Tunbridge Wells Hospital at Pembury
Tunbridge Wells Hospital, Pembury, Tunbridge Wells, Kent, TN2 4QJContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled unsigned fit-note
Rated 3 stars out of 5
by bernard williams - Posted on 16 April 2024
the trreatment and assessment has been adequate, however the fit note i received was not signed nor did it show the occupation of the practitioner. Because of this i have not received benefits claimed for, hence i have no money to attend my appointment on the 24/04 /24 at tunbridge wells hospital. I spoke on the phone to a receptionist at the orthopaedic department yesterday whom on my behalf said they'd chase up the Doctor to sign a fit note that he had issued to me so i can send it to the relevant department/s. this is a schoolboy era and has left me without money to travel ,pay phone bill etc. ps. i would have prefered to call to get immediate clarification but i have no credit to do so. sincerely disgruntled.
Visited Orthopaedics on February 2023
Review titled Tunbridge Wells Hospital at Pembury
Replied on 17 April 2024
Good afternoon, Thank you for taking the time to share your recent experience with us via your review and I was sorry to read that your fit note was not signed. We would be happy to look into this further for you should you wish to contact us by email at mtw-tr.palsoffice@nhs.net or on the telephone number below. Kindest Regards, Sylvia PALS Officer 01622 224960/01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled extremely good care and well managed appointment
Rated 5 stars out of 5
by Lorena M - Posted on 11 February 2023
I had an Ultrasound guided injection 24/1/23 with a very pleasant and reassuring doctor. My condition has improved dramatically and I wanted to thank him, as I am feeling 100% better after years and years of chronic pain ( from calcific tendinitis). Not being able to sleep well was killing me and I am a new person. Thank you so so much!!
Visited Diagnostic Imaging on January 2023
Review titled Tunbridge Wells Hospital at Pembury
Replied on 15 February 2023
Dear Lorena Thank you for taking the time to submit your feedback regarding your recent experience and I am pleased to learn that you felt reassured by the Dr caring for you. Staff always appreciate receiving such kind words and praise, so please be assured that I have passed your feedback to the management team so that it can be shared. Thank you again for your time and interest and I am so very pleased that you are feeling 100% better. With regards Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled Great nurses and doctors
Rated 5 stars out of 5
by Sharon - Posted on 03 February 2023
I have visited the childrens emergency department 3 times in the last two months and each time my daughter has recieved very kind caring treatment from all the staff, they've had a caring, happy manor and explained what was going on even though they were extremely busy and rushed off their feet with an enormous work load. Thank you
Visited Accident and emergency services on January 2023
Review titled Tunbridge Wells Hospital at Pembury
Replied on 07 February 2023
Dear Sharon Thank you for taking the time to submit your feedback regarding the care and treatment your child received when attending Tunbridge Wells Hospital Emergency Department. Staff always appreciate receiving such kinds words and praise, so please be assured that I will pass your feedback onto the management team so that it can be shared amongst all staff within the Department. Thank you again for your time and interest and I do hope that child is making a speedy recovery. Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01892 638237/632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled Hedgehogs Ward
Rated 5 stars out of 5
by Sharon - Posted on 03 February 2023
All staff on the ward have been very helpful, informative, kind and caring. They have treated my daughter respectfully, explaining everything directly to her. The room was clean, it was great to have use of a bed and be able to stay with her. We have now had two unplanned stays in the last two months and I'm very grateful for care and treatment given. Thank you
Visited Children's & Adolescent Services on January 2023
Review titled Tunbridge Wells Hospital at Pembury
Replied on 07 February 2023
