Tunbridge Wells Hospital at Pembury
Tunbridge Wells Hospital, Pembury, Tunbridge Wells, Kent, TN2 4QJContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Thank you
Rated 5 stars out of 5
by Anonymous - Posted on 28 November 2022
After being seen in a private hospital in Belgium where they seemed more interested in my insurance details and an orthopaedic surgeon who "didn't do arms", I had no choice but to travel home with a broken upper arm. Seen in Pembury which was very busy: the receptionist, ANP, radiographer and consultant were all lovely. I got great care and all in the same amount of time it took in the private hospital were I was the only patient at the time!
Visited Accident and emergency services on November 2022
Review titled Tunbridge Wells Hospital at Pembury
Replied on 30 November 2022
Dear Patient Thank you for your email and I am sorry to learn that unfortunately you were unwell whilst in Belgium. I am however very pleased to learn of the service you received when attending Tunbridge Wells Emergency Department. Staff always appreciate receiving such praise, so please be assured that your feedback will be shared amongst the team. Thank you again for your time and interest. I do hope that you are making a full and speedy recovery. With regards Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01892 632953/01622 224960 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled Endoscopy
Rated 5 stars out of 5
by Mavis Evans - Posted on 09 January 2023
Had Endoscopy with throat spray, from start to finish I was treated with wonderful care and respect. Before procedure given excellent information, during procedure was comforted and talked to throughout. On completion report was quickly available and looked after until report explained. I’m 84 was grateful for the procedure and speed at being seen.
Visited Gastrointestinal and Liver services on November 2022
Review titled Tunbridge Wells Hospital at Pembury
Replied on 18 January 2023
Dear Ms Evans Thank you for taking the time to submit your feedback regarding your experience when attending the Endoscopy Unit at Tunbridge Wells Hospital. Staff always appreciate receiving such kind words and praise, so please be assured that I have passed your feedback to the management team so that it can be shared amongst all staff in the Unit. Thank you again for your time and interest. Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled Disturbing Absence of Mask Wearing
Rated 3 stars out of 5
by Anonymous - Posted on 16 November 2022
I brought my partner in on Tuesday 15th November for a routine scan. Both of us are clinically vulnerable - but let's face it, almost everyone attending a hospital is doing so because they are unwell. There are signs everywhere saying you must wear a mask. There are masks and hand sanitising stations at the point of entry. The lack of people - both patients and staff - wearing masks was shocking. I would estimate it as being as little as 1 in 4. Completely unacceptable. And no one challenges anybody. As we enter winter, the NHS will no doubt be experiencing bed shortages as they are filled with sufferers of chronic covid, flu and other infections. I find the complete indifference, selfishness and complete disregard to a practice proven to reduce the rate of airborne infections simply staggering. When you glare at people, they just glare back in an act of utter defiance. You have to assume the same people who make a deliberate decision not to wear a mask, also don't practice hand sanitisation and are probably the same people - again, staff and patients - who congregate under the covered walkways to smoke, often right next to the 'No Smoking' notice... You couldn't make it up. If these requirements are a condition of entry, then why aren't people being challenged? Either everyone wears a mask (unless they can prove they are exempt) or no one does! I see security staff going around. Big guys, bristling with all their protective kit on show.... Passively doing nothing. Absolutely dreadful.
Visited Don't know on November 2022
Review titled Tunbridge Wells Hospital at Pembury
Replied on 06 January 2023
Dear Enquirer Thank you for taking the time to submit your feedback via NHS Choices website and please accept my sincere apologies for the delay in responding. I am very sorry to learn of your concerns when bringing your partner to the hospital recently. Please be assured I have passed these to the relevant management teams however would suggest that you contact the Patient Advice and Liaison Service direct so that we can discuss further. Contact details below. Once again I am sorry for your experience and look forward to hearing from you in due course. Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled Not at all great
Rated 1 star out of 5
by Anonymous - Posted on 10 November 2022
My 83 year grandmother was told by her doctor to go and seek medical help from the hospital so she went down about 1oclock and still now at 9:30 sitting in a chair!! A Chair not a bed a Chair! She is an elderly lady who I must add has cancer and is plonked in a Chair!! Amoung other people! Something needs to happen! I am not happy in the slightest with the service she is recieving!
Visited Accident and emergency services on November 2022
Review titled Tunbridge Wells Hospital at Pembury
Replied on 29 November 2022
Dear Relative Thank you for your review and I am very sorry to learn that unfortunately you are not happy with your grandmother's care and treatment when attending Tunbridge Wells Emergency Department recently. Please be assured that I will pass your comments to the management team however if you wish to discuss the matter further then please contact PALS on the contact details provided below. Once again, I am sorry for your grandmother's experience. With regards Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01892 632953/01622 224960 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled Fantastic help
Rated 5 stars out of 5
by Anonymous - Posted on 30 October 2022
The a and e department were brilliant when my husband came in. We were seen and treated really quickly. The staff were very professional and caring. Thank you orange RaP for all your help we so appreciate it
Visited Accident and emergency services on October 2022
Review titled Tunbridge Wells Hospital at Pembury
Replied on 14 December 2022
Dear Patient's wife, Thank you for taking the time to submit your feedback on your recent experience when you and your husband attended Tunbridge Wells Hospital Emergency Department recently. Staff always appreciate receiving such kind words and praise, so please be assured that I have passed your feedback to the management team, so that it can be shared amongst staff. Thank you again for your time and interest and I hope that your husband has now made a full recovery. With regards Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01892 632953/01622 224960 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled wonderful care.
Rated 5 stars out of 5
by martin fryday - Posted on 03 November 2022
admitted on oct 25th via 111 amazing service to assessment unit for urgent attention to high high blood sugar reading the care & attention I received from all staff until my discharge on 28th oct was just wonderful. thank you all very much.
Visited Inpatient Diabetes on October 2022
Review titled Tunbridge Wells Hospital at Pembury
Replied on 29 November 2022
Dear Mr Fryday Thank you for your email and I am sorry to learn that unfortunately you were unwell and had to attend Tunbridge Wells Hospital. However, I do thank you so much for taking the time to send you kind words and thoughts for the staff that cared for you whilst on the Assessment Unit. Staff always appreciate receiving such praise, so please be assured that I will pass your comments onto the team. I thank you again for your time and interest. With regards Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01892 632953/01622 224960 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled Another visit, another day of First Class care.
Rated 5 stars out of 5
by Elizabeth - Posted on 13 October 2022
I attended on Tuesday 11th October for a hernia op., expecting to have a 2 night stay. From beginning to end my treatment was exemplary. Notwithstanding all the pressure we know the NHS is under, there was no hint of it this week - nor has it been manifest at any time over the last 6 years, during which time I've had bowel cancer surgery. Just to say "thank you" to the entire team will never be enough - yet that's all we can say - "Thank You" !!! And... I was allowed home the very same evening : simply superb !
Visited General Surgery on October 2022
Review titled Tunbridge Wells Hospital at Pembury
Replied on 08 December 2022
Dear Elizabeth Thank you for taking the time to send your feedback on your recent experience when attending Tunbridge Wells Hospital for surgery. Staff always appreciate receiving such praise and kind words, so please be assured that I will forward to the Surgical Management Team, so that it can be shared with staff. Thank you again for your time and I do sincerely hope that you have made a full and speedy recovery. With regards Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01892 632953/01622 224960 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
Information supplied by Maidstone and Tunbridge Wells NHS Trust