The James Cook University Hospital
Marton Road, Middlesbrough, Cleveland, TS4 3BWContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled 1 year wait on appointment
Rated 4 stars out of 5
by Deepti Neelkantan - Posted on 02 November 2023
Hi there, I been having constricted breathing for more than a year and my GP referred me to ENT department on 23 Nov 2022 and I have still not received an appointment from this team. I called the department in July and they said wait period is 12 months minimum and I am coming close to this. But I have had no appointments thought the post. I am suffering with my breathing and they don't seem able to see me and resolve my issues.
Visited Ear, Nose & Throat on November 2023
Review titled The James Cook University Hospital
Replied on 16 November 2023
Dear Deepti, Thank you for your feedback in relation to the ENT Department at South Tees Hospitals NHS Foundation Trust. I am very sorry you have had cause to contact us about your experience. If you would like to discuss your concerns, please contact the Patient Experience Department by calling 01642 854807. Alternatively, you may wish to email us at stees.patient.experience@nhs.net. Kind regards, Tracy Patient Experience Officer
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Review titled Great team of surgeons
Rated 5 stars out of 5
by Anonymous - Posted on 13 November 2023
I have had 2 abbsesses drained and each time made me feel at ease also talked about wat there were doing lovely people also thanks to staff on ward 37 and staff in a/e who were really lovely and helpful and especially to a nurse practitioner who looked after me and noticed that something was wrong with my observations thanks again
Visited Accident and emergency services on November 2023
Review titled The James Cook University Hospital
Replied on 14 November 2023
Good afternoon, Thank you for your feedback in which you express your gratitude for the care and treatment you received from the South Tees NHS Foundation Trust. It is always pleasing to receive a message of thanks and I very much appreciate you taking the time to write. I will ensure your kind comments are passed to senior managers on ward 37 and A&E, so the members of staff are made aware of the positive feedback. Kind regards, Tracy Patient Experience Officer
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Review titled Professional handles
Rated 5 stars out of 5
by Paul Richardson - Posted on 09 November 2023
Visited Eye Day care today. While team fromrhe moment I arrived, to all clinical staff they collectively showed a fantastic, empathetic, professional attitude.
Visited Ophthalmology on November 2023
Review titled The James Cook University Hospital
Replied on 14 November 2023
Dear Mr Richardson, Thank you for your feedback in relation to the Eye Day care team at South Tees Hospitals NHS Foundation Trust. Please be assured that your kind comments on the care and treatment you received at James Cook University Hospital will be shared with staff who I am sure will be delighted to receive them. Kind regards, Tracy Patient Experience Officer
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Review titled Surgical Admissions
Rated 4 stars out of 5
by Marie - Posted on 04 December 2023
I came in for surgery on the 28th of November at 1:30pm. I would like to say I was so content with the care I received from several hospital workers. Unfortunately I cannot remember their names (I apologise for this) First of all - A lovely person that took me down to theatre, held my hand and was there for me whilst feeling very anxious, before and during my surgery…She made me feel much much more relaxed. The second person who was there for me when I came round after my surgery - Very caring, understanding and reassuring. Also the two people that worked in the surgical admissions department - They were very patient with me whilst I was in a lot of pain and discomfort. I was cared for until a bed became available for my overnight stay. (I must add, they were late finishing their shift) due to a delay in finding a bed, but their care for me remained the same. I thank you all from the bottom of my heart for making me feel as comfortable, and as calm as possible.
Visited Don't know on November 2023
Review titled The James Cook University Hospital
Replied on 08 December 2023
Dear Marie, Thank you for your feedback regarding the care and treatment you received at South Tees Hospitals NHS Foundation Trust. Please be assured that your kind comments regarding the care and treatment you have received will be shared with the teams involved, who I am sure will be delighted to receive them. Thank you again for taking the time to provide us with your feedback. Kind regards Eve Patient Experience Officer
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Review titled Staff go over and beyond!
Rated 5 stars out of 5
by Steven Awford - Posted on 13 November 2023
Our daughter had to visit the Children’s Day Surgical Unit today. From walking in all the nurses and staff went over and beyond to make sure she was kept comfortable and entertained while waiting for her surgery. The surgeon and anaesthetist were brilliant with her and really put her mind at ease. All staff ensured me and my wife were comfortable and well informed. After surgery she was kept comfortable and staff continued to offer an outstanding service right up until we left the ward and beyond. We left our daughter’s book behind and we were promptly contacted before we left the building to collect it. Great staff, great service!!
