The York Hospital
York Hospital, Wigginton Road, York, North Yorkshire, YO31 8HEContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Ultimate care
Rated 5 stars out of 5
by iancoleman - Posted on 19 August 2023
Rushed in to major trauma after serious fall at home. Ambulance crew could not have been more caring. On arrival the team assessed me fully and after a CT scan moved me to A and E where again I was looked after with professional care and sympathy.
Visited Major trauma on August 2023
Review titled The York Hospital
Replied on 22 August 2023
Thank you for your kind words regarding the care you received in the Emergency Department at York Hospital. It is heartening to know that she was treated with such kindness and encouragement during her appointment. Our staff work hard to ensure their patients receive the highest standard of care, and we appreciate your positive remarks about the treatment you received from the clinical team involved in your care. I have passed on your comments to the staff involved, which I am sure they will be very pleased to read. Thank you for taking the time to write to us to express your gratitude. We value and appreciate feedback from our patients and relatives and thank you once again for sharing your experience with me.
Provided by Care opinion
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Review titled Efficient and caring service
Rated 5 stars out of 5
by Patricia - Posted on 21 August 2023
I visited the Opthalmology department a.m. Tues 15th August after a referral from the retinal screening team. The department was extremely busy and I was impressed by the efficiency and caring of the staff on duty. I had short waits for taking details/putting in drops, then for scans and again to see the Consultant Opthalmologist. All in all everything ran smoothly and with the high demands on this service for most of us elderly patients, I felt the need to offer my appreciation and thanks.
Visited Ophthalmology on August 2023
Review titled The York Hospital
Replied on 22 August 2023
Thank you for your kind words regarding the care you received from the Ophthalmology Department at York Hospital. It is heartening to know that you were treated with such kindness and encouragement during your appointment. Our staff work hard to ensure their patients receive the highest standard of care, and we appreciate your positive remarks about the treatment you received from the clinical team involved in your care. I have passed on your comments to the staff involved, which I am sure they will be very pleased to read. Thank you for taking the time to write to us to express your gratitude. We value and appreciate feedback from our patients and relatives and thank you once again for sharing your experience with me.
Provided by Care opinion
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Review titled Telephone contact
Rated 4 stars out of 5
by Anonymous - Posted on 01 September 2023
I have been ringing and ringing the main hospital number practically every day in August and at different times of day. The message is always the same - our phone lives are busier than usual please ring back .I have even held on as instructed for an emergency call! What is going on here?
Visited Don't know on August 2023
Review titled The York Hospital
Replied on 11 September 2023
Thank you for your comment. I am sorry to hear that you had such a poor experience with the service provided by York and Scarborough Hospitals. We try to ensure the highest level of care for our patients, and I am sorry that we did not achieve that high level on this occasion. If you wish to discuss your experience further, then please don't hesitate to contact us at either 01904 725137 or yhs-tr.PatientExperienceTeam@nhs.net. We value all feedback we receive from our patients as it helps us to identify areas where we can continue to improve. Again, thank you for sharing your experience.
Provided by Care opinion
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Review titled Poor Urgent Care Centre
Rated 1 star out of 5
by Jade - Posted on 22 August 2023
I called 111 for my 5month old who “was to be seen within the hour” at YDH urgent treatment centre. Firstly you enter the main building, are sent to a&e to check in and then are sent back to the main building. Why is there nowhere to check in at the centre. Then you are to sit and wait in the main building with no staff to talk to. There is no triage so it is a waiting game. There were patients who likely should have been isolated but there was no option for that. Patient were seen in order of when they arrived. Adults and paeds are in the same area and children aren’t seen any quicker than adults. Babies are waiting 5/6 hrs to be seen.
Visited Urgent Treatment Centre on August 2023
Review titled The York Hospital
Replied on 23 August 2023
Thank you for your comment. I am sorry to hear that you had such a poor experience with the service provided by York and Scarborough Hospitals. We try to ensure the highest level of care for our patients, and I am sorry that we did not achieve that high level on this occasion. If you wish to discuss your experience further, then please don't hesitate to contact us at either 01904 725137 or yhs-tr.PatientExperienceTeam@nhs.net. We value all feedback we receive from our patients as it helps us to identify areas where we can continue to improve. Again, thank you for sharing your experience.
Provided by Care opinion
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Review titled Not good now
Rated 1 star out of 5
by Joan Msckie - Posted on 03 November 2023
Been waiting since 17 th July 2023 for urgent hip injection. In agony and now unable to walk without stick or frame GP sent two urgent emails but no response
Visited Orthopaedics on July 2023
Review titled The York Hospital
Replied on 17 November 2023
Thank you for your comment. I am sorry to hear that you had such a poor experience with the service provided by York and Scarborough Hospitals. We try to ensure the highest level of care for our patients, and I am sorry that we did not achieve that high level on this occasion. If you wish to discuss your experience further, then please don't hesitate to contact Patient Experience at York and Scarborough Teaching Hospitals NHS Trust at either 01904 725137 or yhs-tr.PatientExperienceTeam@nhs.net. We value all feedback we receive from our patients as it helps us to identify areas where we can continue to improve. Again, thank you for sharing your experience.
