Townlands Memorial Hospital - Oxford Health NHS Foundation Trust
York Road, Henley-on-Thames, Oxfordshire, RG9 2DRContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Townlands Memorial Hospital - Oxford Health NHS Foundation Trust .
Reviews
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Review titled NHS at its best
Rated 5 stars out of 5
by Mike Staples - Posted on 11 October 2023
I recently attended the minor injuries unit and was very impressed by the efficiency, competence and welcoming attitude of the staff I encountered. This is my third visit in two years and have had the same experience each time. This is the NHS at its best - short waiting time, efficient friendly service, being treated with compassion and respect, limited paperwork and not having to justify medical status or be presented with a bill. It’s a great asset to the community. It is a pity that we don't have such a facility in Watlington any more where older, less mobile residents could easily go without having to rely on taxis or volunteer drivers.
Visited Day treatment services on October 2023
Review titled Townlands Memorial Hospital - Oxford Health NHS Foundation Trust
Replied on 12 October 2023
Dear Mr Staples, Thank you so much for taking the time to leave feedback around the care and treatment you received from Townlands Memorial Hospital, it is really lovely to read when our patients have a positive experience when using our service. Please be assured I will share your feedback with the relevant managers of the Unit to enable them to share your feedback team wide. If you would like to discuss your experience in more detail, please do call PALS (Patient Advice & Liaison Service) on 0800 328 7971. Thank you once again for your feedback. Laura Lewis-Robinson PALS Service Lead
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Review titled Thumbs up for the Minor Injuries Unit
Rated 5 stars out of 5
by Sean Fleming - Posted on 16 July 2023
Everyone takes the time to write and complain or to give negative feedback. I just wanted to say thank you to the people working at the Minor Injuries Unit this Sunday (16 July). Really friendly and super helpful. Also, I was seen well within the displayed waiting time, which is always hugely appreciated.
Visited Urgent care centre on July 2023
Review titled Townlands Memorial Hospital - Oxford Health NHS Foundation Trust
Replied on 18 July 2023
Dear Sean Thank you for your feedback, it’s always nice to hear of people’s positive experience when accessing services. Please be reassured I will share your feedback with the relevant managers of the Unit to enable them to share your feedback team wide. If you would like to discuss your experience in more detail, please do call PALS (Patient Advice & Liaison Service) on 0800 328 7971. Thank you once again for your feedback With best wishes Georgia Eccles PALS Officer
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Review titled Amazing Service from everyone.
Rated 5 stars out of 5
by Caroline - Posted on 03 June 2023
Entered the A& E on a Saturday morning with chest pains & was seen immediately thanks to the receptionist. I was then checked over throughly with ECG etc by 2 lovely nurses & also lucky enough to be seen by my doctor & given pain meds before being transferred to RBH Outstanding service and care from everyone who was there and I extend my heartfelt thanks to all.....
Visited Urgent care centre on June 2023
Review titled Townlands Memorial Hospital - Oxford Health NHS Foundation Trust
Replied on 07 June 2023
Hello and thank you very much for taking the time to post your kind feedback about your recent visit. It is really lovely to hear that you had such a positive experience and that you felt that you received great care. We have passed your feedback on to the Clinical Service Lead, and they will share with the team, which they will really appreciate. We do hope that you are now making a good recovery. Once again, many thanks and all the best for now, Patient Advice & Liaison Service (PALS) Oxford Health NHS Foundation Trust email: pals@oxfordhealth.nhs.uk freephone 0800 328 7971
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Review titled Brilliant service
Rated 5 stars out of 5
by Mrs Isabel Smith - Posted on 07 June 2023
I went to the x-ray dept on Mondsy 6th June. I want to compliment all staff I came into contact with from Reception through to have my x-ray. So kind helpful and really friendly staff. I certainly will come back again. Thank you all so much.
Visited Day treatment services on June 2023
Review titled Townlands Memorial Hospital - Oxford Health NHS Foundation Trust
Replied on 09 June 2023
Dear Mrs Smith, Thank you very much for your kind feedback about your recent visit to Townlands Hospital. The X Ray Department is run by Royal Berkshire Hospital NHS Trust and we have passed on your feedback to them, which I am sure that they will appreciate. https://www.royalberkshire.nhs.uk kind regards Jackie, PALS Officer Patient Advice & Liaison Service (PALS) Oxford Health NHS Foundation Trust
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Review titled Awful service
Rated 2 stars out of 5
by Anonymous - Posted on 25 May 2023
Rude receptionists and awful waiting times! I have waited over an hour and a half to be seen! If you’re running late please call your patients in advance!