Visited Paediatric Surgery on November 2023
Review titled The James Cook University Hospital
Replied on 14 November 2023
Dear Mr Awford, Thank you for your feedback in relation to the Children's Surgical Day Unit team at South Tees Hospitals NHS Foundation Trust. Please be assured that your kind comments on the care and treatment your daughter received, and your experience with the team, will be shared with staff, who I am sure will be delighted to receive them. Thank you again for taking the time to contact us to pass on your positive experience. Kind regards, Tracy Patient Experience Officer
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Review titled Excellent patient care
Rated 5 stars out of 5
by Christopher Deaton - Posted on 11 October 2023
All the Surgical admissions team unit 2 staff are incredible and deserve a massive thank you for the way they have engaged with me from the minute I walked onto the ward this morning. They have been incredibly professional, empathetic and caring and each and everyone of them are a credit to your trust and it’s values.
Visited Don't know on October 2023
Review titled The James Cook University Hospital
Replied on 17 October 2023
Dear Mr Deaton, Thank you for your feedback in relation to the Surgical Admissions team at South Tees Hospitals NHS Foundation Trust. Please be assured that your kind comments on the care and treatment you received at The James Cook University Hospital will be shared with staff, who I am sure will be delighted to receive them. Kind regards, Tracy Patient Experience Officer
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Review titled Very professional and friendly!
Rated 5 stars out of 5
by Richard Graham - Posted on 27 October 2023
I visited the Accident and Emergency due to concerns of a heart attack and Angina symptoms. Needless to say when I arrived I was agitated and very worried. Right from reception to Triage to same day emergency care I was taken care of by very professional and friendly staff. At no point did I feel neglected and my worries were dispelled once my bloods were analysed. Turns out weirdly my symptoms mimicked Angina and likely are caused by a virus which fits as my wife and I have been unwell for a couple of weeks now.After seeing so much bad press I was reassured by the cleanliness and ventilation and amazing staff. They really are heroes make no mistake! Please pay them more and treat them with the same respect they give to us patients. Top marks to all of my heroes!
Visited Accident and emergency services on October 2023
Review titled The James Cook University Hospital
Replied on 06 November 2023
Dear Mr Graham, Thank you for your feedback in relation to the A&E team at South Tees Hospitals NHS Foundation Trust. Please be assured that your kind comments on the care and treatment you received in the A&E Department, at The James Cook University Hospital, will be shared with staff, who I am sure will be delighted to receive them. Thank you again for taking the time to contact us to pass on your positive experience. Kind regards, Tracy Patient Experience Officer
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Review titled Excellent Care
Rated 5 stars out of 5
by Sharon Johnson - Posted on 28 October 2023
Going through an extremely scary experience was made so much easier by the kind, supportive, efficient and reassuring staff. I knew from their skill and attention I was going to be alright. Thank you so much each and everyone of you.
Visited Accident and emergency services on October 2023
Review titled The James Cook University Hospital
Replied on 06 November 2023
Dear Sharon, Thank you for your feedback in relation to South Tees NHS Foundation Trust. It is always pleasing to receive a message of thanks and I very much appreciate you taking the time to write. If you would like to let us know which particular department the feedback is meant for, then we would be able to share it with the relevant staff. To do this you can contact the Patient Experience Department by ringing 01642 854807 or email stees.patient.experience@nhs.net kind regards, Tracy Patient Experience Facilitator
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Review titled Great staff
Rated 5 stars out of 5
by Sean brown - Posted on 25 September 2023
Lady on south entrance reception desk was very kind, polite and helpful fully deserves recognition wish they were all like you . Thankyou .
Visited Cardiology on September 2023
Review titled The James Cook University Hospital
Replied on 04 October 2023
Dear Sean, Thank you for your feedback in which you express your gratitude for the help you received from the South Tees Hospitals NHS Foundation Trust. It is always pleasing to receive a message of thanks and I very much appreciate you taking the time to write. I will ensure your kind comments are passed to senior managers, so that the member of staff concerned is made aware of the positive feedback received from you. Kind regards, Tracy Patient Experience Officer
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Review titled Excellent service
Rated 5 stars out of 5
by Richard Fletcher - Posted on 21 September 2023
Skin lesion removal for biopsy. Professional approach from Doctor/surgeon excellent support nurses ( or whatever they are called nowadays!). Relaxed , informative to my possibly off beat questions. Admin overall was good including a well staffed coffee bar. Directions for one not fully cognisant of site possibly confusing...need to review signage directions? Made Dermatology reception 3 minutes late having turned into hospital 20 minutes early. Suggest should arrive 40 minutes before hand to allow time for new log in machines. Overall operation score 10/10 for all 3 people. Sincere thanks.
Visited Dermatology on September 2023
The James Cook University Hospital has not yet replied.
Information supplied by South Tees Hospitals NHS Foundation Trust