Torbay Hospital
Lowes Bridge, Torquay, Devon, TQ2 7AAContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Outstanding Care
Rated 5 stars out of 5
by Barry Hingston - Posted on 17 July 2023
Twice inside a fortnight I have needed to go into Torbay Hospital. I have had to interact with over 40 members of the hospital team. Paramedics, a+E wards Allerton & a+e4 surgical, Gastro, urology, oncology, diabetes, palliative, porters, CT operators and not forgetting cleaners and catering staff. It’s been a very traumatic time for me & my family. Initially having a ruptured stomach ulcer to the CT finding multiple terminal cancers. All of which were totally unknown to me. The care , consideration and treatment I have been given is truly outstanding. Even more so when I have had time to watch the Hospital staff deal with members of the public whilst trying to do their jobs. At every stage I have felt in good hands. I don’t believe I was simply fortunate to of had the right people at the right time. I needed to many over an extended period of time for it to simply be good luck. It shows the level of training, commitment and exceptional people involved with the Hospital is outstanding. Whilst my body needed treatments & tests. It was never forgotten that I was a person. The impact of a terminal diagnosis is devastating however the way in which that prognosis is delivered is so important and for me it was both caring and professionally done. Particularly the consideration for my wife. Then also my extended family. Undergoing numerous tests, transfusions and a biopsy over a 10 day period. Then being taught how to deal with my equally newly diagnosed type 1 diabetes due to pancreatic cancer. Could have been completely over whelming yet the compassion and time given to me was exemplary. At every stage every interaction with a member of the hospital team was truly amazing. It was obvious to me all departments were interacting and overlapping for my treatment. Having time when you are recuperating to observe not just my own care but others. Also how staff go about their daily duties it was astonishing to me just how absolutely every member of staff was so professional. What took it to another level was the manner in which they all went about it. I’m sure it’s trained for them to try to be bright and cheerful around patient's to create a pleasant atmosphere for healing. However it’s wonderful as patient to have a cleaner be cheerful and say something positive. Simply interact. The catering staff understanding their role as one of great importance. Smiling making jokes as they take your orders, deliver your food & clear up. Simply taking the time to interact. I was blown away by the food because you hear so many people knocking hospital food. I understand the criteria around food in hospitals and it’s logistics. Taking this into consideration what I received surpassed my expectations. Especially a simple cup of tea and a few biscuits at 02:30 am. In summary my experience of Torbay Hospital has been one of one of outstanding care. I’m truly appreciative of the way I was treated. At this level our NHS is in great hands Thank you Barry Hingston
Visited Critical care on July 2023
Review titled Torbay Hospital
Replied on 19 July 2023
Dear Barry Hingston, . Thank you for finding the time to share your positive experiences you have received from the Trust. It is really heart-warming to hear how you felt about the care you received and your kind words are very much appreciated. Best wishes to you and your family.
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Review titled First class staff first class care
Rated 5 stars out of 5
by Anonymous - Posted on 11 July 2023
Guided injections via XRay staff were first class very pleasant & reassuring I was looked after really well thank you all so much.
Visited Rheumatology on July 2023
Review titled Torbay Hospital
Replied on 12 July 2023
Dear Patient, How lovely to hear your appointment went well and you feel your experience was first class. Thank you so much for taking the time to write this review. Kind regards.
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Review titled very good, effective, thorough and kind care - cornea clinic
Rated 5 stars out of 5
by Dave Bateman - Posted on 15 July 2023
In Feb '23, I had a serious flare up in my L cornea - herpes infection. My eyesight was greatly compromised as my R eye has macular degeneration so the L eye is my 'good' eye. I was given the very best of care from all of the many doctors that I saw - on one occasion staying late into a Friday evening to locate medication for me in the community as the hospital pharmacy had closed. I have now regained a very good proportion of my eyesight. So much thanks and appreciation are due to the Consultant and their team.
Visited Ophthalmology on July 2023
Review titled Torbay Hospital
Replied on 18 July 2023
Dear Dave Bateman, I am so sorry to hear your eyesight was greatly compromised, this must have been a very worrying time for you. It is wonderful to learn that you received such a high level of care - which, of course, is what we aim to provide to all our patients. Thank you kindly for taking the time to give us your positive feedback. Best wishes.
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Review titled Seizure
Rated 5 stars out of 5
by Jeremy Windows - Posted on 25 July 2023
I had a seizure on holiday in Dartmouth. The hotel porter phoned for an ambulance which arrived within half an hour. I was treated in the ambulance while going to hospital. The crew gave a full report to the doctor and later myGP. I was given a brain and chest scan and found to have a chest infection which was treated with antibiotics. When all complete I was picked up by my son and returned home to Bristol. I cannot express enough praise on the doctors nurses and ambulance crew. I am now home feeling better waiting to go to my GP for a follow up. Well done!!
Visited Accident and emergency services on July 2023
Review titled Torbay Hospital
Replied on 26 July 2023
Dear Jeremy Windows, I am sorry to hear you became unwell whilst on holiday. I am so pleased that you feel we have provided you with such a high level of care - which, of course, is what we aim to provide to all our patients. Thank you so much for sharing your positive experience and great that you are feeling better. Best wishes.
