Townlands Memorial Hospital - Oxford Health NHS Foundation Trust
York Road, Henley-on-Thames, Oxfordshire, RG9 2DRContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Townlands Memorial Hospital - Oxford Health NHS Foundation Trust .
Reviews
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Review titled Excellent
Rated 5 stars out of 5
by Anonymous - Posted on 14 September 2024
The hospital staff were excellent. Our grandson was seen straight away.The staff working in reception nurses x- Ray department were kind fast and efficient. I would definitely recommend this hospital to anyone in future.
Visited Don't know on September 2024
Townlands Memorial Hospital - Oxford Health NHS Foundation Trust has not yet replied.
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Review titled Excellent experience at minor inhuries
Rated 5 stars out of 5
by Anonymous - Posted on 16 September 2024
Fantastic experience at minor injuries. Everyone we came into contact with was kind, caring, reassuring and professional. The injury entailed a number of visits and each time the reception staff were welcoming and very efficient, even remembering our names. We saw a number of HCAs and nurses who were all amazing, giving exemplary care. They also sent photos and spoke to doctors at John Radcliffe and then called us with their advice to ensure we got the best treatment.. The injury required treatment at JR after which there were some issues which the staff at Townlands again assisted with meaning we saw a number of different staff over 6 days. All the staff we met were amazing and we would like to thank them all for their care and kindness.
Visited Urgent care centre on September 2024
Townlands Memorial Hospital - Oxford Health NHS Foundation Trust has not yet replied.
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Review titled Fantastic unit
Rated 5 stars out of 5
by Jerry Hopkins - Posted on 05 August 2024
I recently visited the Minor Injuries Unit at Townlands with a bleeding finger caused by a cricket ball. I was seen with 15 minutes by a fantastic nurse - she recommended an x-ray which happened with 15 minutes (again, lovely people in x-ray). Found a couple of minor breaks and sorted everything with another 30 minutes. So well organised and such nice, friendly, competent people. Can't thank them enough.
Visited Urgent care centre on August 2024
Review titled Townlands Memorial Hospital - Oxford Health NHS Foundation Trust
Replied on 07 August 2024
Dear Jerry Thank you so much for taking the time to leave feedback about the care and treatment you received from Henley MIU. It is really lovely to read your kind words. Please be reassured I will share your feedback with the relevant managers of the Unit to enable them to share your feedback team wide. If you would like to discuss your experience in more detail, please do call PALS (Patient Advice & Liaison Service) on 0800 328 7971. Thank you once again for your feedback, Charlotte Harris PALS Officer
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Review titled Great experience
Rated 5 stars out of 5
by Anonymous - Posted on 08 August 2024
Took my elderly mother to have a BCC removed from her neck. Reception staff were welcoming, appointment & operation were both on time & speedy. Cafe ladies were friendly. Surgeon & nurses were lovely & mum quite enjoyed herself, after getting nervous before she came! Thank you to all the staff for making our experiencing enjoyable & efficient.
Visited Dermatology on August 2024
Review titled Townlands Memorial Hospital - Oxford Health NHS Foundation Trust
Replied on 09 August 2024
Good Morning Thank you so much for taking the time to leave feedback around the care and treatment your mother received. It is really lovely to read your positive experience. Please be reassured I will share your comments with the relevant managers of the Unit to enable them to share your feedback team wide. If you would like to discuss your experience in more detail, please do call PALS (Patient Advice & Liaison Service) on 0800 328 7971. Thank you once again for your feedback, Kind regards, Charlotte Harris PALS Officer
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Review titled Great staff
Rated 5 stars out of 5
by anne hughes - Posted on 23 August 2024
I attended audiology dept at Henley hospital this week the member of staff I saw was very helpful with my problem and gave plenty of advice how to deal with different matters. Thank you.
Visited Audiology services (community) on August 2024
Review titled Townlands Memorial Hospital - Oxford Health NHS Foundation Trust
Replied on 27 August 2024
Dear Anne Thank you so much for taking the time to leave feedback around the care and treatment you received from the audiology department at Henley Hospital. It is really lovely to read how helpful they were. Please be reassured I will share your feedback with the relevant managers of the Unit to enable them to share your feedback team wide. If you would like to discuss your experience in more detail, please do call the Oxford University Hospital PALS (Patient Advice & Liaison Service) on 01865 221473.
