Torbay Hospital
Lowes Bridge, Torquay, Devon, TQ2 7AAContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Ready to go unit
Rated 1 star out of 5
by Edward Lilly - Posted on 21 September 2024
Thanks to the Ward Manager the only place we’re ready to go is six feet under. Appreciate the six week stay and the medication. Absolute gratitude for the amazing weight loss. Thank you for showing us what medicine in England is all about.
Visited Neurology on September 2024
Torbay Hospital has not yet replied.
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Review titled mri dept excellent service
Rated 5 stars out of 5
by Andy - Posted on 13 August 2024
dear torbay hospital mri team can I extend my thanks again to you and your team for looking after me sunday 11th at 0910. apologies I didn’t get your names. welcoming, professional, dedicated and efficient are just a few sentiments I wish to also convey. thanks again for an amazing service kind regards andy w tq2
Visited Diagnostic Imaging on August 2024
Review titled Torbay Hospital
Replied on 13 August 2024
Dear Andy, Thank you kindly for taking the time to give us your feedback. Patient experiences and input are very important to us, we consider and value all experiences as this is how we can improve our services if needed. It is also wonderful to know that performance and quality of care is still number one. Your kind words are very much appreciated. Best wishes.
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Review titled Thank You!
Rated 5 stars out of 5
by Kyara - Posted on 21 August 2024
I just want to thank the staff members working in A&E and the AMU between the 11th and 13th of August! My partner came in with a very complex history and he was in a really bad way and every member of staff from start to finish was so helpful, so caring and so quick and efficient! They attended to our every need and just did such a fantastic job! We are so grateful and managed to enjoy the rest of our holiday. Thank you again x
Visited Don't know on August 2024
Review titled Torbay Hospital
Replied on 22 August 2024
Dear Kyara, Thank you kindly for taking the time to give us your feedback. Patient experiences and input are very important to us, we consider and value all experiences as this is how we can improve our services if needed. It is also wonderful to know that performance and quality of care is still number one. Your kind words are very much appreciated. Great to hear you managed to enjoy the rest of your holiday. Best wishes to you both.
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Review titled Fracture Clinic Reception poor face to face
Rated 5 stars out of 5
by Bill - Posted on 06 August 2024
Reception closed sign up till 0840 this morning yet appointment for 0830. Lady serving- no “good mornings” or even a hello , no smile. Second time didn’t even look at me just stuck her hand out to get the paperwork. Poor Staff to Patient front desk attitude. It’s not hard to smile and be polite
Visited Orthopaedics on August 2024
Review titled Torbay Hospital
Replied on 06 August 2024
Dear Bill, I am so sorry to hear that you had such a disappointing experience. We take all patient experiences and opinions very seriously and would like the opportunity to discuss your experience with you. If you are happy to talk to us about this, please contact our Patient Advice & Liaison Service (PALS) so they can investigate your situation in more detail. You can contact them by calling 01803 655838 or on our 24-hour freephone number 0800 02 82 037. If you get through to the voicemail service, please leave your contact details and you will receive a call back within three working days. PALS can also be contacted by Text Phone on 01803 654742, or via email to tsdft.feedback@nhs.net (your email will go direct to our PALS Service). We look forward to hearing from you so that we can address the issues you have raised. Kind regards Feedback and Engagement Team Torbay and South Devon NHS Foundation Trust.
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Review titled Reassuring
Rated 5 stars out of 5
by Nicholas John Sidney Tobin - Posted on 23 September 2024
my wife, carole, had a total abdominal hysterectomy carried out in torbay Hospital on 28th august 2024. I should like to mention the total professionalism shown by all the staff we came in contact with. This includes mr m. s. in the weeks leading up to admission day and by mr j. h. who carried out the operation. It was a difficult time as carole has early Alzheimer’s so the care the nursing staff gave to carole was most appreciated. Please pass on my heartfelt thanks to both teams involved. This is weird. Your review cannot include words that are all in capital letters I tried to remove all capital letters.
Visited Gynaecology on August 2024
Torbay Hospital has not yet replied.