Dear Sharon Thank you for taking the time to submit your feedback regarding the care and treatment your child received whilst on Hedgehog Ward at Tunbridge Wells Hospital. Though I am sorry to learn that your daughter had to be admitted to the Ward, I am pleased that she was treated with care and respect and that she was kept updated. Staff always appreciate receiving such kinds words and praise, so please be assured that I will pass your feedback onto the management team so that it can be shared amongst all staff within the Department. Thank you again for your time and interest and I do hope that child is making a speedy recovery. Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01892 638237/632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled amazing care
Rated 5 stars out of 5
by tarina breeds - Posted on 19 January 2023
my brother was admitted in january very poorly and unfortunately died on tuesday 17th january.i would just like to say how wonderful the doctors and staff were on the ward ,he praised the hospital for the good food ,lovely nurses and pleased that he had a tv in his single room.they made his last week as comfortable as they could.i would also like to give the hospital in general a A star for the cleanliness,no clutter in the corridors ,also how quiet and calm the hospital appeared to be.i have attended many hospitals as i was a nurse for 46 years with the NHS and retired last year ,and i can honestly say your hospital comes out on top.well done . P.S i would also like to say thanks to the ambulance crew who brought him in for their kindness caring attitude .keep up the good work
Visited Respiratory Medicine on January 2023
Review titled Tunbridge Wells Hospital at Pembury
Replied on 26 January 2023
Dear Tarina Thank you for taking the time to submit your lovely feedback and please accept my sincere condolences for the very sad loss of your brother. Staff always appreciate receiving such kind word and praise, which we would normally pass to the Ward Management Team so that they can share amongst staff. So that we can ensure your feedback reaches the correct team, I would be grateful if you could provide PALS via the email address below, the Ward name, which your brother was admitted to. In the meantime, I will ensure your feedback is sent to our Estates and Facilities Management Team so that it can be shared amongst the catering and domestic teams. Once again thank you for your time and interest and I look forward to hearing from you in due course. I am very sorry for your loss and do hope that are managing to bear up during this difficult time. Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled Kind and Thoughtful Treatment
Rated 5 stars out of 5
by Laura - Posted on 26 January 2023
I just wanted to thank everyone thay treated my mum in A and E yesterday. She had chest pain and was brought in via ambulance. She was very anxious and everyone treated her with kindness and understanding. They carried out initial tests and when she was transferred to AEC the kind and thoughtful treatment continued.
Visited Accident and emergency services on January 2023
Review titled Tunbridge Wells Hospital at Pembury
Replied on 27 January 2023
Dear Laura Thank you for taking the time to submit your feedback regarding the care and treatment your mother received when attending Tunbridge Wells Hospital Emergency Department. Though I was sorry to learn that she was unwell and I am very pleased that she was treated with kindness and understanding. Staff always appreciate receiving such kind words and praise, so please be assured that I have passed your feedback to the Emergency Department management team, so that it can be shared amongst all staff. Thank you again for your time and interest and I do hope that your mother is making a full and speedy recovery. With regards. Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled Fantastic service.
Rated 5 stars out of 5
by Graham - Posted on 23 January 2023
My son was transferred from Maidstone hospital to Tunbridge Wells hospital for emergency surgery on Saturday evening. Everyone, from the Maidstone A&E team, the Ambulance team, the A&E and surgery team at Tunbridge Wells and the nursing staff in the Hedgehog Ward were amazing. A real credit to the NHS. The quality of service and the care and compassion that they exhibited were exemplary. It is wonderful knowing that we live in an area that is so well staffed for medical care. Well done and thank you everyone!
