Torbay Hospital
Lowes Bridge, Torquay, Devon, TQ2 7AAContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Exceptional service
Rated 5 stars out of 5
by Anonymous - Posted on 08 February 2024
I had reason to be concerned about a change in my breast and on Friday the 26th January, I called my GP, I saw him that afternoon and before I had even reached home, I was sent an appointment for the Breast Clinic for Tuesday 30th January at 9.30am. By 11.00am on the 30th, I had an examination, a mammogram, a scan and a meeting with the consultant, and the result. I am pleased to say I was given the all clear, but the swiftness of the service and examination was absolutely second to none. Well done to the whole team; you are definitely doing something right!!
Visited Breast cancer services on January 2024
Review titled Torbay Hospital
Replied on 22 May 2024
Dear Anonymous, Thank you so much for taking the time to share your positive feedback - apologies for the delayed response. Really great to hear that everything went so smoothly and speedily in terms of your care and treatment. Once again, thank you for taking the time to email us and your kind words of appreciation will be much valued by our staff. Best wishes.
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Review titled Excellent staff soo kind & reassuring.
Rated 4 stars out of 5
by Janette Coad - Posted on 02 February 2024
I was very nervous having MRI brain scan. However both the male radiographer and the female aid were so reassuring & kind it made me feel better. Thank you so much.
Visited Diagnostic Imaging on January 2024
Review titled Torbay Hospital
Replied on 22 May 2024
Dear Janette Coad, Thank you for taking the time to share your positive feedback, it really does mean a lot to our staff - apologies for the delayed response. I am so pleased that you felt we provided you with such an excellent level of care which is, of course, what we aim to provide for all our patients. Best wishes.
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Review titled Prompt and excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 14 December 2023
Despite the trauma of requiring an emergency admission to the cardiology unit, the care, kindness, expertise and professionalism show by all the staff we encountered at Torbay Hospital was exemplary. This together with the speed and efficiency of the team to deliver the treatment required was tremendous. Well done !
Visited Cardiology on December 2023
Review titled Torbay Hospital
Replied on 12 March 2024
Dear Service User, I am sorry to hear about the trauma you have been through but great to hear about the high level of care you have received. Thank you so much for taking the time to share such wonderful feedback. I hope you are recovering well. Best wishes.
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Review titled Professional, person-centred treatment and care
Rated 5 stars out of 5
by Andy - Posted on 19 December 2023
I attended the ED when it was very busy, waiting room was pretty full. Despite this all staff were polite, friendly and professional, from the receptionist onwards. I have never received better treatment, and I've been in many hospitals as a patient, as well as previously working in the NHS in a clinical capacity for 21 years. For the 2 days I was in hospital everyone who dealt with me was warm, approachable, and despite being very busy they listened to me properly, explained their investigations ad thought processes, discussed investigations and treatment options with me, and reassured me. I have been in hospitals where the care, including my own treatment, organisation & communication was significantly worse. Communication and teamwork in this hospital appeared to be excellent. This is an indication the hospital in general has an excellent & healthy culture, with good effective leadership at all levels, and outstanding members of staff. In today's NHS, with the pressures the health service faces, and the burden placed upon all members of staff, this is no small feat. I was humbled and impressed by the care and kindness shown me, and I'm very grateful.
Visited Accident and emergency services on December 2023
Review titled Torbay Hospital
Replied on 22 May 2024
Dear Andy, Thank you kindly for taking the time to give us your feedback, apologies for the delayed response. Patient experiences and input are very important to us, we consider and value all experiences as this is how we can improve our services if needed. It is also wonderful to know that performance and quality of care is still number one. Your kind words are very much appreciated. Best wishes.
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Review titled Lovely caring team
Rated 5 stars out of 5
by Lynne Sanders - Posted on 19 December 2023
Seen this morning by the Breast Care team at Torbay Hospital following referral by my GP. Wonderful team - caring and kind . Explained all the tests and examinations fully and were so reassuring. Thanks to all the team.
Visited Breast cancer services on December 2023
Review titled Torbay Hospital
Replied on 22 May 2024
Dear Lynne Sanders, Thank you for your kind comments - apologies for the delayed response. I am so pleased that you felt we provided you with such an excellent level of care which is, of course, what we aim to provide for all our patients. Thank you for taking the time to share your positive experience, it really does mean a lot to our staff. Best wishes.
