The Meriden Hospital
University Hospital Site, Clifford Bridge Road, Coventry, Warwickshire, CV2 2LQContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Very poor communications
Rated 3 stars out of 5
by Tony Kent - Posted on 31 July 2023
Email s not drawn to the attention of the recipient. No answer to the consultant s secretary extension. Wrong email confirmation of a telephone appointment causing confusion Slow response due to letter s written and typed by secretary. This is 2023 !!
Visited Don't know on July 2023
Review titled The Meriden Hospital
Replied on 05 September 2023
Dear Tony Kent, Thank you for your feedback. We are so sorry to hear that you did not have a positive experience. We would appreciate it if you could elaborate on what happened during your visit to The Meriden Hospital via email. customerservicemeriden@circlehealthgroup.co.uk. Your feedback is va luable to us and will help us improve our services. Once again thank you for taking the time to share your experience. I am sorry that it was not a positive one. Kind regards, Meriden Hospital
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Review titled Hip replacement
Rated 1 star out of 5
by Susan Johnson - Posted on 05 July 2023
My surgeon was amazing. However the care after was not the standard in which I expected from a private hospital I was booked to stay for 2 nights initially, however the hospital were made very aware this would not be long enough to recover from the surgery due to a pre existing condition. On night 3 I was horrified to be told I was going to be sent to nhs hospital as my 2 nights were up. I was also told that I was a nhs patient so my time had expired basically. Horrified I explained that I was fee paying and we had emptied our bank account to pay for this op. I spent the evening very distressed and worried. I felt that the care then declined from there. My time was up! Mistakes started to be made and I new I had to get out of there. I have never been so scared in my life.
Visited General Surgery on June 2023
Review titled The Meriden Hospital
Replied on 05 September 2023
Dear Susan Johnson, Thank you for your feedback. We are so sorry to hear that you did not have a positive experience. We would appreciate it if you could elaborate on what happened during your visit to The Meriden Hospital via email. customerservicemeriden@circlehealthgroup.co.uk. Your feedback is valuable to us and will help us improve our services. Once again thank you for taking the time to share your experience. I am sorry that it was not a positive one. Kind regards, Meriden Hospital
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 10 April 2023
It was my very first surgery experience. Was very pleased with all care and attention from hospital staff during my stay. I have received very professional care and want to thank all the doctors and nurses who was watching after me.
Visited Neurosurgery on April 2023
Review titled The Meriden Hospital
Replied on 04 May 2023
Dear patient, we are very happy to have provided you with such a positive experience! We sincerely thank you for the positive review, and look forward to seeing you again soon! Kind regards, Meriden Hospital
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Review titled Knee surgery
Rated 5 stars out of 5
by Anonymous - Posted on 02 May 2023
I was only in the hospital for a couple of days my stay was lovely the nurses were great looked after me very well always coming in to see if I was ok my surgery was a success and my surgeon was great and the food was fantastic just like to say a big thank you to everyone who looked after me you are all amazing
Visited General Surgery on April 2023
Review titled The Meriden Hospital
Replied on 04 May 2023
Dear Patient, reviews like this give us motivation and help us ensure we provide high-quality care, so yhank you again for taking the time to let us know how we did. We hope you have a great day! Kind regards, Meriden Hospital
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Review titled No communication
Rated 2 stars out of 5
by Kathleen Molan - Posted on 24 April 2023
I was due for an operation on 28th March for Kidney Stones but on 24th it was cancelled by phone. I rang a week later to see what was happening and was told that I hadn't been forgotten I have rung and left 4 messages since then with no response. I have had to listen to the Circle Health puff re customer care each time - not impressed.
Visited General Surgery on March 2023
Review titled The Meriden Hospital
Replied on 04 May 2023
Dear Kathleen Molan, Thank you for your feedback, we're sorry to hear that our staff didn't respond to your telephone calls. We'll make sure to pass on your concerns to our team and work on improving our communication. Thank you for bringing this to our attention. Kind regards, Meriden Hospital
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Review titled First rate
Rated 5 stars out of 5
by Karen - Posted on 05 October 2023
I had a hip operation the beginning of this year. The care I received was first rate from the surgeon, Nurses, Physio, catering, cleaners and room. The only disappointing part of the whole experience, was on the day I was discharged. Getting equipment and tablets to come home, was no problem. But trying to get the discharge letter took nearly 5 hours, with me keep asking and asking for it. When I left the hospital their was no nurse to see me out of the hospital.
Visited Orthopaedics on February 2023
Review titled The Meriden Hospital
Replied on 31 October 2023
Dear Karen, Thank you for sharing your feedback about your hip operation earlier this year. We're delighted to hear that you received first-rate care from our dedicated staff, including the surgeon, nurses, physiotherapists, catering, and the cleaning team. Your comfort and well-being are our top priorities, and it's heartwarming to know that these aspects of your experience were positive. We do apologize for the delay in receiving your discharge letter, which caused frustration. We understand that timely communication is crucial for patients. Your feedback highlights an area where we can improve our processes, and we'll certainly take this into consideration to provide a smoother discharge process in the future. We're sorry to hear that there was no nurse available to see you out of the hospital upon your departure. We'll use your feedback to ensure that there is a smoother transition for patients leaving our care. If you ever require our services in the future or have any questions, please don't hesitate to reach out. We are here to support you in every way we can. Thank you for choosing our hospital, and we appreciate your valuable feedback. Sincerely, Meriden Hospital
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Review titled Surgery and care …… cleanliness
Rated 5 stars out of 5
by Anonymous - Posted on 01 February 2023
From pre consultation to post operative care was excellent. Nursing and medical very professional and answered all questions. The experience was let down on the cleaning of the room. It was not cleaned once. My bin in my room and bathroom was not emptied once. Rubbish was actually on the floor.
Visited Orthopaedics on January 2023
Review titled The Meriden Hospital
Replied on 21 February 2023
Dear Patient, we're happy to hear you had such a positive experience with our clinical team! At the Meriden we strive to deliver a top quality service in all areas of the hospital, so to hear that we let you down with housekeeping is very sad to hear, we apologise profusely. This well be fed back to make sure that this does not happen to any of our future patients. Once again we apologise and thank you for taking the time to leave a review. Kind regards, The Meriden Hospital
Information supplied by Circle Health Group Limited