Thornbury Hospital
312 Fulwood Road, Sheffield, S10 3BRContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Amazing caring staff throughout my hysterectomy
Rated 5 stars out of 5
by Joanne Barber - Posted on 22 June 2025
I had been under Thornbury hospital since July 2023 after medical secretary at my GPsChanged it to urgent . I was suffering with continuous bleeding due to fibroids . After trying various different treatment s last year in July I decided the only way for me was a full hysterectomy so my consultant booked me an appointment with I met him he was a lovely man we agreed Febuary onwards for the date . I was expecting a letter to drop through post in Jan offering me a Feb date but nothing . I contacted the hospital they said they were chasing up In April after several phone calls I finally got given 12 th June I planned my whole days around this date and geared up for it . On the 4 th of June saying they maybe a possibility of canceling the Operation due to no anethistist which left my world in turmoil on Fri my fears where confirmed . The lady offered me to change consultant I was a bit concerned about switching but as she explained my other consultant didn't come with anesthetist so it could happen again so I met the new consultant Monday 10 th and we agreed 18 th June . He already had a guaranteed anesthetist . So I stressed right up till I walked into hospital that it would be canceled . From walking in the staff was amazing I was taken to my private room on mappin ward and one by one I met health care practitioner , nurses , Drs , physio , anesthetist and my consultant all were so reassuring and lovely with amazing advice I can't thank them enough . Then at 5.30 ish an amazing nurse from the anesthetist team came to get me that team I can't thank enough as I was scared . The surgery went well and I woke up in recovery room again with another great team around me even though I was groggy they gave me meds I was quickly back on the wards the night staff were lovely asking if I needed anything and the day staff team were just as amazing such good care and support even when I was at most anxious the nurse in charge on Thursday was amazing support and encouragement and her health care assistant couldn't do enough for me . The catering staff also were amazing the food was tasty I struggled to eat much due to feeling sick from the meds but the coffee was stunning .my consultant came to see me and I couldn't thank enough for what he'd done and fitting me in . I was able to come home on Fri I liked how the meds were sorted the day before and locked in a cupboard so I didn't have to wait for discharge like I have had to wait hours at Rotherham hospital for sons discharge due to meds . The discharge nurse was also lovely and got a wheel chair to the car . Everyone o encountered couldnt do enough for me . I also want to thank the team for been so efficient at sorting this for me to happen so quickly . I felt reasured and this helped my anxiety . From the bottom of my heart a massive thankyou to everyone .
Visited Gynaecology on June 2025
Review titled Thornbury Hospital
Replied on 23 June 2025
Dear Joanne I'm so pleased that with managed your surgery for you. Thank you for your kind words which i will be sharing with my Team. As you have seen we work as a Team here at Thornbury to ensure the best outcomes for our patients. Your recognition means so much to us all. I hope your recovery is progressing well. Kind Regards Kosta Antoniou Executive Director - Thornbury Hospital.
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Review titled Credit where credit due
Rated 5 stars out of 5
by Rachel Brown - Posted on 20 May 2025
After having such a bad experience following my surgery being cancelled I feel it is only right I correct and give credit where it is due to this hospital. After finally having my hysterectomy surgery on 15/05 the care and attentive compassion I received has been second to none just wanted to take a minute out of my resting time to say the biggest thankyou I can possibly say to her and all the staff at Thornbury. Honestly there are no words to describe how absolutely blown away I have been following my surgery and the care received. This surgery is honestly life changing for me and I couldn't not drop them all a huge thankyou. It's easy to complain when things don't go to plan but credit where credit is due and the lady who dealt with my complaint and her staff deserve gratitude by the bucket full. I want to thank this lady personally for taking the time both before and after surgery to come and see me. That meant so much to me and something she didn't have to do it was very much appreciated so thankyou. The phenomenal care from my consultant and his team in theatre were informative, reassuring and caring. 11/10! He has changed my life after years of being let down previously. The nurses in recovery are a haze but I do remember them being so lovely in the brief flashes I was with it. The nurses and hca then looking after me during my stay could not do enough. The nurse on night 1 ... so kind, caring and fantastic at her job. As was the nurse on a long day Friday, it was her birthday and she worked hard with a smile all day long going out of her way to help me get on my feet and get moving again. Lovely lovely lady. There was also a health care assistant helping me all day friday , who was like a bubbly breath of fresh air. Tall with light brown hair and going above and beyond to check I was ok always with a big smile. The catering staff were all wonderful with the food being second to none and always served with a smile. All the staff on maplin are a credit to Thornbury. Again there aren't enough thankyous I can give to the team. You are all wonderful and I am forever grateful to each one of you for the care I have received. Would recommend this hospital to anyone with 11/10 in every department.
