University Hospital Lewisham
Lewisham High Street, London, SE13 6LHContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Terrible
Rated 1 star out of 5
by Iago - Posted on 09 February 2024
I went to the Hospital seeking urgency care and left 5 hours later without even going through the triage. Staff couldn’t care less. I asked for help for 3 of them and was promptly ignored.
Visited Urgent care centre on February 2024
University Hospital Lewisham has not yet replied.
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Review titled Very efficient, friendly and quick service
Rated 5 stars out of 5
by Anonymous - Posted on 05 January 2024
On Wednesday evening someone phoned with an urgent appointment and I was at Lewisham Hospital the next morning. The process was so smooth. I went in at 10am and was out at 12.30 - having seen a consultant, had a mammogram and seen a radiographer. All the staff were very kind and patient and explained things to me clearly. I was amazed at the efficiency of the process.
Visited Urgent care centre on January 2024
Review titled University Hospital Lewisham
Replied on 09 January 2024
Dear patient Thank you for your positive comments about the radiology staff working in the breast/mammography area. We always aim to put the wellbeing of the patient first, and the staff really appreciate it when their dedication and hard work have resulted in a good patient experience. We will share your comments with our team. Regards Quality Manager for Imaging
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Review titled Caring staff
Rated 5 stars out of 5
by Terence Timms - Posted on 26 January 2024
I spent a week in the Hawthorne Ward recently and was so impressed by the care and consideration shown to me and other patients by every member of staff looking after us. I observed considerable kindness and compassion to very vulnerable people. At what can be an anxious time they were always kind and supportive 24 hours a day. I would sincerely like to thank them all for the exceptional treatment.
Visited Geriatric Medicine on January 2024
University Hospital Lewisham has not yet replied.
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Review titled Brilliant Team Site Management
Rated 5 stars out of 5
by Jackie Odada - Posted on 29 January 2024
My experience at the hospital has been great thus far. The medical and support staff work tirelessly to ensure everyone’s hospital experience is comfortable. Among all the teams I came to meet site managers who work pretty much behind the scenes taking care of patients and staff Winnie and Bonsu are hardworking, empathetic and very professional they truly are hidden heroes. I appreciate and value them.
Visited Haematology on January 2024
University Hospital Lewisham has not yet replied.
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Review titled A&e majors
Rated 1 star out of 5
by Anonymous - Posted on 13 December 2023
I was in A&E from 6 pm to 5 am. They had no seats most of the time even though I was in pain and my oxygen levels were low. Some of the nurses were extremely rude; and got frustrated every time I asked a question. Like they don't have a duty of care. If you don't want to help people then you are in the wrong job! On the plus side, the doctors were very nice.
Visited Accident and emergency services on December 2023
University Hospital Lewisham has not yet replied.
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Review titled Super quick, friendly and staff full of care
Rated 5 stars out of 5
by Adam - Posted on 15 December 2023
I was amazed at how efficiently I moved through the urgent care process. In all, it took 3 hours for me to be checked out, have my bloods taken have an x-ray and have a decision on next steps. The staff members were all incredibly friendly and caring. Kept informed with what was happening and just felt very safe. Incredible work by their urgent care team, they are doing an amazing job.
Visited Urgent care centre on December 2023
University Hospital Lewisham has not yet replied.
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Review titled Waited 6 hours to be ignored
Rated 1 star out of 5
by Anonymous - Posted on 04 November 2023
After waiting 6 hours, I finally ran out of patience and asked a member of the team when I might finally be seen. Only to discover that 4 hours earlier someone had marked me as having left without ever calling my name. Extremely upset and still in need of help I was brusquely told to go check in again and rejoin the start of the queue. Writing this as I am sat here entering my 7th hour waiting for someone to even acknowledge I am here. Very upsetting
Visited Urgent care centre on November 2023
University Hospital Lewisham has not yet replied.
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Review titled Terrible experience at orthopaedics
Rated 1 star out of 5
by Esther - Posted on 03 November 2023
I was given an ‘urgent referral’ to orthopaedics by the advanced practitioner physio. The appointment was in 10 months time and when it did come round it was a complete waste of time. The doctor did not take a thorough case history or listen to me, he did not fully examine me. He lacked listening skills and empathy. I found him very patronising and condescending. He was not able to give me a care plan and fobbed me off. The reason the advanced practitioner physio had referred me to orthopaedics is because I had already privately been doing physio, having manual therapy and a paid for a hydrodilation, none of which had helped significantly. She felt given those circumstances she wanted the opinion of orthopaedics who unfortunately fell very short. The appointment was a complete waste of time. I’ve had plenty of bad NHS experiences but this one definitely surpasses them all.
Visited Orthopaedics on November 2023
Review titled University Hospital Lewisham
Replied on 09 January 2024
Dear Esther We are very sorry that you had such a bad experience. We have passed your feedback on to our orthopaedic team but without more details they are not able to look into the matter properly. If you would like us to investigate further please contact our Patient Advice and Liaison Service (PALS) on 020 8333 3355 or pals.lewisham@nhs.net kind regards Patient Experience Team
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Review titled Excellent care
Rated 4 stars out of 5
by Anonymous - Posted on 12 November 2023
I had to visit Paediatric A&E with my very poorly 2 year old granddaughter on Wednesday evening. We were triaged and received care swiftly by very caring staff. She is now much better and I would like to thank all staff involved.
Visited Accident and emergency services on November 2023
Review titled University Hospital Lewisham
Replied on 20 November 2023
Thank you for taking the time to give us feedback. We are happy that your family had a positive experience and that the patient has made a full recovery. We continue to strive for excellence and for patients to have a positive experience in our Paediatric Emergency Department. Kind regards, Ward Sister, Children's Accident and Emergency
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Review titled Excellent treatment
Rated 5 stars out of 5
by Elaine - Posted on 03 September 2023
I attended A & E after a fall and received excellent treatment from a doctor and nurse. I didn't have too long to wait considering the problems in the NHS at the moment. Every care was taken to treat my injuries and relieve the pain. X-rays were taken before and after treatment to make sure it had been successful. Everything went very smoothly from entering the hospital to leaving armed with antibiotics. I would like to thank all those concerned.
Visited Accident and emergency services on September 2023
Review titled University Hospital Lewisham
Replied on 04 September 2023
Dear Elaine Thank you so much for providing this feedback, I am really glad to hear that you had a positive experience and I will ensure this is shared with our wider team. All the best and wishing you a speedy recovery, Kind regards Billy-Joe Fryer ED Matron
Information supplied by Lewisham and Greenwich NHS Trust