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Review titled Worst experience
Rated 1 star out of 5
by TJL - Posted on 21 December 2023
I went in with chest pains and had blood taken, blood pressure measured and an ECG done. I went into the hospital at 7pm and on the board it said average time to be attended to was 1 hour 25 minutes. 6 hours later I realised maybe I wasn't a priority and thus decided not to leave and maybe I might seen to next time when I get a heart attack.
Visited Accident and emergency services on December 2023
Review titled Torbay Hospital
Replied on 22 May 2024
Dear TJL, Thank you for taking the time to provide feedback about the Torbay and South Devon NHS Foundation Trust (the Trust)– apologies for the delayed response. We are really sorry to hear that your experience with our Emergency Department was not a positive one, in particular the issues with the delays you experienced. We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 01803 655838, or by email tsdft-feedback@nhs.net
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Review titled Excellent treatment.
Rated 5 stars out of 5
by Patricia Mountford - Posted on 07 March 2024
From diagnosis, throughout treatment from ENT and Oncology, excellent service by everyone involved, always positive and upbeat. Also a mention for reception staff, volunteers etc…….very helpful.
Visited Ear, Nose & Throat on December 2023
Review titled Torbay Hospital
Replied on 23 May 2024
Dear Patricia Mountford, Thank you for taking the time to share your experience when attending Torbay Hospital. I am pleased that you found the staff positive, upbeat and helpful and that overall your experience was good. Our staff are dedicated, and it is always appreciated when that is recognised. Best wishes.
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Review titled Excellent, 10-star.
Rated 5 stars out of 5
by gulliver - Posted on 21 December 2023
I don't have the words to express a) my personal gratitude, and b) the quality of service I've received. The people are lovely, truly so - yes of course they're professional and do difficult work properly; moreover they're polite, friendly and human-in-good-way. They thoroughly deserve our respect and affection. I was particularly impressed by one member of staff, whom I'm not permitted to name because of review guidelines (my original review was rejected because I had named the person). To y'all, a huge thank-you from me to you.
Visited Cardiology on December 2023
Review titled Torbay Hospital
Replied on 22 May 2024
Dear Gulliver, Thank you so much for your email detailing your experiences of Torbay Hospital, apologies for the delayed response. I am so pleased that you felt we provided you with such an excellent level of care which is, of course, what we aim to provide for all our patients. Thank you for taking the time to email. Best wishes.
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Review titled 5 star treatment
Rated 5 stars out of 5
by Josephine Lelai - Posted on 11 December 2023
Attended yesterday with a family member, the atmosphere was calm,warm and friendly,every member of staff treated us with respect and reassurance.Each step of the examination and results was done swiftly.We were given tea and biscuits and smiles by the marvellous staff.Thank you from the bottom of our heart we were able to take the patient home.
Visited Accident and emergency services on December 2023
Review titled Torbay Hospital
Replied on 11 March 2024
Dear Josephine Lelai, Thank you kindly for taking the time to give us your feedback. Patient experiences and input are very important to us, we consider and value all experiences as this is how we can improve our services if needed. It is also wonderful to know that performance and quality of care is still number one. Your kind words are very much appreciated. Best wishes.
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Review titled Great treatment by Breast-Care
Rated 5 stars out of 5
by Charles Sturman - Posted on 03 January 2024
Referred to Breast-Care by my GP after discovery of a worrying lump. Received a telephone call within 48hrs and attended an appointment at the hospital the following week. Staff seen were very friendly, clear in their explanations, professional and reassuring. My examination revealed nothing sinister and was backed up by an ultrasound scan within the week to confirm the verbal diagnosis. Brilliant service!
Visited Breast cancer services on December 2023
Review titled Torbay Hospital
Replied on 22 May 2024
Dear Charles Sturman, Thank you so much for taking the time to give us your feedback - apologies for the delayed response. Really great to hear that everything went so smoothly and speedily in terms of your care and treatment within the Breast Care Unit. Best wishes.
Information supplied by Torbay and South Devon NHS Foundation Trust