University College Hospital
University College Hospital, 235 Euston Road, London, NW1 2BUContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Great team that are polite and helpful
Rated 3 stars out of 5
by Anonymous - Posted on 22 January 2024
I have been on the waiting list for a scan for a surgery coming up. long story short, there was a back and forth of miscommunications and admin errors with my booking that made it extremely frustrating for me to get it booked in. I ended up having my scan booked 4 months post its original date due to the staffs error. Calling daily got me no where as I was constantly told there was no earlier availability for me to get my scan done. It took me to come in person to the imaging department to which I was greeted with friendly and helpful service. I was seen by a gentleman who got my the scan I needed on my desired date, very friendly and helpful. Really appreciated his help
Visited Imaging services on January 2024
University College Hospital has not yet replied.
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Review titled Organisation for lesion removal
Rated 2 stars out of 5
by Anonymous - Posted on 16 January 2024
I was given an emergency appointment for a dermatology lesion removal on Sunday 14January. Since the place where the operation would take place was not given on MyCare app 1 assumed it would be I the dermatology department but they had no knowledge of it. I am disabled and sent walking to places where it might be and given the wrong directions several times. After an hour I sat down in wheelchair at the dermatology entrance and ask someone to find out where my appointment would be and asked someone to find out where my appointment was and take me there in a wheelchair. Turned out, turned out to be in the ENT department. My complaint rests on the lack of communication on the computers and the lack of knowledge of some of the staff who didn’t take into account my disability and having trouble walking. Eventually, the operation was carried out very satisfactorily
Visited Don't know on January 2024
University College Hospital has not yet replied.
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Review titled lack of communication they do not have a social work dept
Rated 1 star out of 5
by Anonymous - Posted on 25 October 2023
worse night mare ever they placed a sova on my file without telling me or my wife and went behind our backs to social services when im happy with her care kept fobbing me off over discharge date put a letter of my file that i did not attend an appointment when i was an inpatient caused me and my wife great distress Especially trying to blame my wife when they did not stitch this at time of operations also the colleracteral surgery is not confident it would not heal so why go to social services for our borough very disapointing i rate them 0 out of 10
Visited General Medicine on October 2023
University College Hospital has not yet replied.
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Review titled Amazing staff
Rated 5 stars out of 5
by Anthea Anka - Posted on 13 September 2023
My son had a surgery yesterday at University College London Hospital T 12 south - the staff were absolutely incredible (every last one of them, from the surgeons to the nurses to the orderlies). My son and I were both in awe at their energy levels (utterly tireless!) and how helpful/friendly everyone was. They made what could've been a very tough experience that much easier. Our thanks goes out to everyone.
Visited Children's & Adolescent Services on September 2023
University College Hospital has not yet replied.
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Review titled Great Hospital, one teensy thing though.....
Rated 5 stars out of 5
by Ged - Posted on 25 August 2023
I have used this hospital's services for decades and even in the hard 80's it had dedicated staff who went above and beyond. It has improved 1000 fold since then and this despite the kicking the NHS is getting from inept and self-serving politicians. Had occasion to go there yesterday and just wanted to leave a comment that I hope staff will pick up on. It's more feedback than a complaint: I had a 2 hour wait ( which is actually great for a Central London Hospital) and while waiting to be called in to the treatment area ( Triage was done almost immediately ) i was a little put out that staff were coming out with masks on when shouting out peoples names. I am deaf and have to rely on lipreading to see if it is me that is being called and it is impossible to do so through a mask. Even the staff not wearing masks came out said a name very quickly without repeating it so I couldn't check to see if it was my name if I had missed the start of their call. The staff here are excellent and would recommend this place in a heartbeat. I just wanted to bring this to your attention as other deaf / hard of hearing people will use this hospital and it would help immensely if staff could keep this in the back of their minds. Thanks for all the care throughout the years. I'm lucky to have you as my local hospital Sincerly
Visited Accident and emergency services on August 2023
University College Hospital has not yet replied.
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Review titled Impossible to contact
Rated 1 star out of 5
by Nick Ingram - Posted on 07 June 2023
I was referred with a heart problem in late March, had an echo early April but as of early June neither my GP nor I were given results. Meanwhile, despite my worsening condition, I was given an ‘urgent’ appointment with the cardio team in mid-October. An email to the department has been ignored and all attempts at phone contact result in being cut off or put through to a message system that won’t let you leave a message because the mailbox is constantly full.
Visited Cardiology on June 2023
University College Hospital has not yet replied.
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Review titled Brilliant treatment
Rated 5 stars out of 5
by Richard Silver - Posted on 07 March 2023
My wife and I were admitted at 6pm last Thursday after falling down an escalator at Kings Cross Although it was incredibly busy we were thoroughly checked and treated My wife had a broken arm ,I had a broken finger and facial cuts that required stitching.All the staff we saw were caring and professional and we are so grateful to them all .We were appalled by the abuse they were receiving from a. small minority of people awaiting treatment and can only apologize on behalf of normal people who do appreciate the pressure they are under .Thanks also to the paramedics who brought us here .
Visited Accident and emergency services on March 2023
University College Hospital has not yet replied.
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Review titled So happy with the speed of care & expertise
Rated 5 stars out of 5
by NANCY STANNARD - Posted on 05 March 2023
My 26 year old daughter was referred to A&E after calling 111 She was seen immediately, literally within 2 minutes of arriving and a bed was found within 2 hours. She was seen by a doctor & monitored by the doctor and 3 nurses whilst waiting. They were kind, reassuring, caring and capable. She had surgery the next day and the doctor even called her at home after discharge to check on her, give her test results and further reassure her. Exemplary! The A&E department at 11pm on the Sunday night was busy but calm and seems everyone was seen reasonably quickly. I cannot praise our NHS enough
Visited Accident and emergency services on February 2023
University College Hospital has not yet replied.
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Review titled Friendly, attentive, thorough
Rated 5 stars out of 5
by Ben, Islington - Posted on 02 January 2023
My 86 year old mum is down from Leicester and staying with us. She has been unwell since 22 December and did not seem to be getting better. At the advice of the 111 clinician, took her to the walk in emergency clinic. We were there several hours, but the team was very thorough in investigating what the problem(s) might be. The whole team was friendly and attentive as well. And the clinician on duty was amazing. She kept checking in, asking questions and all with good humour, which out us both at our ease. I have no doubt she had a lot of other patients to deal with at the same time. I know the NHS is under strain, and applaud all the amazing people who are working so hard to deliver services, every day of the year. You really came through for us on this occasion and we are enormously appreciative. Thank you.
Visited Urgent Treatment Centre on January 2023
University College Hospital has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Peter Riach - Posted on 06 January 2023
As usual excellent treatment by very caring staff on the 1st floor from 25 December for 2 days and then 2 more days on the 8th floor of UCH main building. My only request, please don’t wake people at midnight to take blood pressure. Wishing all the staff a Happy New Year!
Visited Don't know on December 2022
University College Hospital has not yet replied.
Information supplied by University College London Hospitals NHS Foundation Trust