Torbay Hospital
Lowes Bridge, Torquay, Devon, TQ2 7AAContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Caring treatment
Rated 5 stars out of 5
by Ann - Posted on 24 April 2023
I have recently had a lump investigated and the staff at the centre were really kind and caring and made me feel at ease at the initial check and the follow up mammogram and ultrasound scan. Thankfully what I have is a cyst so that was a relief.
Visited Breast cancer services on April 2023
Review titled Torbay Hospital
Replied on 14 July 2023
Dear Ann, Apologies for the delayed response. I am so glad to hear you received such a high level of care at such a worrying time. Thank you for taking the time to share your positive experience and for your kind words. Best wishes.
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Review titled Outstanding Care
Rated 5 stars out of 5
by Tracy Wells - Posted on 16 May 2023
I can not thank the hospital enough for their care and support when my husband was admitted. The kindness and empathy shown to me and my husband by all nurses and doctors was humbling. All staff involved in my husbands care, paramedics, auxiliary nurses, porters, nurses, sisters, doctors, consultants, surgeons treated my husband with care, dignity and respect every step of the way. Their hard work, motivation, and shear grit and determination was admirable. Unfortunately, it wasn't a happy ending, but the communication, professionalism and commitment was second to none.
Visited Intensive Care on April 2023
Review titled Torbay Hospital
Replied on 14 July 2023
Dear Tracy Wells, Apologies for the delayed response and please accept our sincere condolences on the loss of your husband. Thank you for taking the time to express your thanks at what must be a distressing time for you. I am so pleased that you felt you and your husband were provided with such an excellent level of care. Take care.
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Review titled Procedure was totally painless thanks to excellent technique.
by eaterpk68 - Posted on 20 March 2023
I had a punch biopsy performed on my nose at John Parkes Unit. I was very anxious about the procedure having had it done before (in another hospital) as the anaesthetic injection was painful. The doctor & nurse were both so kind & reassuring & the procedure was totally painless thanks to excellent technique. I was so relieved & will feel much more confident if further treatment is needed.
Visited March 2023
Provided by Care opinion
Review titled Torbay Hospital
Replied on 27 March 2023
Dear eaterpk68, Thank you so much for your review detailing your experience at the John Parkes Unit. I am so pleased that you felt we provided you with such an excellent level of care which is, of course, what we aim to provide for all our patients. Best wishes.
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Review titled Care for my father
Rated 5 stars out of 5
by Mark Rumbelow - Posted on 03 April 2023
Comments:Just a very big thank you for the way my father (now sadly deceased) was treated when he was taken to A and E on Thursday 31st March. The staff were extremely courteous and professional in what was a very busy and demanding shift. End of life is always difficult but was handled with the care it deserves. Many thanks again to all the staff involved. Regards Mark Rumbelow and family
Visited Accident and emergency services on March 2023
Review titled Torbay Hospital
Replied on 06 April 2023
Dear Mark, Thank you for taking the time to share your kind words about the quality of care your family received during this extremely sad time for you all. Please accept our sincere condolences for the sad loss of your father. Take care.
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Review titled Communication
Rated 4 stars out of 5
by richard drewett - Posted on 24 March 2023
Cannot fault the Nursing staff, However in terms of communication concerning relative in hospital extremely poor, including being unable to get through to the ward on numerous occasions when attempting to phone no one answers . In essence I really don’t know what is happening with my relative care particularly as I do not live nearby.
Visited Stroke on March 2023
Review titled Torbay Hospital
Replied on 27 March 2023
Dear Richard Drewett, Thank you for your compliment re the nursing staff. I am sorry to hear you are experiencing problems contacting the ward. I would advise you to keep trying to contact the ward direct. However, if you are still having difficulty please email PALS - tsdft.feedback@nhs.net and we can try to email the ward requesting they contact you direct (with the patient's permission). Kind regards.
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Review titled Swift and professional treatment
Rated 5 stars out of 5
by June Palmer - Posted on 07 March 2023
Attended breast clinic on 2 week referral following concerns about pain in my breast. I was seen by a consultant, had a mammogram and an ultrasound all within an hour. I was treated with care and professional behaviour throughout and given feedback at each stage. Fortunately nothing was found and I left feeling very relieved but also very grateful for such a speedy and efficient service. We are very fortunate to have such an effective provision. Thank you.
Visited Breast cancer services on March 2023
Review titled Torbay Hospital
Replied on 17 March 2023
Dear June Palmer, Thank you for taking the time to provide feedback about Torbay Hospital. We are delighted to hear about the excellent care and treatment you received in the Breast Care Clinic. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. Best wishes.
