The Blackheath Hospital
40 - 42 Lee Terrace, London, SE3 9UDContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Training needed
Rated 1 star out of 5
by Martyn Reardon - Posted on 05 July 2023
I rang for an appointment for my son, and asked a specific question and gave the receptionist the service I required. The receptionist said yes and booked appointment. On arrival we meet the Doctor who said straight away we don’t perform that procedure. The cost of this consultation was £150. What a rip off.
Visited Orthopaedics on June 2023
Review titled The Blackheath Hospital
Replied on 04 August 2023
Dear Martyn, We are sorry to hear about your experience with us. We would like to look investigate this further, would you mind emailing what date your appointment was and your contact details to youropinioncounts@circlehealthgroup.co.uk
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Review titled Awful, terrible service for patients
Rated 1 star out of 5
by Anonymous - Posted on 03 May 2023
I was referred to the hospital and had an initial neurosurgery appointment in February. The doctor was hopeless. He basically told me as a young, 30 year old female, that I should not try having children and would never exercise again. He would offer no advice as he had not seen my MRI imaging (the MRI scan had been undertaken two months previously). I was offered a further appointment two months later in April. That was subsequently cancelled, no explanation offered. Re-made for May, then that was cancelled. I am now told I have to wait until June - several months later. Meanwhile I continue to suffer a lot of pain. How can the hospital just leave patients waiting for months on end, with no explanation offered. I have wasted several days off work attending the useless appointment, and trying to re-schedule. Clearly the consultant's time is more important than those of his patients.
Visited Orthopaedics on February 2023
Review titled The Blackheath Hospital
Replied on 09 May 2023
Dear Patient, Thank you for posting this feedback and I apologise for the experience you have had. If you contact me directly on dean.morris@circlehealthgroup.co.uk, I will look into this. Thanks, Dean Morris Director of Clinical Services
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Review titled pleasant experience for an unpleasant procedure
Rated 5 stars out of 5
by Anonymous - Posted on 13 February 2023
Had a colonoscopy at Black Heath hospital. The staff were very kind and helped alot to make an unpleasant procedure, as pleasant and bearable as possible. The after op care was also first class. Happy to recommend.
Visited Diagnostic Endoscopy on February 2023
Review titled The Blackheath Hospital
Replied on 16 February 2023
Dear patient, Thank you for taking the time to feedback on your experience. I will ensure the Endoscopy team receive this. Kind Regards, Dean Morris Director of Clinical Services
Information supplied by Circle Health Group Limited