The Whittington Hospital
Magdala Avenue, Magdala Avenue, London, N19 5NFContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Thank you
Rated 5 stars out of 5
by Maurice Rosenblatt - Posted on 01 November 2022
Hi a big thankyou to all the Docs and Nurses on Montuschi ward who were very frendly ,Sorry that I discharged myself but my medical phobia got the better of me after 5 day's ,a real pain .but I did take your advice onboard. Hope I'll be ok as an outpatient . Thank you for putting up with me
Visited Cardiology on October 2022
Review titled The Whittington Hospital
Replied on 01 November 2022
Dear Mr Rosenblatt, thank you for your kind feedback, which we will share with the team on Montuschi ward.
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Review titled Horrendous experience
Rated 1 star out of 5
by Anonymous - Posted on 09 December 2022
I attended the urgent treatment care centre, 7 hours on and no one seen me. 0 communication from staff, staff are walking around chatting and laughing. The waiting room is filthy and freezing cold. Feel completely neglected, sitting in pain. Some people’s been sitting here for over 10 hours. Probably the worst service I ever received.
Visited Don't know on September 2022
Review titled The Whittington Hospital
Replied on 13 December 2022
Dear patient, Thank you for taking the time to leave feedback regarding your recent experience in the Urgent Care Centre. We are very sorry to hear that you did not have a positive experience on this occasion and will ensure your comments are shared with all relevant staff members including senior managers. If you would like to discuss your concerns further, please contact the PALS & Complaints team whose details can be found on our website. www.whittington.nhs.uk With best wishes The PALS team
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Review titled Cardiology Dept
Rated 3 stars out of 5
by Anonymous - Posted on 23 September 2022
I tried in vain (repeat in vain!!!!!) over several days to cancel and rearrange an appointment with the cardiology department. Sometimes the phone 0207 288 5691 was engaged and sometimes it rang and rang and rang!! The number above is correct because i was sent a text giving this number. Ugh!!
Visited Cardiology on September 2022
Review titled The Whittington Hospital
Replied on 30 September 2022
Dear patient, Thank you for taking the time to leave feedback about your experience with the Cardiology service. We are sorry to hear that you had such difficulty contacting the service and will ensure your comments are shared with all relevant staff members including senior managers. If you would like to discuss your concerns further, please contact the PALS & Complaints team whose details can be found on our website. www.whittington.nhs.uk With best wishes The PALS team
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Review titled Amazing care
Rated 5 stars out of 5
by Anonymous - Posted on 12 September 2022
Great care, went on a Monday morning to Urgent Care and was seen very quickly. Staff were lovely and went above and beyond!
Visited Accident and emergency services on September 2022
Review titled The Whittington Hospital
Replied on 30 September 2022
Dear patient, Thank you for taking the time to leave feedback about your experience with the Urgent Care Centre. It is lovely to hear that you had such a positive experience and we will ensure that your comments are shared with the relevant staff members, including senior managers. It is always a pleasure to hear that our staff have given good care to our patients. With best wishes The PALS team
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Review titled Not a great hospital. Staff clearly over worked.
Rated 2 stars out of 5
by Helene Sundhagen - Posted on 01 September 2022
I’ve decided to have my baby at the Whittington, and the investments the hospitals have made into the maternity ward are good. However, the support from the general hospital staff have not been great, only once have a I met a helpful person in reception. When calling through to triage there was no answer. There is no parking around the hospital, making visits really difficult and expensive.
Visited Maternity services on September 2022
Review titled The Whittington Hospital
Replied on 07 September 2022
Dear Ms Sundhagen, Thank you for taking the time to provide feedback regarding our Maternity service. We are sorry to hear that you have had a poor experience and will ensure that your feedback is shared with all relevant members of staff, including senior managers. If you would like to discuss your concerns further, please contact the PALS & Complaints team whose details can be found on our website www.whittington.nhs.uk With best wishes The PALS Team
Information supplied by Whittington Health NHS Trust