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Review titled Great friendly practic3
Rated 5 stars out of 5
by Linda Wager - Posted on 29 August 2024
I had an accident on Holiday in Devon and had time be taken to hospital. Everyone I came in contact with from the paramedics, staff in A and E, trauma and orthopedics treated me with compassion and care and I felt safe. My family were also treated with thoughtfulness. I ended my stay in Ella Ward , where the staff were absolutely marvellous and so considerate of all patients that were there. I would particularly like to mention a particular nurseand the hca that was on duty with her, whose total care for their patients, particularly the elderly, was exemplary. The physios and occupational staff were inspiring. My entire stay there was only marred by the meals... .excellent choices, great delivery but the cooking let the whole process down. Everything was beige and soft and tasteless. Making it almost inedible. For your patients to continue recovery a far more tasty option needs to be found. This was the only negative in my stay but I do believe that a more appetising and attractive cooking would speed up recovery.
Visited Don't know on August 2024
Review titled Torbay Hospital
Replied on 05 September 2024
Dear Linda, Thank you kindly for taking the time to give us your feedback. Patient experiences and input are very important to us, we consider and value all experiences as this is how we can improve our services if needed. It is also wonderful to know that performance and quality of care is still number one. Your kind words are very much appreciated. Sorry to hear the food wasn't very appetising. I hope you managed to recoup some of your holiday. With best wishes.
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Review titled An absolute darling
Rated 4 stars out of 5
by Anonymous - Posted on 31 July 2024
Who says the NHS is broken they are wrong. I had an absolutely super Health Care Assistant who looked after me today for 4 hours taking me through everything, she was there at my back and call, nothing was too much trouble. Brilliant Doctor done in quick time all responded to my emergency needs and I thank you all.
Visited Stroke on July 2024
Review titled Torbay Hospital
Replied on 01 August 2024
Dear Service User, Thank you for submitting your positive feedback. We truly appreciate your kind words and the time you took to recognise our team and the fantastic member of staff. Thank you again for taking the time to share your positive experience, it really does mean a lot to our staff. Best wishes.
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Review titled Excellent care and treatment
Rated 5 stars out of 5
by Sandy Edwards - Posted on 04 September 2024
Whilst on holiday in Devon in July I managed to dislocate one of my replacement hips. In extreme pain and unable to move my daughter called an ambulance and after receiving pain relief from a first responder I was taken to Torbay Hospital. In the hospital I received fantastic care and had my hip put back into place quite quickly by a team of medics. By the evening I was back on my feet walking out of the hospital, able to continue my holiday. The staff at the hospital were very caring and efficient and I was delighted to be pain free and walking again. Many thanks to all the staff involved.
Visited Accident and emergency services on July 2024
Review titled Torbay Hospital
Replied on 05 September 2024
Dear Sandy, I am sorry to hear you had to attend Torbay Hospital but glad to learn you were seen quite quickly and treated with fantastic care. Thank you for taking the time to submit this lovely feedback and great that you could continue your holiday. Best wishes.
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Review titled Completely exceeded expectations!
Rated 5 stars out of 5
by Nigel H C Ward - Posted on 07 August 2024
Message: Following a recommendation from my doctor in Ashburton, I visited the MIU today. From the reception to the triage team, to the imaging unit (X-ray) radiography team, finishing with the Nurse Practitioner, I have nothing but praise for the team. I was of course suffering some discomfort, but was made to feel completely welcome and the sense of caring was not only evident - it made a lot of difference to the very good outcome. Thank you very much. Nigel Ward
Visited Don't know on July 2024
Review titled Torbay Hospital
Replied on 07 August 2024
Dear Nigel, Sorry to hear that you had to attend the hospital today but glad to learn that you felt looked after and made to feel welcome. Thank you very much for taking the time to feedback on our service. We all appreciate it when someone takes the opportunity to let us know how we did and we’re happy to hear about the positive experience you had within the Torbay and South Devon NHS Foundation Trust. Best wishes.
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Review titled Great all round service
Rated 5 stars out of 5
by Ian Nightingale - Posted on 05 August 2024
I have been attending the Clinical Oncology for the past 2 months (daily on a Monday to Friday basis). Throughout this time staff in all areas have been extremely friendly and approachable. They treated me with the upmost respect and dignity at all times making time to answer various questions I had about the machinery and my treatment and aftercare. The waiting area is really clean and welcoming and the refreshment station is an added bonus. A first class service from all concerned. My sincere thanks to you all
Visited Oncology - Clinical on July 2024
Review titled Torbay Hospital
Replied on 06 August 2024
Dear Ian Nightingale, Thank you kindly for taking the time to give us your feedback. Patient experiences and input are very important to us, we consider and value all experiences as this is how we can improve our services if needed. It is also wonderful to know that performance and quality of care is still number one. Your kind words are very much appreciated. Best wishes.
Information supplied by Torbay and South Devon NHS Foundation Trust