Tunbridge Wells Hospital at Pembury
Tunbridge Wells Hospital, Pembury, Tunbridge Wells, Kent, TN2 4QJContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Tunbridge Wells Hospital at Pembury.
Reviews
-
Review titled Great care
Rated 5 stars out of 5
by Marie Marton - Posted on 09 September 2024
I brought my daughter in last night with gastroenteritis and was immediately referred to the children’s A & E unit. She was seen within minutes and the staff were absolutely fantastic! The doctor and nurses reassured me and they had my daughter treated and in a bed in no time at all. Fantastic service by the NHS staff. Thank you all.
Visited Accident and emergency services on September 2024
Review titled Tunbridge Wells Hospital at Pembury
Replied on 11 September 2024
Dear Marie, Thank you for taking the time to share your experience with us and we shall of course pass your compliment to the Emergency Department. We hope your daughter is feeling better soon. With best wishes, Lianne PALS Team Leader Maidstone & Tunbridge Wells NHS Trust 01622 224960/01892 638953 mtw-tr.palsoffice@nhs.net
-
Review titled Long time to be discharged
Rated 3 stars out of 5
by Anonymous - Posted on 18 September 2024
Maidstone A&E send us for 24hrs observation to Pembury. On arrival at Pumbery we were seen by a nurse first ( temp, oxygen levels) and a doctor who said go home. Waited over 2 hours to be discharged. What an anbsolute undermining of Maidstone doctor’s opinion and such a waste of everyone’s time.
Visited Children's & Adolescent Services on September 2024
Tunbridge Wells Hospital at Pembury has not yet replied.
-
Review titled Great practice
Rated 5 stars out of 5
by claire - Posted on 18 September 2024
We were on holidays in England for 2 weeks and I had a severe ear infection but couldn't wait to come back to France, it was too painful. From the check-in to the secretary's office to the acceptable time in the waiting room to the doctor and nurse who looked after me, I felt reassured and very well taken in charge. The staff was smiling and welcoming, it was well organised (though the car park was a bit expensive). I was very grateful and it really helped me to forget about that unpleasant moment while on holidays, thank you.
Visited Accident and emergency services on August 2024
Review titled Tunbridge Wells Hospital at Pembury
Replied on 18 September 2024
Dear Claire Thank you for taking the time to submit your review. I was sorry to hear that you unfortunately had to visit our hospital whilst on holiday. I was, however, pleased to read that the staff were welcoming, organised and your experience was a pleasant one. Best wishes Sylvia PALS Officer Maidstone & Tunbridge Wells NHS Trust 01622 224960/01892 638953 mtw-tr.palsoffice@nhs.net
-
Review titled A&E - General Service
Rated 1 star out of 5
by Anonymous - Posted on 01 September 2024
We arrived at A@E at 3.30. Bearing in mind my mum is an elderly 84 year old woman, in distress, and in pain with a raging temperature. By the time she was admitted, having sat in a chair from 3.30 to 12.30am - a bed became available and ended up in a corridor. Prior to this point, I keep on asking for updates, but staff were too busy on their phones. Had ask for pain relief, bearing in mind, she has bowel cancer (which is inoperable) and which has attached itself to the appendix and was inflamed. Lack of urgency, lack of empathy lack of support and reassurance. Following on, she then was placed on the ward early hours of morning - ok - staff were brilliant. However, in the middle of her having lunch, sorry, you are being discharged, we need the bed. ( ok - we knew we were being discharged ) but no timescale given, we literally had to vacate in 2 mins - she wasn't even dressed, no shoes on, on a drip and was due another antibiotic! Sorry, you have to go - bed needed. Then onto discharge - she was sat in the discharge room - from 12.30 - and due to problems with hers meds - because they were issued incorrectly - we left at 17.30. Again - lack of urgency . As a result, all the waiting around etc - she actually came home worse - with a stinking cold. Absolutely shocking. The system is broken - to think that you can keep an 84 year old terminally ill patient sat there for hours, with no contingency to assist and lack of compassion by certain members of staff - I feel is cruel, it was a very traumatic experience for her. You have to take on board elderly vulnerable patients and their needs. I know this is not the fault of staff, however, as generally they were very good.
Visited Accident and emergency services on August 2024
Review titled Tunbridge Wells Hospital at Pembury
Replied on 02 September 2024
Good afternoon Thank you for taking the time to provide us with feedback on your mother's recent experience. I am sorry to learn of the concerns you raise and would kindly request that you contact the PALS Team using the contact information provided below in order that we may discuss your concerns further. Kindest Regards, Sylvia PALS Officer Maidstone & Tunbridge Wells NHS Trust 01622 224960/01892 638953 mtw-tr.palsoffice@nhs.net
-
Review titled Wowzer
Rated 1 star out of 5
by Keileigh page - Posted on 03 July 2024
8 hrs in a and e over an hour in emergency gyne being lost in system, forgotten about And just left.finally out at 12.20am Previous admission 1 week before spent well over 12 hrs no scan was made the gyne I saw today was mortified there was no scan last week and has arranged for one to be done ASAP. I have been forgotten about and lost in the system twice in a week. In major pain
Visited Gynaecology on July 2024
Review titled Tunbridge Wells Hospital at Pembury
Replied on 04 July 2024
Good morning Keileigh Thank you for taking the time to share your recent experience with us and I was sorry to read of the concerns you are raising. We would be happy to look into this further for you should you wish to contact us by email at mtw-tr.palsoffice@nhs.net or on the telephone number below. Kindest Regards, Sylvia PALS Officer Maidstone & Tunbridge Wells NHS Trust 01622 224960/01892 638953 mtw-tr.palsoffice@nhs.net
-
Review titled ENT disappointing appointment
Rated 2 stars out of 5
by Anonymous - Posted on 26 July 2024
After 3 weeks with an ear infection and symptoms not going away or reacting to medicine given, I was referred to the ENT department. I explained that I had a feeling of fullness and ringing in left ear. The registrar could only say that my eardrum was happy and there was nothing they could for me. No reason given as to why I was experiencing these symptoms, I was upset during the appointment given how debilitating the symptoms are but after insisting no reason was given at all as to why or what cause the symptoms. Leaving me with no option but to go back to my GP waisting everybody’s time and money. So disappointed to leave the appointment feeling that I was not heard and leaving me to deal with my symptoms.
