The York Hospital
York Hospital, Wigginton Road, York, North Yorkshire, YO31 8HEContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Can't contact cardio depth for advice
Rated 5 stars out of 5
by James Boam - Posted on 09 April 2024
My cardio phone that connects my icd device to the cardio department lost contact last month. I cannot get it back on line and cannot find assistance in the UK.
Visited Cardiology on March 2024
The York Hospital has not yet replied.
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Review titled horrendous wait -had to leave without help
Rated 1 star out of 5
by Anonymous - Posted on 25 March 2024
went with 35 year old autistic son who had collapsed and blacked out at home. Rang 111, given emergency appt. Attended 3pm. Quickly triaged, bloods BP etc. Waited. and Waited. Told initially 4 hour wait. By 10pm this had risen to 8+hours. finally left at 2am without being seen, as our son was not coping with the wait. He still has no information on cause of collapse.
Visited Accident and emergency services on March 2024
The York Hospital has not yet replied.
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Review titled Superb.
Rated 5 stars out of 5
by Anonymous - Posted on 18 March 2024
All the staff were friendly, caring and very knowledgeable. I was informed of the treatment plan and the progress of the treatment. I cannot praise them their expertise highly enough.
Visited Dermatology on March 2024
The York Hospital has not yet replied.
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Review titled Treatment Concerns
Rated 2 stars out of 5
by Charlie Low - Posted on 18 February 2024
I’m leaving this review in the hope that my wife who was admitted as an emergency last weekend will be contacted to discuss the treatment she received and how she was feeling about some of the staff and parts of the hospital where she was treated My wife was discharged at midnight and she was not in a good state of health so this was concerning to me and my wife, I await contact from you to discuss further. On a positive note the Paramedics were first class and the initial staff within the A&E were very helpful and professional, however after several moves around the hospital it became stressful which is not great for ones health, I await your reply, thank you
Visited Gastrointestinal and Liver services on February 2024
The York Hospital has not yet replied.
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Review titled Great service with kind and caring staff
Rated 4 stars out of 5
by Anonymous - Posted on 13 March 2024
The outpatient department is run very efficiently and I was given my follow appointment within 24 hours after attending the clinic. The staff were very kind and caring, they explained what the diagnosis was and the treatment options available to me in a way I was able to understand and I felt very well informed.
Visited Orthopaedics on February 2024
The York Hospital has not yet replied.
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Review titled Lovely staff
Rated 5 stars out of 5
by Anonymous - Posted on 17 February 2024
The staff in this department are very caring and compassionate. I had to have an uncomfortable and painful procedure and the staff really helped put me at ease which made the whole thing more bearable. Such lovely people.
Visited Gynaecology on February 2024
The York Hospital has not yet replied.
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Review titled Good
Rated 4 stars out of 5
by Dan Ward - Posted on 25 February 2024
I always backed York hospital and never went anywhere else but when my wife was admitted from Selby hospital with internal bleeding and we arrived at A&E then directed to the department we needed we where told by that department (by the receptionist filled with her own inportance) that they where closed. So we went back to A&E who sent us back again. Eventually we got sorted, my wife was admitted, kept in for 2 days in an over occupied ward to the point they has to put her bed by the public sink and put screens up instead of a curtain. When I brought my wife home at 23:30 after she'd Bern told she was staying another night, they gave her meds which her GP told her a few days later to immediately stop taking as they can cause blood clots in her condition so we are still waiting follow ups. On a plus note, apart from the receptionist on Gda we met, all the staff we interacted with where amazing and went above and beyond. They are seriously understaffed which you can see in their faces which is heart breaking. All I can say is keep going, the performance your putting in I'd amazing and is so appreciated. Thank you for helping my wife.
Visited Gynaecology on February 2024
The York Hospital has not yet replied.
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Review titled My treatment in A&E was excellent
Rated 5 stars out of 5
by Thelma Wingfield - Posted on 18 January 2024
Sent by GP to A&E and the treatment was excellent from start to finish. I was seen, had tests and spoke to a doctor with the results, all within two hours. All the staff were friendly, kind and efficient. I was given time from the doctor and left feeling confident with the treatment given. Thank you
Visited Accident and emergency services on January 2024
The York Hospital has not yet replied.
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Review titled Lovely phlebotomist
by moonkz95 - Posted on 11 January 2024
I recently attended the blood testing facility at York District Hospital. The department was busy but the phlebotomist was absolutely lovely - she was so kind, patient and friendly. I have mobility issues and she took the time to ensure that the chair was at a comfortable height and adjusted it accordingly. She put me at ease, we had a chat and she was really caring and gentle.....she is a credit to the hospital. Her kindness was very much appreciated, especially as I have recently lost my mum.
Visited January 2024
Provided by Care opinion
Review titled The York Hospital
Replied on 11 January 2024
Thank you for your comment. I am delighted to hear about the excellent care you received from the Phlebotomy Team at York Hospital. Our staff work hard to ensure their patients receive the highest standard of care, and we appreciate your positive remarks about the treatment you received from the clinical and nursing teams involved in your care. Thank you for taking the time to write to us to express your gratitude. We value and appreciate feedback from our patients. If you wish to share details that will enable us to identify the staff, then please don't hesitate to contact Patient Experience at York and Scarborough Teaching Hospitals NHS Trust at either 01904 726262 or yhs-tr.PatientExperienceTeam@nhs.net. Again, thank you for sharing your experience.
Provided by Care opinion
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Review titled Abysmal communications
Rated 1 star out of 5
by Judith Woods - Posted on 05 January 2024
Tried several times to reach ward 37 at different times of different days and even through the switchboard, whom I might add, didn't seem to want to bother! PALS also hopeless. The chap was also half asleep. All I want is for someone to tell my aged brother that I cannot see him due to a bad infection and to give him my love and ask someone how he is etc. Does nobody care any more?,
Visited Dementia Services on January 2024
Review titled The York Hospital
Replied on 09 January 2024
Thank you for your comment. I am sorry to hear that you had such a poor experience with the service provided by York and Scarborough Hospitals. We try to ensure the highest level of care for our patients, and I am sorry that we did not achieve that high level on this occasion. If you wish to discuss your experience further, then please don't hesitate to contact Patient Experience at York and Scarborough Teaching Hospitals NHS Trust at either 01904 726262 or yhs-tr.PatientExperienceTeam@nhs.net. We value all feedback we receive from our patients as it helps us to identify areas where we can continue to improve. Again, thank you for sharing your experience.
Provided by Care opinion
Information supplied by York and Scarborough Teaching Hospitals NHS Foundation Trust