Visited General Surgery on January 2023
Review titled Tunbridge Wells Hospital at Pembury
Replied on 26 January 2023
Dear Graham Thank you for taking the time to send your feedback regarding the care and treatment your son received when unfortunately he had to attend Maidstone and Tunbridge Wells Hospitals. Though I am sorry to learn that your son was unwell, I am pleased that the care and treatment he received was exemplary and that staff showed real care and compassion. Staff always appreciate receiving such kind words and praise for their hard work and dedication, so please be assured that I will pass your feedback onto the relevant management teams so that it can be shared amongst staff. I thank you again for your time and interest and do sincerely hope that your son has made a full and speedy recovery. Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled Poor aftercare after birth
Rated 3 stars out of 5
by Anonymous - Posted on 06 May 2024
I was booked in for an induction last January, which I was lucky to have had such a wonderful experience with, and no pain relief required. I expressed to the staff how much I'd like to breastfeed, after having a failed experience with my first baby. The support I had recieved was poor with no offer of help from their feeding team. They had discharged us before I was ready as they needed the room, even thought the whole ward was empty. At the point of discharge, I physically could not feed my baby, and I was desperate for help with getting him latched. He had a very bad tongue tie which went unnoticed, despite me telling them I could see he was tied. I explained all this to my midwife who visited after discharge, who then referred me to Crowborough Birth Centre. They were of great help in regards to breastfeeding, and were very knowledgeable in being able to recognise a good and poor latch. So if you are having a baby at Pembury with the wishes to breastfeed, I'd definitely recommend having backup support, like a lactation consultant if you can afford one. But it could've just been my experience, and hopefully it was just a one-off as I feel slightly failed by not receiving the support which I shouldn't have had to beg for.
Visited Maternity services on January 2023
Review titled Tunbridge Wells Hospital at Pembury
Replied on 08 May 2024
Good morning, I was sorry to read of your experience with the lack of aftercare/support you received with feeding your baby prior to discharge from the hospital. I was pleased to read that you found the staff at Crowborough Birth Centre knowledgeable and helpful. We shall of course share your experience with both teams and thank you for bringing this to our attention. Should you wish to discuss your experience further, please do contact us using the contact information below. Kindest Regards, Sylvia PALS Officer 01622 224960/01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled Excellent paediatric emergency department
Rated 5 stars out of 5
by Amy L - Posted on 01 January 2023
Reception check in was satisfactory and then in paediatric A&E the staff were so caring, kind, focussed and knowledgeable. I felt that my son was safe and would be made well again. We were seen promptly and in the right order of severity of symptoms. Couldn’t fault anyone.
Visited Children's & Adolescent Services on January 2023
Review titled Tunbridge Wells Hospital at Pembury
Replied on 04 January 2023
Dear Amy Thank you for taking the time to submit your feedback regarding you and your son's experience when attending Tunbridge Wells Hospital Paediatric Emergency Department. I am very pleased to learn that you felt your son was safe and would be made well again. Staff always appreciate receiving such kinds words and praise, so please be assured that I will pass this to the management team so that it can be shared amongst staff. Thank you again for your time and interest and I do hope that your son has now made a full and speedy recovery. With kind regards. Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled First class service
Rated 5 stars out of 5
by DUNCAN BRUCE - Posted on 29 January 2023
My second visit to A&E in the last few months, this one was to the COVID centre, I was suffering from severe throat pain , ear and head pain, unable to eat or drink or take medication for 3 days, and suffering COVID , staff were absolutely perfect and attentive, nothing to much of a problem, checked over thoroughly , given fluids and pain medication through drip, then heavier pain medication again through drip, throat examined so that after a few hours throat had slightly improved so I could go home and eat and drink, and take medication. Second visit and like the first time absolute perfection, so pleased hospital administration should be well pleased with this department.
Visited Accident and emergency services on January 2023
Review titled Tunbridge Wells Hospital at Pembury
Replied on 31 January 2023
Dear Mr Bruce Thank you for taking the time to submit your feedback on your recent experiences when attending Tunbridge Wells Hospital Emergency Department. Though I am sorry to learn you have been unwell I am very pleased to learn that staff were attentive and that you felt the service was 'absolute perfection'. The Emergency Team always appreciate receiving such praise and kind words, so please be assured that your feedback will be passed to the management team, so it can be shared amongst the whole team. Thank you again for your time and interest and I do sincerely hope that you have made a full and speedy recovery. Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
Information supplied by Maidstone and Tunbridge Wells NHS Trust