The Royal Victoria Infirmary
Queen Victoria Road, New Victoria Wing, Royal Victoria Infirmary, Newcastle Upon Tyne, NE1 4LPContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Eye Outpatients
Rated 5 stars out of 5
by Chris Elizabeth Clarkson - Posted on 09 September 2024
Macular problems have reduced my vision and consequently restricted a lot of activities and general getting around. I anticipated my appointment at the outpatients would be to start a plan to maybe control the condition and slow down any further deteriation. This is going ahead, however what I did not expect was to walk out a couple of hours later with a lot of vision restored. I was advised part of my poor vision was down to past cataract surgery and laser treatment should help with this. I was able to get laser treatment the same day and cannot quite believe what an improvement this has made to my sight. My world is so much brighter and issues with blurred and foggy images have gone. When I walked into the centre that morning I could not see clearly anything past a metre in front of me, coming out I could identify my lift, and read the car registration from metres away, the results were that quick! Overall I think seen three consultants on that day, I know they cannot be named but hope they get to know they have given me such a quality of life back a big thank you is not enough. My world had become so insular and now I am back out re-visiting as many places as possible now I can see them again. Massive Thanks to all.
Visited Ophthalmology on September 2024
Review titled The Royal Victoria Infirmary
Replied on 09 September 2024
Thank you for taking the time to leave your feedback regarding your recent visit to the Ophthalmology department at the RVI Newcastle Hospitals. We are pleased that what was initially thought to be an appointment to make arrangements to control your deteriorating vision ended up resulting in laser treatment to restore your vision . We will forwarded your comments to the directorate concerned, who will share with the staff involved.
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Review titled The staff at Ophthalmology
Rated 5 stars out of 5
by Stephen bland - Posted on 20 August 2024
One of the staff went above and beyond Ophthalmology in the rvi deserves praise for the work she does she is hard working and polite and helpful and made my stay in hospital very pleasant can you tell her how appreciated I was good staff are hard to come by well done
Visited Ophthalmology on August 2024
Review titled The Royal Victoria Infirmary
Replied on 21 August 2024
Thank you for taking the time to leave your feedback regarding your recent stay at the RVI in the Ophthalmology department. We are pleased that you found the staff to be hardworking, polite and helpful and made your stay pleasant. We have forwarded your comments to the directorate concerned, who will share with the staff involved.
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Review titled Amazing Hospital the RVI
Rated 5 stars out of 5
by Karen - Posted on 28 August 2024
Had routine mammogram and was recalled mammograms scans biopsies all scary stuff, got my results at the breast clinic confirming very early breast cancer, had to have lumpectomy and lymph nodes removed, a big thank you to all the breast care teams my surgeon ward 45 and 47 for looking after me, everyone from day one in this hospital has been amazing they went up and beyond to help you was treated with respect and kindness at all times. I had amazing news yesterday my surgeon rang me to save me going to the hospital to tell me I have very good news, he had got the cancer out, lymph nodes clear margins clear, just some radiotherapy and tablets, thank you from the bottom of my heart ❤️ 💙 to you all, fantastic people and I met some lovely patients there too and hope there all getting on well 😀 I was amazed ward 47 knocked there lights out on our ward and closed the door at night so we could rest all you could see was the car park lit up,keep doing what your all doing your the best and so is this hospital:)
Visited Breast Surgery on August 2024
Review titled The Royal Victoria Infirmary
Replied on 02 September 2024
Thank you for taking the time to leave your feedback regarding your recent experience on Surgical Services ward 45 and 47 at the RVI Hospital. We are pleased that you found the teams to be amazing, treating you with respect and kindness at all times. We will forwarded your comments to the directorate concerned, who will share with the staff involved.
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Review titled Brain Biopsy
Rated 5 stars out of 5
by Yvonne Purvis - Posted on 15 August 2024
Admitted to ward 17 for a btain biopsy and after care on ward 15. I can't praise any of the staff highly enough that I was looked after by during my stay, all were very kind and caring was able to completely put my trust and well being in their hands. I am so grateful to them all.
Visited Neurology on August 2024
Review titled The Royal Victoria Infirmary
Replied on 19 August 2024
Thank you for taking the time to leave your feedback regarding your recent visit to wards 17 and 15 at the RVI. We are pleased that you found the staff to be kind and caring and felt able to put your trust and well being in their hands. We have forwarded your comments to the directorate concerned, who will share with the staff involved.
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Review titled Excellent practice. So professional
Rated 5 stars out of 5
by Gary - Posted on 01 September 2024
Visited A&E this morning got to see the kindest most professional nurse! I had dislocated my ankle but managed to pop it back in. The Nurse was extremely understanding of my circumstances and made me feel calm and relaxed. She was very thorough sending me for xray and ct scan to make sure no lasting damage had been caused. Thank you so much.
