The Royal Victoria Infirmary
Queen Victoria Road, New Victoria Wing, Royal Victoria Infirmary, Newcastle Upon Tyne, NE1 4LPContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Great rapport
Rated 5 stars out of 5
by Eric Nicholson - Posted on 09 November 2024
The medic who did my tongue Biopsy was very caring and put me at ease. Outstanding! The procedure was pain free, thorough and quick.
Visited Oral and Maxillofacial Surgery on November 2024
Review titled The Royal Victoria Infirmary
Replied on 11 November 2024
Thank you for taking the time to leave your feedback regarding your care at the RVI, Newcastle Hospitals. We are pleased that you were put at ease by the staff and they were very caring. We will forward your comments to the directorate concerned, who will share with the staff involved.
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Review titled Emergency same day care unit
Rated 4 stars out of 5
by Sophie - Posted on 02 October 2024
Came in to the A&E department after going to rake lane walk in Sunday evening after suffering with migraines for 11/12 days rake lane told me to go to cramlington emergency but came to Newcastle, I was extremely scared and in a lot of pain with my head throbbing for so long and nothing I was taking for it was working. They told me to go straight down to emergency care from the a&e where a ambulance helped me outside to go down as I was feeling dizzy and sick and very upset, all the staff whilst being on the unit looked after me well giving me a CT scan of my head and putting me on a drip as I was dehydrated, blood tests & urine sample, the doctor was lovely and caring towards me giving me painkillers to take and some to take home and have 48hrs rest, if I continued vomiting and the migraines came back to please come back to a&e and may need further tests done at the neurology or headache clinic. still feeling exhausted and poorly but have been told to come back if it continues. Hoping the treatment I have had resolves this and rest :(
Visited Urgent care centre on October 2024
Review titled The Royal Victoria Infirmary
Replied on 03 October 2024
Thank you for taking the time to leave your feedback regarding your care at the RVI A&E and Urgent Care departments. We are pleased that the staff looked after you well, getting you in to a position to return home and recover. We will forwarded your comments to the directorate concerned, who will share with the staff involved.
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Review titled Very pleased
Rated 5 stars out of 5
by Lynda - Posted on 29 October 2024
I was very pleased with the whole experience I had, whilst attending RVI for eyelid surgery. Every step of the way, I was made to feel at ease and cared for. The surgery I had and end result were excellent.
Visited Ophthalmology on October 2024
Review titled The Royal Victoria Infirmary
Replied on 29 October 2024
Thank you for taking the time to leave your feedback regarding your care at the RVI Ophthalmology department. We are pleased that the staff helped you to feel at ease and cared for while in for surgery on your eyelid. We will forwarded your comments to the directorate concerned, who will share with the staff involved.
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Review titled Wonderful care and practice
Rated 5 stars out of 5
by Anonymous - Posted on 21 September 2024
My son recently broke his humerus and needed surgery. He recovered in Ward 23 and couldn’t have been more cared for. He suffers with OCD and the staff were so understanding and nothing was a bother. My heartfelt thanks go out to the lovely nurses, physio, consultant, anaesthetist and carers who helped with his care. My son was extremely anxious about taking any kind of drug but the nurses calmly explained the medicine needed in terms of pain relief and why it was necessary and how it would help over and over again. This really helped with his anxiety which was through the roof as you can imagine. He even said himself he has conquered his fear of hospitals now. All the nurses were amazing and deserve a shout out. Thank you.
Visited General Surgery on September 2024
Review titled The Royal Victoria Infirmary
Replied on 23 September 2024
Thank you for taking the time to leave your feedback regarding your sons recent visit to Surgical Services at the RVI. We are pleased that the staff were able to help with his anxiety and he has now conquered his fear of hospitals. We will forwarded your comments to the directorate concerned, who will share with the staff involved.
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Review titled Outstanding Endoscopy staff
Rated 5 stars out of 5
by Helen - Posted on 27 September 2024
I must praise the amazing staff in the Endoscopy Department for the excellent service that I received today. I was admitted as an outpatient for sigmoidoscopy and everyone from the reception staff to the lovely staff member who made me a cup of tea were exceptional. The procedure (although not pleasant) was in a very relaxed environment, thanks to cheerful and friendly staff members who were extremely reassuring. Having had failed endoscopies previously, today was a new experience thanks to the skill and expertise of the Endoscopist and supporting staff. I was put at ease immediately and both relieved and happy that the procedure was able to be carried out. I really can't thank the team enough.
Visited Gastrointestinal and Liver services on September 2024
Review titled The Royal Victoria Infirmary
Replied on 30 September 2024
Thank you for taking the time to leave your feedback regarding your care at the RVI Endoscopy department. We are pleased that you received excellent care from the staff who were lovely and reassuring. We will forwarded your comments to the directorate concerned, who will share with the staff involved.
