The James Cook University Hospital
Marton Road, Middlesbrough, Cleveland, TS4 3BWContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Theatre staff and recovery
Rated 5 stars out of 5
by Emma - Posted on 08 November 2024
My daughter came in for procedure into theatre she has very severe ME and has a lot of needs they were absolutely outstanding with her understanding and just listened allowed me to be with her in recovery and they were just amazing the care and compassion they provided was amazing severe ME is not well understood but for the first time we were listened to and her care in there was faultless
Visited Don't know on November 2024
The James Cook University Hospital has not yet replied.
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Review titled Great service friendly staff
Rated 5 stars out of 5
by Gemma badley - Posted on 10 October 2024
Stayed at the sau womens department again, yet again lovely staff nurses friendly and welcoming even saved me money on having to pay for a taxi plus the surgeon is really lovely too 😊
Visited Urology on October 2024
The James Cook University Hospital has not yet replied.
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Review titled Excellent care from the team at SDEC
Rated 5 stars out of 5
by Dorothy Parsons - Posted on 13 October 2024
I had to go to SDEC on 12 October for blook transfusion and iro infusion. The care and professionalism of all the team (beginning with Reception) could not be faulted. I was made to feel very comfortable and unworried during my whole visit. The nursing staff and doctors were exceptional and the whole department had a friendly, warm atmosphere. Nothing was too much trouble. Thank you to everyone involved.
Visited Accident and emergency services on October 2024
The James Cook University Hospital has not yet replied.
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Review titled Waited for 12 hours plus in James cook A&E
Rated 1 star out of 5
by Anonymous - Posted on 15 October 2024
Elderly male 94 years of age brought in by ambulance at 5pm on Monday evening, made to wait in the corridor for 6+ hours without triage on a stretcher, no bloods were taken, no request for scans or X-rays following a fall with a long lie. Waited until 4am, still no bloods, no doctor allocated to case, no pain medication offered or given. Staff had no empathy for the fact he had been waiting 12+ hours without a plan, in the absence of bloods or scans. Absolutely appalling. This is our so called nhs failing our most vulnerable, geriatric patients. And I happened to witness all this as a fellow healthcare professional before my very own eyes. Still waiting, no plan, now told have to wait another 2 hours for bloods to come back.
Visited Accident and emergency services on October 2024
The James Cook University Hospital has not yet replied.
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Review titled Nurses brilliant
Rated 5 stars out of 5
by Philip dron - Posted on 14 October 2024
Had a short stay in coronary care unit had a triple bypass must say nurses were absolutely fantastic on ward 32
Visited Cardiology on October 2024
The James Cook University Hospital has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Gemma badley - Posted on 27 September 2024
Went to surgical assessment unit female om the 26th September best hospital I've been treated in made me feel relaxed and welcome theatre staff where extra lovely back in a few weeks time thank you for taking care of me
Visited Don't know on September 2024
The James Cook University Hospital has not yet replied.
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Review titled Not good times
Rated 3 stars out of 5
by Anonymous - Posted on 30 September 2024
waiting for over 5 hours before even getting results, they need to do something to help with the timings of things
Visited Accident and emergency services on September 2024
The James Cook University Hospital has not yet replied.
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Review titled Very disappointed
Rated 1 star out of 5
by Hannah - Posted on 27 September 2024
Ended up in here Tuesday 24/09/2024 with infection and gallbladder issues. Been here multiple times and understand the wait times and the pressure the NHS is under. Very annoyed I can’t name the Dr and nurse who treat me appallingly. It’s was a miserable experience lead by two staff members who clearly believed patients should struggle/ suffer. Not an experience I’ve had here before.
Visited Accident and emergency services on September 2024
The James Cook University Hospital has not yet replied.
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Review titled Excellent care
Rated 5 stars out of 5
by Lucy Bryant - Posted on 07 August 2024
From the second we entered the maternity ward for the first part of our induction of labour on 2.8.24 to leaving on 7.8.24 our care has been second to none. Each midwife, student, health care professional, maternity specialist, doctor, anaesthetist and member of the kitchen team has blown us blown us away with not only their excellent level of care but also their professionalism, kindness, knowledge and bedside manner. As a nervous couple bringing their first baby into the world we simply could not have asked for anything better from a medical department. The midwives and people we have met have cared for and supported us in such a way that I truly believe our baby and myself could not have had a better start to our journey into parenthood. Just when we thought that a midwife couldn’t get any better there would be a shift change and a new member of the team would arrive and continue the same excellent level of care, answering every question and supporting in anyway they could. The service they provided felt as though they all had a desire to go above and beyond to ensure that we were looked after. Well beyond anything we could have hoped to expect. Particularly during my labour I felt so safe in the knowledge that I couldn’t possibly have a better team of people around me and whatever I had needed they would have been able to act on this quickly and safely. Every detail and check was done meticulously to ensure our safety and wellbeing from the moment we entered the building. The staff in this department are a credit to this hospital and our local area and I feel fortunate to have experienced this time under their care. Having being fortunate enough to have not needed to use hospital services throughout my life I was quite nervous about being a ‘patient’ for the first time but I didn’t need to be and I feel so fortunate to each member of the NHS who has played even a small part in my experience. Absolutely excellent. Thank you to the James Cook services.
Visited Maternity services on August 2024
The James Cook University Hospital has not yet replied.
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Review titled The home of professionals
Rated 5 stars out of 5
by Colin Lyne - Posted on 23 September 2024
Having recently had a need to attend the endoscopy and astrology department, I have nothing but praise and thanks for the staff. Professional, comforting, supportive. It’s ( almost!) a joy to attend! Thanks all.
Visited Gastrointestinal and Liver services on August 2024
The James Cook University Hospital has not yet replied.
Information supplied by South Tees Hospitals NHS Foundation Trust