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Review titled Excellent care
Rated 5 stars out of 5
by Muriel Macdonald - Posted on 11 September 2023
Had a knee replacement, from Consultant through all departments thereafter, excellent care, kind and helpful. Good to report a positive experience from beginning to discharge.
Visited Orthopaedics on March 2023
Review titled Torbay Hospital
Replied on 12 September 2023
Dear Muriel Macdonald, Thank you for taking the time to send your feedback relating your recent experience when attending Torbay Hospital. I am very sorry to learn you had to undergo surgery, I am pleased that the attention you received from all staff was excellent and that they were kind and helpful. Best wishes.
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Review titled Lack of duty of care
by inspirenh89 - Posted on 22 February 2023
My stepmother who is over 100 and lives at home by herself fell and was taken after an 8 hour wait to Torbay hospital in severe hip pain. No hip fracture was identified and despite her remaining in severe pain she was discharged home later the same day with a zimmer frame with no package of care at all. In fact she had to take her own taxi home, costing her £50, which for a very old lady is expensive. No-one has assessed her from the Dartmouth medical practice and there is no follow up and it concerns me she will fall again as she has failing eyesight. I took the 500 mile round trip at the weekend and took her to the optician to have her eyes checked. It appears she may have had a TIA causing her to lose balance, but the hospital were disinterested in her eyesight, and just sent her home, in a taxi with no care package which to me shows a complete lack of duty of care. I feel someone medical should assess her properly and arrange an OT assessment at the very least and help her financially to obtain care help in the home. How do we organise this for her? Is this through her GP surgery?
Visited February 2023
Provided by Care opinion
Review titled Torbay Hospital
Replied on 22 February 2023
Dear Relative I am very sorry to hear you have concerns about the care and treatment recently afforded to your elderly step-mother. If you would like to discuss any of the concerns that relate to Torbay Hospital, please do contact us via 01803 655838 or by email, tsdft.feedback@nhs.net. so we can obtain the details and look into these. With regard to gaining further assessment for your step-mother, I am not clinically trained but I would advise that you contact your step-mother's GP in the first instance, who will be able to signpost you to the appropriate services to provide further treatment/ advice as required. Kind Regards Patient Advice and Liaison Service (PALS) Torbay and South Devon NHS Foundation Trust (Torbay Hospital)
Provided by Care opinion
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Review titled Receptionist Angel
Rated 5 stars out of 5
by Anonymous - Posted on 19 February 2023
Receptionist, K was so helpful and attentive in my hour of need. She organised a pharmacist to attend and dispense prescribed drugs for my dying mum in law when I had searched fruitlessly out of hours. No pharmacists are open on a Sunday evening in Devon! So thank you K for your kind assistance!
Visited Don't know on February 2023
Review titled Torbay Hospital
Replied on 24 February 2023
Dear Anonymous, Thank you for taking the time to provide this positive feedback at a very distressing time for you and your family. Best wishes.
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Review titled Compassionate and caring.
Rated 5 stars out of 5
by Sally - Posted on 01 March 2023
My husband was eventually referred to the palliative care team. At this stage, he was unable to make decisions for himself. I expressed my wishes and fears. I was listened to carefully and my suggestion to change morphine to another form of pain relief was immediately implemented. My husband has an extreme reaction to morphine. It makes him delusional. The team didn't patronise me and they were very honest about his chances of survival. At the same time, they didn't dismiss my (unrealistic) belief that he would live. I had already been made aware that the staff would not resuscitate him if he had another heart attack. The reasons for this were clearly explained to me. As a result, I understood that it would not be in his best interests to do this even though I desperately wanted him to live. My husband had always said that he trusted me to make the "right decision" if these circumstances ever arose. I believe, with the help of the staff, I was able to do what he had entrusted me with. My thanks to the palliative team for their care, support and for ensuring my husband's last hours were as comfortable and dignified as possible. I would also like to thank them for giving me the time I needed to discuss his condition and its management.
Visited Palliative care on February 2023
Review titled Torbay Hospital
Replied on 27 March 2023
Dear Sally, Again, please accept our deepest sympathies for the loss of your husband (review dated 28 February 23). I am so glad you felt listened to and the team acted on your suggestion. It is lovely to hear that you were supported by the team during this extremely difficult and sad time for you. Thank you for taking the time to email us with your kind words of appreciation which will be much valued by our staff. Best wishes.
Information supplied by Torbay and South Devon NHS Foundation Trust