Visited Don't know on May 2023
Review titled Townlands Memorial Hospital - Oxford Health NHS Foundation Trust
Replied on 30 May 2023
Hello, I am sorry to hear that you had a 90 minute wait for your appointment at Townlands Hospital. If you would like us to pass your feedback on to the service that you attended your appointment at, if you are please able to confirm which service that you were waiting to be seen by as there are services provided by different NHS Trusts by Townlands. Audiology, Surgery, Cardiology, Midwifery, Dermatology, Elderly Care, Gastroenterology, Gynaecology, Paediatrics, Pain Management, Ophthalmology and Orthoptics, Radiology, Trauma and Orthopaedics, and Urology. https://www.royalberkshire.nhs.uk/our-locations/townlands-memorial-hospital/ Minor Injury Unit (MIU) https://www.oxfordhealth.nhs.uk/service_description/minor-injuries-units/ Kind regards Jackie, Patient Advice & Liaison Service (PALS) Oxford Health NHS Foundation Trust
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Review titled Highly efficient Minor Injuries Service
Rated 5 stars out of 5
by Colin Love - Posted on 25 May 2023
We visited the Minor Injury Unit as I had a fall following discharge from hospital, and was in a lot of pain in my back and ribs. The reception team were so helpful when we called in advance, and once we arrived, were friendly and supportive. We were seen by a paramedic within 10 minutes of arriving and he did a very thorough and informative check up - we left feeling reassured and with valuable pain management advice - all in less than an hour. Thank you so much Townlands - Henley is so lucky to have this resource on their doorstep!
Visited Urgent care centre on May 2023
Review titled Townlands Memorial Hospital - Oxford Health NHS Foundation Trust
Replied on 31 May 2023
Dear Colin, Thank you so much for taking the time to leave feedback around the care and treatment you received from Townlands Memorial Hospital, it is really lovely to read that you received such great service and had a really positive experience. Please be assured I will share your feedback with the relevant managers of the Unit to enable them to share your feedback team wide. If you would like to discuss your experience in more detail, please do call PALS (Patient Advice & Liaison Service) on 0800 328 7971. Thank you once again for your feedback. With best wishes, Laura Lewis-Robinson PALS Service Lead
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Review titled Great Service
Rated 5 stars out of 5
by Andrew Austin - Posted on 28 May 2023
Appointment was on time and carried out quickly, routine blood test, Appointment offered on a Saturday as an alternative to in the week at my surgery, much appreciated.
Visited Day treatment services on May 2023
Review titled Townlands Memorial Hospital - Oxford Health NHS Foundation Trust
Replied on 30 May 2023
Hello, thank you very much for taking time to share your kind feedback about your recent appointment. If you would like us to pass your feedback on to the service that you attended your appointment at, if you are please able to confirm which service that you were waiting to be seen by as there are services provided by different NHS Trusts by Townlands. Audiology, Surgery, Cardiology, Midwifery, Dermatology, Elderly Care, Gastroenterology, Gynaecology, Paediatrics, Pain Management, Ophthalmology and Orthoptics, Radiology, Trauma and Orthopaedics, and Urology. https://www.royalberkshire.nhs.uk/our-locations/townlands-memorial-hospital/ Minor Injury Unit (MIU) https://www.oxfordhealth.nhs.uk/service_description/minor-injuries-units/ Kind regards Jackie, Patient Advice & Liaison Service (PALS) Oxford Health NHS Foundation Trust
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Review titled Rubbish treatment from reception team
Rated 1 star out of 5
by Anonymous - Posted on 16 April 2023
Rude and unsupportive . We been sent away due to catchment area , you are given the feel of inadequacy “we only work with Oxfordshire..” while the N in nhs stands for national. You might think that they are there to offer help to the public but apparently to only select few .
Visited Don't know on April 2023
Review titled Townlands Memorial Hospital - Oxford Health NHS Foundation Trust
Replied on 18 April 2023
I am so sorry to read that you feel dissatisfied with the experience you had on your recent visit to the hospital, and that you felt the staff were very unsupportive We do really want to hear about all experiences of our Trust, both good and bad so that we can address any concerns and improve our services. We would welcome you contacting our PALS team (Patient Advice & Liaison Service) so we can look into your concerns either via email- PALS@oxfordhealth.nhs.uk or on our Freephone number- 0800 328 7971. With best wishes Georgia Eccles PALS Officer
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Review titled Very efficient
Rated 5 stars out of 5
by Andrew Austin - Posted on 28 May 2023
On calling NHS about my problem late on Saturday I was directed to Townlands which promptly administered the necessary antibiotics, very thankful for this professional service.
Visited Urgent care centre on March 2023
Review titled Townlands Memorial Hospital - Oxford Health NHS Foundation Trust
Replied on 30 May 2023
Dear Andrew Thank you so much for taking the time to leave feedback around the care and treatment you received from Townlands. It is really lovely to read that you were seen quickly and given the care that you needed. Please be reassured I will share your feedback with the relevant managers of the Unit to enable them to share your feedback team wide. If you would like to discuss your experience in more detail, please do call PALS (Patient Advice & Liaison Service) on 0800 328 7971. Thank you once again for your feedback With best wishes Georgia Eccles PALS Officer
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Review titled Excellent care
Rated 5 stars out of 5
by Nigel - Posted on 16 March 2023
It's never nice having to go to the hospital but just a big thank you and show of appreciation for a great group of people providing excellent care.
Visited Urgent care centre on March 2023
Review titled Townlands Memorial Hospital - Oxford Health NHS Foundation Trust
Replied on 20 March 2023
Dear Nigel, Thank you for taking time to post such a kind comment. I will ensure that the team at Townlands get to see your lovely feedback. I hope that you are all well now. All the best, Kind regards Jackie Patient Advice & Liaison Service (PALS)
Information supplied by Oxford Health NHS Foundation Trust