Visited Gynaecology on May 2025
Review titled Thornbury Hospital
Replied on 20 May 2025
Dear Rachel Thank you for taking the time to write a wonderful piece about Thornbury Hospital, but more importantly about the Team! I really appreciate the upset you faced was very stressful, but we never gave up in attempting to resolve this for you. I'm delighted that we were able to proceed with your procedure and that the outcome was a positive one for you. I hope your recovery continues at pace! I will be sharing your comments with my Team, as you know they all work so hard and are so caring and attentive. They will be so proud when they read your review, as I was. Take care Kind Regards Kosta Antoniou Executive Director - Thornbury Hospital
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Review titled Treated worse than an animal
by R Brown - Posted on 19 March 2025
To say I'm disappointed in the treatment I am receiving from thornbury is an understatement. Having been on the list for surgery since August 24, told it would be January, to then chase and chase for a date and getting given 6th March I was then cancelled 24 hours before due to no anaesthetist. My now next apparent possible date I am booked in for is 15th May meaning it is 40 weeks waiting for this treatment. But ut doesn't stop there. I've been warned that 15th may might likely not go ahead either due to no anaesthetist!! You literally could not make this up. In the meantime I'm living in excruciating pain, quality of life is severely affected and apart from transferring me to nhs hospital where I go bk on wait list, not even as a priority there's apparently nothing they can do! After 6 years of traumatic treatment from my previous hospital in Stockport my GP moved me to Thornbury.. yet the relief and gratitude I finally felt when being listed for this surgery I am so desperate for has turned to stress upset and anxiety due to being treated worse than an animal. Would not recommend this hospital at all for nhs patients.... they claim all patients treated as equals but that's absolutely not true at all. Losing all hope of ever getting my life back again.
Visited Gynaecology on March 2025
Thornbury Hospital has not yet replied.
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Review titled Out patients Appointment
Rated 4 stars out of 5
by Allison Brooke - Posted on 26 March 2025
I had an out-patients appointment @ Thornbury Hospital referred by my doctors for an orthopaedic issue with my left finger initially, the staff were very friendly and was not waiting long to be seen. The doctor whom i saw was really friendly and listened, and found a completely different issue on my left hand which i had been told is arthritis by my doctor and just live with it. Well turns out no that's not the case it needs x-raying and this doctor wants to see the results, he will be writing to my doctor with what has been discussed at my appointment and hopefully things will progress from there. No letter has been received as yet hopefully it will be received soon.
Visited Orthopaedics on February 2025
Review titled Thornbury Hospital
Replied on 01 April 2025
Dear Alison Thank you for your feedback I'm pleased to read that our team were friendly and helpful. It does appear your consultant discovered a different issue which i do hope will be resolved for you. I can see that the consultant is communicating with your GP which will need a referral from the GP to your consultant as this was not the original reason for you attending. I trust your GP will action this quickly for you. Kind Regards Kosta Antoniou Executive Director - Thornbury Hospital
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Review titled Kind and patient staff
Rated 5 stars out of 5
by Grateful pensioner patient - Posted on 25 September 2024
Visited as an NHS patient but could not have had better care and treatment if I’d paid for it. All staff from receptionist to nurses to consultant very kind and reassuring. Thank you very much for your care and patience with a very nervous pensioner!
Visited Diagnostic Endoscopy on September 2024
Review titled Thornbury Hospital
Replied on 01 October 2024
Dear Patient Thank you very much for your kind words and for sharing your experience. I'm delighted to read that you were looked after by everyone you came into contact with, we do really strive to give a 1st class service to all our patients. Kind Regards Kosta Antoniou Executive Director - Thornbury Hospital.
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Review titled Great staff and appointment
Rated 5 stars out of 5
by Anonymous - Posted on 02 October 2024
I recently self-referred for knee pain. All 3 appointments for initial consultation, MRI and follow up have been excellent. All of the staff I saw were extremely kind and professional. Unfortunately I had a fall on tbe way to my follow-up appointment, I was so well looked after and helped. One of the nurses in outpatients even called the following day to check how I was.
