The Walton Centre
Lower Lane, Fazakerley, Liverpool, Merseyside, L9 7LJContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Excellent patient care
Rated 5 stars out of 5
by Bev Clitheroe - Posted on 09 June 2023
Following lumbar decompression surgery, I’d just like to say thank you from the bottom of my heart. From the admin staff, nursing staff and surgical staff, you were all amazing and the care I received was second to none. Always informed, greeted by a friendly face, reassured, nothing was too much trouble. In an often thankless job, I’d just like everyone to know how thankful I am. For giving me the best patient experience. I’m very grateful to each and every one of you for what you did for me. You should be proud of the team you have at Walton Neuro.
Visited Neurosurgery on June 2023
Review titled The Walton Centre
Replied on 29 April 2024
Thank you for taking the team to leave your comments and we were delighted that you received excellent care and treatment. If you require any further support please contact our team at wcft.patientexperienceteam.net who will be happy to help. The Patient Experience Team
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Review titled They have given up !!!
Rated 1 star out of 5
by Anonymous - Posted on 25 May 2023
Another trip today at the Wrexham Walton Centre to see the same doctor as I seen back on October we are now in June to ask me the same questions as in October and refer me to the same place Walton in Liverpool I heard all this in October? The doctor actually said to me I don't have any answers for you I don't have a magic fix right now I came out crying like I was unworthy of his time,the doctor even said do you know we have a pile up from covid like it was my fault I need ro read your notes and come up with a plan well surely you do that before I arrive for the second appointment yet again ? Thanks for your time and wasting mine
Visited Neurology on May 2023
Review titled The Walton Centre
Replied on 29 April 2024
We were sorry to read of your experience and the impact this had on you. If you require any further support please contact our team at wcft.patientexperienceteam.net who will be happy to help.
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Review titled Wonderful neurological nurse
Rated 5 stars out of 5
by Jakki - Posted on 01 June 2023
I am currently under the care of the neurological department of the Walton Centre. I was feeling rather lost and overwhelmed because, whilst the consultant has been extremely competent and has very clearly explained my condition and the proposed treatment, I simply needed to talk to someone who understood. I phoned and left a message for the nurse, who then phoned me back, later in the day. Speaking with her was such a relief. She totally understood my state of mind and clearly addressed all my concerns and queries. She took me, step by step, through the dos and don’ts, and explained any warning signs of which I should be aware. Before ending the conversation she summarised the advice, and told me that she had emailed the consultant. She then phoned me back, almost immediately, to tell me that she had spoken with the consultant and a date was now being set for my procedure. Sure enough, the following day I was given a date and further information. Then, this kind nurse followed up the phone call with a letter, summarising our conversation. I am both impressed and immensely grateful.
Visited Neurology on May 2023
Review titled The Walton Centre
Replied on 29 April 2024
Thank you for your feedback which is very important to us. It was reassuring to read that you received excellent care, treatment and communication from your Neurology Nurse and that she followed up and updated your consultant. The Patient Experience Team
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Review titled Lack of communication poor service
Rated 1 star out of 5
by Ian - Posted on 11 April 2023
Have today been informed that my case has been closed even though I have had no examination or assessment with no reason given now sat at home in agony with back and side pain no diagnosis no treatment plan poor poor service
Visited Neurology on April 2023
Review titled The Walton Centre
Replied on 13 April 2023
Dear Ian We were sorry to learn that you have not had a positive experience. Please contact our Patient Experience Team at wcft.patientexperienceteam.nhs.net who will be able to support or signpost you further. Kind regards The Patient Experience Team
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Review titled 'worrying aftercare'
Rated 2 stars out of 5
by Anonymous - Posted on 24 November 2023
March 23 I was admitted for major spinal surgery - wasn't well on being discharged and made my feelings known - when home experienced a major spinal leak and was very poorly and re admitted and spent a further ten days or so in the walton centre - making slow progress to date with major pain when walking and in pelvic and hips area. Had an MRI scan and recently a CT scan both done at the walton centre apart from phone call or video link never had a face to face with consultant which in my view after such major surgery worrying especially as i am still not well. Held out for a face to face for results of ct scan and to be able to update surgeon as to my current state - was given a date of pm 28th November 23 and today this appointment cancelled {24th November} and fresh appointment face to face of March 2024 roughly twelve months from date of procedure not to mention the results of the ct scan will be on the same day roughly 6 months after the event - to me this is not acceptable after such major surgery - whether surgery successful or not the follow procedures totally un acceptable does no one correlate the dates of examination or scans to when the patient will be told the results!!! Have today spoken with medical secretary very apologetic but no explanation given - looks like i will have to have a video call in December or wait till March 2024 not a happy bunny!!
Visited Neurosurgery on March 2023
Review titled The Walton Centre
Replied on 29 April 2024
Thank you for your feedback. We are sorry that you had such a negative experience and had to wait nearly 12 months for an appointment. We do hope your further appointment in March 2024 went well. If you require any support please contact our team on wcft.patientexperienceteam.net who will be happy to help you.
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Review titled Aftercare
Rated 5 stars out of 5
by John Cooper - Posted on 11 February 2023
I have just had a operation to remove part of a disc after a crash, I stayed in hospital overnight and would like to commend all the nurses who looked after me. They couldn't do enough for me. Hopefully they'll get the payrise they thougherly deserve.
Visited Don't know on February 2023
Review titled The Walton Centre
Replied on 27 February 2023
Hi John Thank you for taking the time to provide your feedback. We were delighted to hear that you received great care and treatment during your recent admisison. I would like to take this opportunity to wish you well in your on going recovery. Thank you for your comment in support of the NHS nursing team. Kind regards The Patient Experience Team
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Review titled Staff are great.
Rated 5 stars out of 5
by Anonymous - Posted on 09 February 2023
I attended the hospital this morning for a routine head scan. Just want to say thank you to everyone. I was unsure were to go and the lovely cleaner showed me the right direction. All the staff were so friendly and reassuring as I was a little nervous. Thank you so much.
Visited Neurology on February 2023
Review titled The Walton Centre
Replied on 27 February 2023
Thank you so much for taking the time to provide your feedback. We were delighted to hear that a member of our staff showed you to the department and the team were freindly and put you at ease prior to your scan. with kind regards Patient Experience Team
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Review titled Appointment letters
Rated 2 stars out of 5
by Anonymous - Posted on 29 October 2022
Only 1 specialist nurse in neurosurgery not surgeons either read my last neurology appointment lettersNot a complaint but surgeons need to work better to read last neurology notes.Thisnt a complaint.
Visited Neurosurgery on October 2022
Review titled The Walton Centre
Replied on 22 November 2022
Thank you for your feedback. We are sorry that your experience was not positive. If you require any support please contact our team at wcft.patientexperienceteam@nhs.net Kind regards The Patient Experience Team
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Review titled Think about the television’s please
Rated 3 stars out of 5
by Anonymous - Posted on 25 October 2022
I attend Walton neuro following an accident some years ago, this remains a very emotive and upsetting experience for me.. and I was disheartened last week to sit in the clinic, no doubt with others in the same boat, only to see they had the ambulance programme on the tv.. and this showed various incidents including traffic accidents.. there was staff stood around handing out postcard to selected individuals and also one member of staff stood watching the tv.. could they not have thought the effect this might have on people? please think about what is on the tv!
Visited Neurology on October 2022
Review titled The Walton Centre
Replied on 22 November 2022
Thank you for your comments and these have been shared with the relevant team. With kind regards The Patient Experience Team
Information supplied by The Walton Centre NHS Foundation Trust