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Review titled Eye Outpatients
Rated 5 stars out of 5
by Chris Elizabeth Clarkson - Posted on 09 September 2024
Macular problems have reduced my vision and consequently restricted a lot of activities and general getting around. I anticipated my appointment at the outpatients would be to start a plan to maybe control the condition and slow down any further deteriation. This is going ahead, however what I did not expect was to walk out a couple of hours later with a lot of vision restored. I was advised part of my poor vision was down to past cataract surgery and laser treatment should help with this. I was able to get laser treatment the same day and cannot quite believe what an improvement this has made to my sight. My world is so much brighter and issues with blurred and foggy images have gone. When I walked into the centre that morning I could not see clearly anything past a metre in front of me, coming out I could identify my lift, and read the car registration from metres away, the results were that quick! Overall I think seen three consultants on that day, I know they cannot be named but hope they get to know they have given me such a quality of life back a big thank you is not enough. My world had become so insular and now I am back out re-visiting as many places as possible now I can see them again. Massive Thanks to all.
Visited Ophthalmology on September 2024
Review titled The Royal Victoria Infirmary
Replied on 09 September 2024
Thank you for taking the time to leave your feedback regarding your recent visit to the Ophthalmology department at the RVI Newcastle Hospitals. We are pleased that what was initially thought to be an appointment to make arrangements to control your deteriorating vision ended up resulting in laser treatment to restore your vision . We will forwarded your comments to the directorate concerned, who will share with the staff involved.
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Review titled The staff at Ophthalmology
Rated 5 stars out of 5
by Stephen bland - Posted on 20 August 2024
One of the staff went above and beyond Ophthalmology in the rvi deserves praise for the work she does she is hard working and polite and helpful and made my stay in hospital very pleasant can you tell her how appreciated I was good staff are hard to come by well done
Visited Ophthalmology on August 2024
Review titled The Royal Victoria Infirmary
Replied on 21 August 2024
Thank you for taking the time to leave your feedback regarding your recent stay at the RVI in the Ophthalmology department. We are pleased that you found the staff to be hardworking, polite and helpful and made your stay pleasant. We have forwarded your comments to the directorate concerned, who will share with the staff involved.
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Review titled Amazing Hospital the RVI
Rated 5 stars out of 5
by Karen - Posted on 28 August 2024
Had routine mammogram and was recalled mammograms scans biopsies all scary stuff, got my results at the breast clinic confirming very early breast cancer, had to have lumpectomy and lymph nodes removed, a big thank you to all the breast care teams my surgeon ward 45 and 47 for looking after me, everyone from day one in this hospital has been amazing they went up and beyond to help you was treated with respect and kindness at all times. I had amazing news yesterday my surgeon rang me to save me going to the hospital to tell me I have very good news, he had got the cancer out, lymph nodes clear margins clear, just some radiotherapy and tablets, thank you from the bottom of my heart ❤️ 💙 to you all, fantastic people and I met some lovely patients there too and hope there all getting on well 😀 I was amazed ward 47 knocked there lights out on our ward and closed the door at night so we could rest all you could see was the car park lit up,keep doing what your all doing your the best and so is this hospital:)
Visited Breast Surgery on August 2024
Review titled The Royal Victoria Infirmary
Replied on 02 September 2024
Thank you for taking the time to leave your feedback regarding your recent experience on Surgical Services ward 45 and 47 at the RVI Hospital. We are pleased that you found the teams to be amazing, treating you with respect and kindness at all times. We will forwarded your comments to the directorate concerned, who will share with the staff involved.
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Review titled Brain Biopsy
Rated 5 stars out of 5
by Yvonne Purvis - Posted on 15 August 2024
Admitted to ward 17 for a btain biopsy and after care on ward 15. I can't praise any of the staff highly enough that I was looked after by during my stay, all were very kind and caring was able to completely put my trust and well being in their hands. I am so grateful to them all.
Visited Neurology on August 2024
Review titled The Royal Victoria Infirmary
Replied on 19 August 2024
Thank you for taking the time to leave your feedback regarding your recent visit to wards 17 and 15 at the RVI. We are pleased that you found the staff to be kind and caring and felt able to put your trust and well being in their hands. We have forwarded your comments to the directorate concerned, who will share with the staff involved.
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Review titled Excellent practice. So professional
Rated 5 stars out of 5
by Gary - Posted on 01 September 2024
Visited A&E this morning got to see the kindest most professional nurse! I had dislocated my ankle but managed to pop it back in. The Nurse was extremely understanding of my circumstances and made me feel calm and relaxed. She was very thorough sending me for xray and ct scan to make sure no lasting damage had been caused. Thank you so much.
Visited Accident and emergency services on August 2024
Review titled The Royal Victoria Infirmary
Replied on 02 September 2024
Thank you for taking the time to leave your feedback regarding your recent visit to the RVI Emergency department. We are pleased that you felt thoroughly looked after and the nurse you saw was understanding and helped you to relax. We will forwarded your comments to the directorate concerned, who will share with the staff involved.
Information supplied by The Newcastle Upon Tyne Hospitals NHS Foundation Trust