University Hospital (Coventry)
Clifford Bridge Road, Coventry, Warwickshire, CV2 2DXContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Good in parts - full marks to nurses!
Rated 3 stars out of 5
by Peter Bennett - Posted on 23 August 2024
Triage happened quickly and after various tests I ended in resus with gallbladder problems eventually diagnosed. Up to now with some expected delays very impressed. Transferred to surgical short stay ward where I spent 4 nights. All the nurses were exceptional throughout. My ‘negative’ was about communication. The doctors who came round once a day were clearly competent but were a different group each day so I had to repeat my experiences several times - this did not give me confidence in the continuity of treatment. My main concern (for others more than me) was that the nurses didn’t seem to have any access to what the doctors had said. A gentleman in my ward who was clearly suffering from dementia was given a detailed briefing, none of which he was taking in, and the word cancer was mentioned. His wife, visiting later, couldn’t get any sense out of him and the nurses couldn’t tell him anything and couldn’t speak to the doctors. It seems that the various threads of the service were working well enough but the communication really needs to be reviewed
Visited Accident and emergency services on August 2024
University Hospital (Coventry) has not yet replied.
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Review titled Fabulous care
Rated 5 stars out of 5
by Siobhan - Posted on 17 August 2024
My 86 year old father was sent by his GP for an emergency bloodtest. All of the staff treated him with great respect and kindness. He wears a hearing aid and stuggles to hear, particularly when anxious. Everyone made sure he understood the tests and discussed the results, making sure he understood. They calmed him with reassurance and even made us both smile and laugh. My dad and I both agreed that we are very lucky to have such a quality service available to us all. Particular thanks to the lovely Dr- I'm sorry that I can't remember her name. And thank you for the tea and sandwiches- we really appreciated them
Visited Accident and emergency services on August 2024
University Hospital (Coventry) has not yet replied.
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Review titled Sort pharmacy waiting times out
Rated 1 star out of 5
by Andrew - Posted on 17 July 2024
Terrible wait for pharmacy. Get consultants to offer option of using prescription elsewhere. Hour long wait for Codeine.
Visited Don't know on July 2024
University Hospital (Coventry) has not yet replied.
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Review titled Wonderful staff
Rated 5 stars out of 5
by Nina - Posted on 31 July 2024
I was terrified at the thought of having an endoscopy after several accounts from people saying how awful it was. I have to say that every single member of staff from the receptionist through to the consultant performing the procedure were absolutely amazing. The nurse who took my obs was lovely and very understanding when I explained my fears, reassuring me and telling me to try and stay calm and breathe deeply etc. This kindness and empathy continued when I was taken into the room for the procedure. These wonderful NHS workers see this carried out every day but still found the time to try and put me at my ease. As a direct result of their care and reassurance the whole experience was far less traumatic than I was expecting. A huge thankyou to everyone on the endoscopy unit
Visited Gastrointestinal and Liver services on July 2024
University Hospital (Coventry) has not yet replied.
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Review titled Absolutely perfect
Rated 5 stars out of 5
by S Thompson - Posted on 04 July 2024
Saw my heart specialist today. Such a great person to see. Very understanding. Explains everything. Always feel better after my visit, so comfortable.
Visited Cardiology on July 2024
University Hospital (Coventry) has not yet replied.
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Review titled really helpful
Rated 5 stars out of 5
by steve williams - Posted on 24 June 2024
I attended the minor injuries unit first thing today as I has a nail go through my foot. The friendly team in the minor injuries section were brilliant, with triage, x-ray, consultation and discharge all within 2.5 hours. I am aware that waiting times can be much longer at times, but the staff there are heroes all, and should be worshipped for doing a fantastic job. Thank you. Please pass this to the department for me...
Visited Accident and emergency services on June 2024
University Hospital (Coventry) has not yet replied.
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Review titled Poor experience
Rated 2 stars out of 5
by DCB - Posted on 13 June 2024
I was recalled for assessment to UH Coventry following screening mammography. The unit was noisy with pop music with adverts playing constantly. Staff got my name wrong three times. I found it difficult to understand the person who saw me first because of her accent. My husband was parking the car (it took him 30 minutes to find a space) and I was not allowed to wait for him before I was seen. She took basic medical details but did not ask me about my past medical history. She did record that I use the second of my Christian names but nobody else even noticed. When I got into the biopsy room I was not given the opportunity to ask about the biopsy procedure and when I stated that I was uncertain that I wanted to commit to that immediately was told that my lesions were very worrying and that "if it was my breast I would want something done". This was inappropriate and raised my anxiety levels even further. I felt bullied and compelled to have biopsies performed then and there. The staff in the biopsy room introduced themselves so quickly I did not catch any of their names. Everything was rushed. I felt as though I was just a "walking breast" and that I did not have a choice. I was not initially given enough local anaesthetic and it was painful. I also have mobility issues - I have recently come off crutches following complex knee surgery. Nobody even noticed my limp and I was too frightened to say anything. Having told me my condition was serious I was then told I will have to wait 4-6 weeks for my results and that I was being sent back to Solihull "most ladies want to go back to the hospital nearest their home". When I queried the wait for results I was told it is workload pressures and nothing I could do. When I questioned about how I was going to cope with the uncertainty and anxiety I was told you will not lose anything by waiting a few weeks. this remark was unfortunate in the extreme and implied that the results were expected to be positive. I left as soon as I could after the procedure with massive anxiety convinced that my demise is imminent my husband was reduced to tears himself. I was too intimidated to ask any questions and was given no advice about what to do about my existing medication which contains a drug known to cause gynecomastia and also oestrogen only HRT. I have left messages with the breast care nurses as instructed today 3 times, but I have not been called back. I am frightened anxious and unsupported.