Visited Ear, Nose & Throat on July 2024
Review titled Tunbridge Wells Hospital at Pembury
Replied on 12 August 2024
Dear patient Thank you for taking the time to provide us with feedback on your recent experience. I am sorry to learn of the concerns you raise and would kindly request that you contact the PALS Team using the contact information provided below in order that we may discuss your concerns further. Kindest Regards, Sylvia PALS Officer Maidstone & Tunbridge Wells NHS Trust 01622 224960/01892 638953 mtw-tr.palsoffice@nhs.net
-
Review titled Good experience
Rated 5 stars out of 5
by G. Bradbury - Posted on 04 August 2024
Visited Surgical Assessment Unit 31/7/24. Right from the start I was shown Kindness from the receptionist and all nhs staff. They were all professional, approachable and friendly. At all stages of my visit I was being informed. I left with suitable pain relief and a plan for future referral. My experience at Surgical Assessment Unit was a good one. Well done and thank you all.
Visited Don't know on July 2024
Review titled Tunbridge Wells Hospital at Pembury
Replied on 12 August 2024
Dear patient Thank you for taking the time to submit your review. It was lovely to read of your experience when visiting the Surgical Assessment Unit. It is wonderful to read that the staff were professional, approachable and friendly and I will have great pleasure in forwarding this onto the team on the ward team who I know will appreciate your lovely words. Best Wishes Sylvia PALS Officer Maidstone & Tunbridge Wells NHS Trust 01622 224960/01892 638953 mtw-tr.palsoffice@nhs.net
-
Review titled Poor patient experience
Rated 2 stars out of 5
by Anonymous - Posted on 12 July 2024
I think the rule about only patients allowed in when having a surgery is not very thoughtful for the patient, when taking a family member for an operation whom was extremely anxious to be told she had to wait alone with no one to support her whilst she waits i think is a poor reflection of patient comfort or care I would understand if we where still in covid situation I feel for my family member sat there for hours with no time of when she will be having her op leaving her to worry and get anxious is poor care and inconsiderate to the patient who has to experience the process without have someone there to give them support shocking that this is their way off caring for patients when evening sedated and no one there for them when they wake discussed with this procedure of patient care
Visited General Surgery on July 2024
Review titled Tunbridge Wells Hospital at Pembury
Replied on 15 July 2024
Good morning Thank you for taking the time to submit your review. All feedback is valuable to us and is used to measure what we are doing well as a Trust and where we can make improvements to experiences, care and treatment experience with us. We would be happy to look into this further in relation to your family member should you wish to contact the PALS service using the details provided below. Kind regards Sylvia PALS Officer Maidstone & Tunbridge Wells NHS Trust 01622 224960/01892 638953 mtw-tr.palsoffice@nhs.net
-
Review titled Excellent service at the Surgical Assessment Unit
Rated 5 stars out of 5
by Paula - Posted on 19 June 2024
On Friday 14th June I had the opportunity to experience the care provided at the Surgical Assessment Unit, and I am genuinely impressed by the exceptional service I received. From the moment I walked through the doors, I was greeted with warmth and professionalism by the reception staff, who made the check-in process smooth and stress-free. The nursing team was fantastic. They were attentive, compassionate, and made sure I was comfortable. They handled everything with a smile and genuine care. The two surgeons that performed the procedure couldn't have made an unpleasant experience any more pleasant. They were kind and approachable, and took the time to explain things in a way that was easy to understand, and they were patient with me. Their expertise and dedication to patient care were evident in every interaction. The hospital environment itself was clean, well-organised, and calming. Despite being in a place that many associate with stress and worry, I felt at ease thanks to the positive atmosphere and the friendly faces around me. The follow-up care has also been excellent. I am grateful for the staff's kindness, professionalism, and genuine concern for my wellbeing which made a challenging time much easier to navigate. Thank you!!
Visited Don't know on June 2024
Review titled Tunbridge Wells Hospital at Pembury
Replied on 21 June 2024
Dear Paula, Thank you for taking the time to provide a review of your recent experience with the team in the Surgical Assessment Unit (SAU). I hope you are recovering well from your procedure and I shall have pleasure in sharing your feedback with the SAU team today. With best wishes, Lianne PALS Team Leader Maidstone & Tunbridge Wells NHS Trust 01622 224960/01892 638953 mtw-tr.palsoffice@nhs.net
-
Review titled Badly
Rated 1 star out of 5
by Anonymous - Posted on 08 May 2024
the entire hall of people passed in a short time, they called people who simply could not wait for their turn, left. and a person with a metal in his eye, waits until morning??? who does it depend on????
Visited Accident and emergency services on May 2024
Review titled Tunbridge Wells Hospital at Pembury
Replied on 10 May 2024
Good morning, Thank you for taking the time to provide us with feedback on your recent experience. I am sorry to learn of the concerns you raise and would kindly request that you contact the PALS Team using the contact information provided below in order that we may discuss your concerns further. Kindest Regards, Sylvia PALS Officer Maidstone & Tunbridge Wells NHS Trust 01622 224960/01892 638953 mtw-tr.palsoffice@nhs.net
Information supplied by Maidstone and Tunbridge Wells NHS Trust