Rated 5 stars out of 5
by Frances Kelly - Posted on 14 May 2024
I underwent a colonoscopy yesterday at University Hoaspital Hartlepool and would like to express my appreciation of the treatment I received. From arriving at the Rutherford Morrison Unit I was treated with the utmost kindness and consideration. From the Nurse who dealt with the preliminaries to the staff who undertook my colonoscopy I could not have been in better hands. Many thanks to you all for making what I thought would be a difficult procedure so very manageable.
Visited Don't know on May 2024
University Hospital Of Hartlepool has not yet replied.
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Review titled Excellent care and professionalism
Rated 5 stars out of 5
by Lorraine - Posted on 23 April 2024
I underwent a colonoscopy yesterday and was obviously anxious. The staff from walking into reception,through to discharge were fantastic. They explained everything thoroughly and were reassuring when I had a few nervous moments. Very impressed. The sandwich and coffee after the procedure were like Nectar, after the previous day of fasting!
Visited Gastrointestinal and Liver services on April 2024
University Hospital Of Hartlepool has not yet replied.
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Review titled Excellent patient care
Rated 5 stars out of 5
by Catherine - Posted on 02 May 2024
The whole surgical team were amazing from start to finish. The anaesthetist listened to my concerns around my previous slow recovery time and talked me through the adjustments he would make to make this easier. I was extremely nervous and suffered an anxiety attack prior to going into the anaesthetic room. The scrub nurse calmed my anxiety and made me feel more comfortable. Again, the anaesthetist was on hand to alleviate any concerns. The recovery team and ward staff were extremely attentive, patient, and caring. I was quite nauseous and sick during recovery and the staff were there every step, this was my biggest worry due to previous bad experiences
Visited Breast Surgery on April 2024
University Hospital Of Hartlepool has not yet replied.
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Review titled Fantastic service, helpful and kind.
Rated 5 stars out of 5
by Paul - Posted on 08 March 2024
was seen within 30 minutes with no prior booking. The staff there were professional kind and helpful. The lady I seen about my ear really helped me in getting treatment. She was knowledgeable and extremely kind and reassuring. Thank you.
Visited Urgent Treatment Centre on March 2024
University Hospital Of Hartlepool has not yet replied.
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Review titled Totally outstanding care and professionalism
Rated 5 stars out of 5
by Anonymous - Posted on 06 January 2024
I’ve just returned home after a colonoscopy at the Hartlepool unit. Obviously I was concerned but I was reassured totally by the nurse who explained the procedure. From then on every member of staff was superb. Special thanks to the person who performed my procedure. I really couldn’t have been in better hands. He really was the complete professional and a lovely fella. The whole experience was truly awe inspiring. As a massive supporter and advocate of the NHS I’m delighted to report that at its best it really is the best in the world. My heartfelt thanks to the entire staff of the Rutherford Morrison Ward. Each and every one of you deserves a medal.
Visited Don't know on January 2024
University Hospital Of Hartlepool has not yet replied.
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Review titled Excellent quality of care.
Rated 5 stars out of 5
by Katrina Thompson - Posted on 10 December 2023
Cannot praise the staff enough including reception for patience and kindness, following a telephone assessment I was given an appointment at my convenience for a F2F assessment. The staff showed understanding and kindness, I was seen bang on time and immediately given emergency treatment, given time to rest, my condition, further explained future care and a prescription. The Nurse Practitioner involved was calm, caring, patient and knowledgeable, she reassured me and made me feel relaxed. I cannot thank the NHS workers enough for keeping me well.
Visited Urgent Treatment Centre on December 2023
Review titled University Hospital Of Hartlepool
Replied on 14 December 2023
Thank you for taking the time to leave feedback following your visit to our Trust. We are very glad to hear that you have had a positive experience whilst receiving care with us. Please be assured that your kind comments will be shared with the appropriate team for their awareness. Please accept our good wishes for the future. Kind regards, Patient Experience Team
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Review titled Kind and clever
Rated 5 stars out of 5
by Anonymous - Posted on 24 November 2023
Day surgery case ,needed general anaesthesia.from start to finish,such kind care by everyone.fully informed all the way through.busy unit ,but calm.clean .the staff are the beating heart of this hospital,I hope they do know how much we appreciate them.
Visited General Surgery on November 2023
Review titled University Hospital Of Hartlepool
Replied on 14 December 2023
Thank you for taking the time to leave feedback following your visit to our Trust. We are very glad to hear that you have had a positive experience whilst receiving care with us. Please be assured that your kind comments will be shared with the appropriate team for their awareness. Please accept our good wishes for the future. Kind regards, Patient Experience Team
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Review titled Fantastic staff in your endoscopy unit
Rated 5 stars out of 5
by Anonymous - Posted on 06 December 2023
I recently attended for a colonoscopy and biopsies and have to say all of the staff were fantastic in terms of their patient care, explanations and support, and in ensuring dignity before after and during n procedure which can be unpleasant, and beforehand I was worried about. I would not be worried if I had to undergo such a procedure again. I also think being given what results can be given straight away is fantastic. Thank you.
Visited Gastrointestinal and Liver services on November 2023
Review titled University Hospital Of Hartlepool
Replied on 14 December 2023
Thank you for taking the time to leave feedback following your visit to our Trust. We are very glad to hear that you have had a positive experience whilst receiving care with us. Please be assured that your kind comments will be shared with the appropriate team for their awareness. Please accept our good wishes for the future. Kind regards, Patient Experience Team
Information supplied by North Tees and Hartlepool NHS Foundation Trust