Visited Breast cancer services on June 2024
University Hospital (Coventry) has not yet replied.
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Review titled Coventry Walsgrave - dreadful mess
Rated 1 star out of 5
by Julia Robinson - Posted on 29 June 2024
Coventry Walsgrave feels unsafe. Some staff appear to have been conditioned, to see patients as an inconvenience & have suppressed any caring gene they may have had. Before I go on, I’ll say that, there’ll be some good, talented folk & shining stars working at Walsgrave, but they're hamstrung by the colossal administrative mess. My review is based on a number of visits, for both myself & also assisting an elderly friend. Most of us have paid large sums in tax & NI during our working life, so it is not 'free care' as some suggest. Latest occasion, my elderly friend had a nasty head injury, & horribly confused at home. (also has heart failure & dementia) I tried to get an ambulance via 999. Was told it was a 9 hour wait for ambulance & it would be quicker to take friend myself. I felt tricked. Got there. It was like Fred Carno’s. No parking available near A&E. Chaos. Signs saying you’d be fined if you park in wrong place. Friend couldn’t walk. Fainting, pain, massive bruises all over her face. Tried to get a wheel chair. None. No-one to ask. A member of public said I could rent a wheel chair from a machine using my credit card. Nightmare to work out (I'm autistic). Receptionist in main area was miserable. Felt treated like a criminal. Told us to go to minor injuries. A rather nicer person took my friend up to A&E. Also porter agreed to return rented wheelchair. Let me describe A&E-Hottest day of the year. A nurse barking in a stern voice that we all had to wait at least 14 hours to be seen. It was rammed. No spare seats. Got my elderly friend a chair and she was crying. Man, opposite who told us he had a huge hangover was vomiting into a paper hat. A young girl was laid flat out on the floor on a towel. We saw at least two people crash in front of us whilst there. Old folks covered in blood, confused, sat in chairs. I got my friend food & drink from Smiths. Worried she faint again. People with broken bones claimed they’d been there hours with no pain relief. One patient with heart failure, said they'd been there 24 hours waiting for a bed. The cherry on top of this horrible pie is that we seemingly can’t hold anyone accountable. Big hospitals have failed. I used to be an HR Pracitioner in NHS. Not unaware of challenges. But one way to solutionize is to shut Cov down & go back to smaller local hospitals & safe, caring practice. I’ve used a hospital in a third world country. It was not as bad as Walsgrave. Nb – Got a text on my phone to say my wheelchair was not returned properly. So already stressed, as they had my credit card, I had to ring the wheel chair rental company. They asked me did I take the wheelchair serial number. Who the heck takes a wheel chair serial number!? I was trying to get really ill patient into A&E. I've seen Cov Hospital responses in newspapers saying things like, ‘we know it’s frustrating’ Using minimizing language like that to describe dire treatment is gaslighting us & not facing up to safety issues & poor care.
Visited Accident and emergency services on June 2024
University Hospital (Coventry) has not yet replied.
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Review titled Very poorly service
by Silvia - Posted on 21 June 2024
I have a bad experience in the A&E children department Conventry university Hospital this service is horrendous never in my life I thought I gonna see this ..children sleeping in the floor waiting room waiting more 12 hours for be seen by doctors.. my son come id report from the GP Doctor he needs to be monitored in the night because for the last 2 months my son in the night choking and the nurses they are horrible my son need to sleep in the chair waiting room for 13 hours he have in the night 2 episode of chocking I need to run and shouting for help only one nurse come to take my son from my arms for 2 times this happened this nurses they not have no professionalism all the nurses inside sitting and laughing all the beds they are empty no children inside all the waiting in waiting room for 2 times a beg for a bed and very rude nurses says No and I explained they need to observe my child because this episodes he have chocking in the night..the answer is you go out side waiting for the doctor call your son ..is unbelievable is unreal this person represents the NHS ..is disgusting they are professionals working id children and they not have no compassion
Visited Children's & Adolescent Services on June 2024
University Hospital (Coventry) has not yet replied.
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Review titled Bad practice
Rated 1 star out of 5
by Cornel - Posted on 20 May 2024
We went to blood test for my 2 years old baby girl second time and they couldn't take blood from her the 2 lady's were speaking in front of us that they never done it before NHS is very poorly all over Uk i pray to god to not have to go there ..
Visited Children's & Adolescent Services on May 2024
University Hospital (Coventry) has not yet replied.
Information supplied by University Hospitals Coventry and Warwickshire NHS Trust