Provided by Care opinion
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Review titled Magnolia Center staff
Rated 5 stars out of 5
by Jane Elliott - Posted on 26 July 2023
I visited the Magnolia center this morning,The nurses and doctors were so caring and efficient that I had all my checks within an hour. Happy customer
Visited Breast cancer services on July 2023
Review titled The York Hospital
Replied on 27 July 2023
Thank you for your kind words regarding the care you received from the Magnolia Centre at York Hospital. It is heartening to know that all you were treated with such kindness and encouragement during your appointment. Our staff work hard to ensure their patients receive the highest standard of care, and we appreciate your positive remarks about the treatment you received from all the clinical staff involved in your care. I have passed on your comments to the staff involved, which I am sure they will be very pleased to read. Thank you for taking the time to write to us to express your gratitude. We value and appreciate feedback from our patients and relatives and thank you once again for sharing your experience with me.
Provided by Care opinion
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Review titled Staff were pleasant, efficient and informative
by Stirling56 - Posted on 20 July 2023
I visited York Hospital recently for a routine mammogram appointment at 10 35 am. I arrived 10 minutes early and was seen straight away and finished by my appointment time. I then needed a blood test and chest x-ray which do not need appointments. For each procedure I waited less than 10 minutes and was out of the hospital 45 minutes after arriving. In each department staff were pleasant, efficient and informative. I see many complaints about York Hospital so felt it was necessary to give praise for the experience I had on my recent visit.
Visited July 2023
Provided by Care opinion
Review titled The York Hospital
Replied on 27 July 2023
Thank you for your kind words regarding the care you received from the Breast Screening Unit at York Hospital. It is heartening to know that all you were treated with such kindness and encouragement during your appointment. Our staff work hard to ensure their patients receive the highest standard of care, and we appreciate your positive remarks about the treatment you received from all the clinical staff involved in your care. I have passed on your comments to the staff involved, which I am sure they will be very pleased to read. Thank you for taking the time to write to us to express your gratitude. We value and appreciate feedback from our patients and relatives and thank you once again for sharing your experience with me.
Provided by Care opinion
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Review titled Great Service
Rated 5 stars out of 5
by Anonymous - Posted on 29 August 2023
Having forgotten vital medical supplies while here on holiday, I phoned York hospital and the stoma nurse specialist was able to supply me with what I needed in a quick and courteous manner. I was very impressed with this hospital. Thank you for making my emergency problem disappear allowing me to enjoy my holiday here.
Visited Don't know on July 2023
Review titled The York Hospital
Replied on 07 September 2023
Thank you for your kind words regarding the care you received from York Hospital. It is heartening to know that you were treated with such kindness and encouragement during your visit, enabling you to continue enjoying your holiday. Our staff work hard to ensure their patients receive the highest standard of care, and we appreciate your positive remarks about the treatment you received from the clinical team involved in your care. I have passed on your comments to the staff involved, which I am sure they will be very pleased to read. Thank you for taking the time to write to us to express your gratitude. We value and appreciate feedback from our patients and relatives and thank you once again for sharing your experience with me.
Provided by Care opinion
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Review titled Abandon hope all ye who enter
Rated 3 stars out of 5
by Hilary - Posted on 18 July 2024
Waited three and a half years for appointment following back surgery. Nine months after initial consultation I received injections to numb the pain in my back - terrific for seven weeks. I was then told I’d need to wait maybe six months for further treatment - that’s a year ago now, apparently I’d become lost in the system so received an appointment which took me right back to the beginning. I can’t fault the staff but I so wish the staff would not give false hope as I’m at the end of my tether now!!!!!! I have appointments but 45 minutes is ‘wasted’ filling forms then no time left to discuss why I was invited to yet another appointment. Years of chronic pain, putting on a brave face, has taken its toll.
Visited Pain Management on July 2023
The York Hospital has not yet replied.
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Review titled Blood test
by Kateisobel - Posted on 12 July 2023
I have put off getting a blood test for years because I am prone to fainting and scared of needles. I was really pulling my hair out about it, but I used numbing cream the morning of and then went to a walk in appointment and York Hospital. The phlebotomist I had was so lovely and reassuring, she let me used the child’s buzzy bee to help with the pain too and I didn’t even feel the needle go in. Overall such a surprisingly comforting experience that I feel able to go on my own now, and with confidence!
Visited July 2023
Provided by Care opinion
Review titled The York Hospital
Replied on 12 July 2023
Thank you for your kind words regarding the care you received from the phlebotomy team at York Hospital. It is heartening to know that all you were treated with such kindness and encouragement during your appointment. Our staff work hard to ensure their patients receive the highest standard of care, and we appreciate your positive remarks about the treatment you received from phlebotomist involved in your care and that where able to ease your fears about the procedure. I have passed on your comments to the staff involved, which I am sure they will be very pleased to read. Thank you for taking the time to write to us to express your gratitude. We value and appreciate feedback from our patients and relatives and thank you once again for sharing your experience with me.
Provided by Care opinion
Information supplied by York and Scarborough Teaching Hospitals NHS Foundation Trust