Visited Accident and emergency services on August 2024
Review titled The Royal Victoria Infirmary
Replied on 02 September 2024
Thank you for taking the time to leave your feedback regarding your recent visit to the RVI Emergency department. We are pleased that you felt thoroughly looked after and the nurse you saw was understanding and helped you to relax. We will forwarded your comments to the directorate concerned, who will share with the staff involved.
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Review titled Long time with no updates and intolerant staff
Rated 1 star out of 5
by Anonymous - Posted on 12 August 2024
I was in assessment unit and waited there More then 7 hours and when ever ask questions about blood test.they don’t like to answer.i think it’s more pain full when u waiting and don’t know what’s going on or any updates plus should have something to drink or eat if u are there.i seen some old women try to use kitchen and they kicked her out.I know they Bz and helping us and working hard.but sitting on chairs doesn’t help and they are hostile if someone ask questions.they don’t like it.
Visited Don't know on August 2024
Review titled The Royal Victoria Infirmary
Replied on 15 August 2024
We are sorry for your recent experience at the RVI Assessment unit and we would be very interested in exploring this further with you. If you would like to discuss this further, please contact our Patient Relations Department on 0191 2231382 or e-mail nuth.patient.relations@nhs.net.
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Review titled Wonderful Staff
Rated 5 stars out of 5
by Keith - Posted on 21 August 2024
Visited the Emergency Eye Centre on 2oth August.The centre was very busy but without exception i was dealt with in a most professional and positive manner. How they could do this as they were so busy says much for the character of the staff. They are a credit to the NHS and I hope my comments will be made known to the entire Department
Visited Ophthalmology on August 2024
Review titled The Royal Victoria Infirmary
Replied on 22 August 2024
Thank you for taking the time to leave your feedback regarding your recent visit to the RVI Emergency Eye Centre. We are pleased that you found the staff to be hardworking, polite and helpful and made your stay pleasant. We will forwarded your comments to the directorate concerned, who will share with the staff involved.
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Review titled Fantastic NHS staff
Rated 5 stars out of 5
by Denise Donoghue - Posted on 31 July 2024
Having had 70+ stomach removed on 11/7/24 care given 💯 staff reassuring to me friendly even bubbly 90% of time even after coming home having follow up calls amazing surgeons mr hays down to earth honest explanation etc truely fantastic people 🌟🌟🌟🌟🌟couldn’t wish to be treated any where else 👍❤️❤️❤️ thank you thankyou after all NHS under staffed etc these ppl pure angels
Visited Oesophago-Gastric cancer surgery on July 2024
Review titled The Royal Victoria Infirmary
Replied on 31 July 2024
Thank you for taking the time to leave your feedback regarding your stomach surgery at the RVI. We are pleased that the you found the care amazing and the staff to be fantastic. We have forwarded your comments to the directorate concerned, who will share with the staff involved.
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Review titled Fantastic surgery experience
Rated 5 stars out of 5
by Gary Satterthwaite - Posted on 10 July 2024
Admitted for lumber decompression surgery. The whole experience from booking in to surgery and after care was first rate. I’ve had private surgery before and my experience at the RVI surpassed that. After my procedure I was taken to a single room, fed hot tasty food and treated like royalty. I cannot fault the care I received from the moment I arrived to my discharge. I wholeheartedly recommend the RVI Newcastle. 5 stars.
Visited Neurosurgery on July 2024
Review titled The Royal Victoria Infirmary
Replied on 15 July 2024
Thank you for taking the time to leave your feedback regarding your lumbar decompression surgery at the RVI. We are pleased that the you found the whole experience to be first rate and we have forwarded your comments to the directorate concerned, who will share with the staff involved.
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Review titled Exceptional treatment & care
Rated 5 stars out of 5
by George - Posted on 07 July 2024
Recalled to the assessment ward by my GP for tests,all carried out quickly & a decision made to detain me in the ward for observation, an immediate panic about my car in the car park ,this was immediately resolved by department admin staff.Further tests carried out by the medical team & I was transferred to ward 48.Here the diagnosis,treatment & care by all the medical team was amazing,48 hrs later, my symptoms were under control & a very important appointment kept at the Freeman with the consultant ant.The decision by the ward sister to send me on the scenic route to the Freeman was a stroke of genious,the charasmatic medics alleviated any fears.I sincerely hope my fellow patients are achieving there treatment targets.I have been very fortunate to have met & been cared for by such a diverse set of staff of all abilities,thank you & god bless you all!
Visited Accident and emergency services on June 2024
Review titled The Royal Victoria Infirmary
Replied on 15 July 2024
Thank you for taking the time to leave your feedback regarding your care at the Emergency department at the RVI. We are pleased that the care you received was amazing and your symptoms were under control, we have forwarded your comments to the directorate concerned, who will share with the staff involved.
Information supplied by The Newcastle Upon Tyne Hospitals NHS Foundation Trust