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Review titled Great experience throughout
Rated 5 stars out of 5
by Anonymous - Posted on 05 August 2024
From arrival to departure, a very pleasant experience. The waiting area was spacious with plenty of seating. The receptionist greeted everyone with an exceptionally warm manner. My appointment began in a timely fashion and the doctor compassionately and patiently took my history before giving good explanations about my next steps and options.
Visited Neurology on August 2024
Review titled Townlands Memorial Hospital - Oxford Health NHS Foundation Trust
Replied on 07 August 2024
Good morning, Thank you so much for taking the time to leave feedback about the care and treatment you received from Henley MIU. It is really lovely to read you had a pleasant experience. Please be reassured I will share your feedback with the relevant managers of the Unit to enable them to share your feedback team wide. If you would like to discuss your experience in more detail, please do call PALS (Patient Advice & Liaison Service) on 0800 328 7971. Thank you once again for your feedback, Charlotte Harris PALS Officer
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Review titled Kind and helpful
Rated 5 stars out of 5
by Anonymous - Posted on 10 July 2024
Everyone at the minor injuries unit was incredibly kind, helpful and supportive. I was seen and referred to another hospital but called for further advice and staff were very helpful and happy to provide more information and offered to see me again if I wanted further reassurance. Overall great experience and really helped to alleviate all my concerns
Visited Urgent care centre on July 2024
Review titled Townlands Memorial Hospital - Oxford Health NHS Foundation Trust
Replied on 15 July 2024
Dear Patient, Thank you very much for taking the time to post such positive feedback. We are really pleased to hear that you had a successful visit and we hope that you are well now. We will share your feedback with Townlands. Kind regards Patient Advice and Liaison Service (PALS) Oxford Health NHS Foundation Trust
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Review titled Prompt, helpful, effective
Rated 5 stars out of 5
by Anthony Boyd - Posted on 03 June 2024
Specific experience !Arrived 2.30pm. Friendly helpful attitude at Minor Injuries Reception. Short wait. Wound expertly dressed. Thank you !
Visited Day treatment services on May 2024
Review titled Townlands Memorial Hospital - Oxford Health NHS Foundation Trust
Replied on 04 June 2024
Dear Anthony, Hello and thank you for your positive feedback to your recent visit the MIU. We are pleased that the visit went well and we hope that your wound is making a good recovery. Patient Advice & Liaison Service (PALS) Oxford Health NHS Foundation Trust
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Review titled In and Out in 1 Hour- Xray for Sprained Ankle
Rated 5 stars out of 5
by Philip T - Posted on 16 April 2024
Fantastic experience today. Free parking, probably not enough spaces. Turned up at 9am, filled in a form. Saw a nice lady. Checked my foot, x-ray organised, back in after 5 mins, they explained the issue and what I needed to do to recover. Left the car park at 10am. The NHS at it best!
Visited Urgent care centre on April 2024
Review titled Townlands Memorial Hospital - Oxford Health NHS Foundation Trust
Replied on 16 April 2024
Dear Philip Thank you for your feedback, it’s always nice to hear of people’s positive experience when accessing services. Please be reassured I will share your feedback with the relevant managers of the Unit to enable them to share your feedback team wide. If you would like to discuss your experience in more detail, please do call PALS (Patient Advice & Liaison Service) on 0800 328 7971. Thank you once again for your feedback With best wishes Georgia Eccles PALS Officer
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Review titled So impressed
Rated 5 stars out of 5
by Anonymous - Posted on 06 February 2024
I had reason to attend the minor injuries unit at Townlands this week with ankle damage. I was so impressed at the friendly, efficient way I was triaged, x-rayed, diagnosed and treated. All in less than 90 minutes! I would definitely recommend anyone eligible to use this service.
Visited Urgent care centre on January 2024
Review titled Townlands Memorial Hospital - Oxford Health NHS Foundation Trust
Replied on 09 February 2024
Hello, Thank you so much for taking the time to leave feedback around the care and treatment you received from Townlands MIU, it is really lovely to read such a positive experience. Please be reassured I will share your feedback with the relevant managers of the Unit, to enable them to share your feedback team wide. If you would like to discuss your experience in more detail, please do call PALS (Patient Advice & Liaison Service) on 0800 328 7971. Thank you once again for your feedback. With best wishes Laura Lewis-Robinson PALS Service Lead
Information supplied by Oxford Health NHS Foundation Trust