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Review titled MRI scan with support
Rated 5 stars out of 5
by Anonymous - Posted on 18 July 2023
i went into torbay hospital to have a mri scan on my ear. i suffer from anxiety and i'm only a teenager so this caused a bit of panic for me. the team there, despite me being the last patient of the day, where super patient and talked everything through with me. the support that i received from them was amazing. thank you
Visited Ear, Nose & Throat on July 2023
Review titled Torbay Hospital
Replied on 19 July 2023
Dear Patient, Thank you so much for sharing your positive experience. Well done you for dealing with your anxiety that day and managing to attend. I am so glad that you felt you were looked after and listened to. I hope your ear starts to feel better soon. Best wishes.
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Review titled Well managed but over staffed
Rated 4 stars out of 5
by Alison - Posted on 15 July 2023
Overall good experience-staff friendly and polite -but what I did notice was how many staff there was . Must have been a quiet day for them as half did not seem to be doing much at all other than taking breaks and having a chat .This time could have been spent giving out more information to the patients who were there -as even though the process works you don’t get told anything -so you are just sat wondering what’s going on with your case . Ie where you are in the queue -what’s going to happen -when you are taken somewhere it’s good to know why . Definitely room for communication improvement.
Visited Accident and emergency services on July 2023
Review titled Torbay Hospital
Replied on 18 July 2023
Dear Alison, Thank you kindly for taking the time to give us your feedback. It is good to hear the staff were friendly and polite. Patient experiences and input are very important to us, we consider and value all experiences as this is how we can improve our services if needed. With kind regards.
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Review titled Day surgery unit
Rated 5 stars out of 5
by Steve Robertson - Posted on 12 June 2023
Absolutely amazing, everyone from Consultant Surgeon, Anaesthetist, all nurses and staff, made me feel welcomed and reassured from the second I arrived. Operation went very well, Anaesthetist and Surgeon superb, they explained everything about the procedure and put me at ease. Well done all in the Day Sugery Unit !
Visited Don't know on June 2023
Review titled Torbay Hospital
Replied on 14 July 2023
Dear Steve Robertson, Thank you so much for your letter detailing your experiences of Torbay Hospital. I am so pleased that you felt we provided you with such an excellent level of care which is, of course, what we aim to provide for all our patients. Your kind words of appreciation will be much valued by our staff. Best wishes.
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Review titled Excellent Day Surgery Dept
Rated 5 stars out of 5
by Jan & Perce (Milan) Prlina - Posted on 09 June 2023
Thank-you to each and every member of staff who looked after my partner when he came in for surgery today. Everybody was absolutely wonderful, so patient and so kind and caring to both my partner and myself (even when we became tetchy because we were so tired.) We are extremely lucky to have you. You are worth every penny you earn - and much, much more! 💞
Visited Don't know on June 2023
Review titled Torbay Hospital
Replied on 14 July 2023
Dear Jan & Perce, Thank you so much for taking the time to share your positive experience and for your kind words about the staff which are very much appreciated. I am so pleased that you felt we provided you with such an excellent level of care which is, of course, what we aim to provide for all our patients. Best wishes.
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Review titled Lovely guy in CDU and amazing doctor in A&E
Rated 5 stars out of 5
by Suzy - Posted on 27 June 2023
my pregnant partner received the best care possible after coming into accident and emergency due to being breathless, the quick kind care and excellent medical attention she was given meant that they found a diagnosis promptly. I cannot express how happy and greatful I am for the a&e doctor and the cdu rn. Thank you
Visited Accident and emergency services on June 2023
Review titled Torbay Hospital
Replied on 14 July 2023
Dear Suzy, Thank you for taking the time to submit your feedback on yours and your partner's recent experience. Though I was sorry to learn that your partner was breathless, I was pleased to learn that they received such kind and professional service from the Emergency Department Team. Thank you again and wishing you both all the best.
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Review titled Brilliant experience.
Rated 5 stars out of 5
by Anonymous - Posted on 20 June 2023
Have had two operations for skin cancer performed at Torbay. The surgeon I had both times was very understanding and tolerant of my fear. He could not have been better if I was in a private London hospital. I have now seen him for operations and check ups about eight times and I actually look forward to seeing him. I’ve had a couple of minor negative experiences previously but not with this problem. The anaesthetist this year was marvellous. He even showed me two masks he wanted to give me oxygen with. I hate masks but was persuaded to use one and it was fine. The anaesthetic room was so friendly, the nurses in the recovery ward, and mine in particular, were charming. If you even coughed someone was there in seconds. I cannot thank the team highly enough.
Visited Oral and Maxillofacial Surgery on June 2023
Review titled Torbay Hospital
Replied on 14 July 2023
Dear Patient, Thank you for taking the time for writing this positive review. I am so glad you felt looked after and listened to, especially with the oxygen mask. Your kind words of appreciation are very much valued. Thank you again. Best wishes.
Information supplied by Torbay and South Devon NHS Foundation Trust