Visited Orthopaedics on August 2024
Review titled Thornbury Hospital
Replied on 03 October 2024
Dear Patient Thank you for your feedback - I will share your wonderful comments with my Team. It is always our aim to provide 1st class service to all our patients and I'm pleased to see you have had an exceptional experience. Kind Regards Kosta Antoniou Executive Director - Thornbury Hospital
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Review titled Unhappy with certain aspects
Rated 3 stars out of 5
by Jane - Posted on 18 July 2024
I fully appreciated my Consultant and the theatre staff and I am thankful to have my surgery at last. The nurses on the ward were kind and caring. My room was not particularly clean. The floor was dirty. I was quite poorly with urine retention and sickness and a fluid drip was suggested. Sadly the doctor who saw me was incapable of inserting a cannula. After 4 attempts she left and didn’t return for around one hour until I mentioned it to a nurse. On returning she asked if I wanted fluids or to go home? I reminded her she was the doctor and I still felt very weak and sick. She just was not happy to proceed so I took my sick bowl with me in a wheelchair and left being sick in the car home. The next 24 hours were awful but staying did not feel like an option. I was disappointed after what should have contributed to be a caring environment.
Visited Gynaecology on July 2024
Review titled Thornbury Hospital
Replied on 18 July 2024
Good Afternoon Jane Thank you for your comments. I very disappointed to read your experience here at Thornbury as this is uncharacteristic of us. I sincerely apologise for the distress this caused you. Without your full details its difficult to investigate, however i have asked my Director of Clinical to discuss with all the team the incident as you describe. We take all issue like yours very seriously and always strive to learn. If you wish to write to us directly at the hospital please do so at ThornburyComplaints@circlehealthgroup.co.uk and we can then investigate further and communicate directly with you. Kind Regards Kosta Antoniou Executive Director - Thornbury Hospital
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Review titled Poor first impression
Rated 3 stars out of 5
by Anonymous - Posted on 10 June 2024
My first visit, to outpatients department. Car parking was a bit of a nightmare, couldn't find a space and kept having to make awkward manoeuvres to retrace steps . Eventually parked in a disabled bay out of desperation. No signs about outpatients department. Entered building, receptionist on phone, again no signs. Eventually told " through there, down corridor, lift to first floor". No way of knowing this without asking. Not in any way a welcoming experience. Luckily I'd allowed lots of time, or could easily have missed my appointment. I was relieved to be told I didn't need to have an operation but the manner in which it was done was very belittling. All in all not a pleasant experience.
Visited General Surgery on June 2024
Review titled Thornbury Hospital
Replied on 29 June 2024
Hello there, thank you for taking the time to leave us your feedback. We're sorry you didn't have a positive experience with us, and understand your frustrations regarding car parking. We are looking at ways to alleviate the problem and will also address your feedback with the team here to improve in the future. Take care.
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Review titled Short Notice Surgery Cancellation
Rated 1 star out of 5
by Anonymous - Posted on 31 May 2024
I was due for a surgery tomorrow at 6 am, but Thornbury Hospital only informed me today at noon that the surgery's not gonna go ahead. They don't have any dates for the next one either. It'd be helpful if they'd informed me at least 24hours before my surgery or if the hospital had some contingency plans for situations like this.
Visited Gynaecology on May 2024
Review titled Thornbury Hospital
Replied on 22 July 2024
Hi Rubina, we understand your frustration and are disappointed with the one star review. We hope you understand the reasons as explained by our Executive Director and EA when they spoke to you by telephone. Best wishes Thornbury Hospital
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Review titled Great Experience
Rated 5 stars out of 5
by mary smith - Posted on 20 March 2024
I would like to thank everybody who looked after me at the Thornbury Hospital, The Surgeon.Anaesthetist,Theatre Staff, Ward Sisters and Nurses. The catering staff and everybody else I came into contact with. I was looked after magnificently from start to finish. I am now on the way to full recovery and to receive a phone call from the physiotherapist yesterday to see that I was okay tops it all. Five star from start to finish thank you all so very very much
Visited Gynaecology on March 2024
Review titled Thornbury Hospital
Replied on 20 March 2024
Dear Mary Thank you for taking the time to write such a wonderful account of your experience here at Thornbury. We work very diligently to ensure our patients receive the best clinical outcomes and the best overall patient experience possible. It's great to read that you have recognised so many people and departments within Thornbury as we do pride ourselves as 'one team'. I'm so pleased to read your recovery is going well and wish you all the very best for the future. Kind Regards Kosta Antoniou - Executive Director - Thornbury Hospital
Information supplied by Circle Health Group Limited