Tameside & Glossop Integrated Care NHS Foundation Trust
Fountain St, Ashton Under Lyne, Lancashire, OL6 9RWContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Same Day Emergency Care Unit
Rated 5 stars out of 5
by David William Milner - Posted on 01 March 2023
I accompanied my wife to the Same Day Emergency Care Unit on 21st, 23rd, & 28th February. Each visit needed to last several hours & all the staff in this unit were extremely pleasant, friendly, helpful, caring, communitive & very professional.. We cannot thank them enough for everything they did & with a smile. Excellent. Best wishes to you all.
Visited Accident and emergency services on February 2023
Review titled Tameside & Glossop Integrated Care NHS Foundation Trust
Replied on 13 March 2023
Thank you for sharing your feedback regarding the treatment your wife received at Tameside Hospital. I understand that this must have been a concerning time for you, but I was very pleased to read that the staff involved in your wife’s care have been able to provide you both with such a positive experience. Your comments have been shared with the Same Day Emergency Care Unit staff who will be very grateful to receive such kind feedback. If you would like to share any further comments please contact patient.experience@tgh.nhs.uk and the team will be happy to share any specific compliments further. Thank you again for taking the time to post your experience.
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Review titled Rude nurse/doctor
Rated 2 stars out of 5
by Anonymous - Posted on 02 February 2023
My mum has attended tameside hospital today with her partner as he was unwell... they both can't speak fully English so when they been called by the nurse My mum has called me and put me on loud speaker so I could translate and did the same when the doctor came to speak to them ... both times when I tried to explain the symptoms My stepdad was having I have been interrupted and both the nurse and the doctor have been talking over me whenever I tried to ask something or explain something. They wouldn't let me finish saying all the symptoms he had and over all talk or ask questions .. under pressure/stress or not its not an excuse to be rude to another person when they in need of help.
Visited Accident and emergency services on February 2023
Review titled Tameside & Glossop Integrated Care NHS Foundation Trust
Replied on 02 February 2023
I was very sorry to read about your mum and stepdad having a poor experience when they attended Tameside Hospital recently. The experience and behaviours you have described fall below the standards that we aim to provide. Though the experience you have shared was not positive, I would like to thank you for raising your concerns. As an organisation we use all patient feedback to support learning and for continuous improvement. If you would like further assistance in relation to your experience or sharing your concerns, our PALS and Complaints Team can be contacted on 0161 922 4466 or palsandcomplaints@tgh.nhs.uk and a member of the team will be able to support you.
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Review titled Such a positive A&E experience
by Bumblebea - Posted on 31 January 2023
My 9 year old son injured his foot skateboarding. We took him to Tameside hospital A&E, having taken his details they gave him a wheelchair and sent him straight up to paediatrics A&E. He was seen immediately and quickly given medication for the pain. His foot was assessed and he was sent for an x-ray. We waited only 25 mins for the x-ray and it was quickly ascertained that he had broken 2 bones in his foot. He was then given a supportive boot to wear and crutches along with advice on how to manage the pain and support his recovery. All in all we were in and out of the hospital within 1.5 hours which was fantastic. Such a positive experience, thank you to everyone involved.
Visited January 2023
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Review titled Tameside & Glossop Integrated Care NHS Foundation Trust
Replied on 31 January 2023
Thank you for taking the time to share your positive experience when you recently attended the Emergency Department at Tameside Hospital with your son. I was pleased to read that your son was quickly examined and received appropriate pain relief. Your comments have been sent to the Department so that these can be directly shared with the relevant teams. Thank you again for your feedback and I hope your son continues to recover well. if you would like to share any further feedback please contact patient.experience@tgh.nhs.uk and the team will be happy to share your compliments further.
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Review titled confusion
Rated 2 stars out of 5
by Anonymous - Posted on 13 January 2023
In a and e by ambulance with breathing and chest difficulties, seen by triage within 2 hours then told to wait to see doctor. 10 hours later {i am 73} eventually called, was there for 14 hours. Why is Walk in, in the same dept as A and E, surely there should be seperate staff as and e is for accidents and serious emergencys,.
Visited Accident and emergency services on January 2023
Review titled Tameside & Glossop Integrated Care NHS Foundation Trust
Replied on 17 January 2023
Thank you for taking the time to share your recent experience when you attended the Accident and Emergency Department at Tameside Hospital. I am sorry that your wait to be seen in the Department was longer than expected, and whilst every attempt is made to provide up to date waiting times, unfortunately there may be increases in waiting times due to people’s clinical needs and depending on how many people attend the Department. I hope you feel better and received the appropriate support and treatment when you were seen. I can confirm that though the Urgent Treatment Centre is located near the Accident and Emergency Department the two are separate and provide different services depending on a patient’s clinical needs. However, if you would like to discuss your experience further, please contact the PALS and Complaints Team on 0161 922 4466 or palsandcomplaints@tgh.nhs.uk and we can provide further assistance.
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Review titled Waiting Times
by taylor95 - Posted on 16 December 2022
I came off birth control 2 years ago to start a family. Unfortunately, my body has not gone back to its normal state. I was diagnosed with PCOS where they referred me to the Gynae Department at Tameside Hospital. They originally advised that the wait would be 6 weeks. I have been waiting for 39 weeks at the moment. I ring to check and they just advise I just need to wait and this is all they can do. So frustrating, as I am struggling and want to start a family!
Visited December 2022
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Review titled Tameside & Glossop Integrated Care NHS Foundation Trust
Replied on 20 December 2022
I am sorry to read about your experience relating to the waiting time for an appointment with the Gynaecology department at Tameside and Glossop ICFT. Unfortunately, we have experienced some increases in waiting times within our Gynaecology Department, which is also being experienced nationally. So that we can review your appointment details, please contact the PALS and Complaints Team on 0161 922 4466 or palsandcomplaints@tgh.nhs.uk and we can provide assistance to you in relation to this.
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Review titled Unprofessional
Rated 2 stars out of 5
by Anonymous - Posted on 18 December 2022
I came into A&e wanting the Walk In Centre after suffering extreme pain in my ovaries. Was told that it was required for me to stay in A&e; understandable. In triage I was quite anxious and stressed as I am not a fan of hospitals, and was basically ignored by the nurse taking my blood pressure. After an Akg and bloods, I was called by a doctor only to end up walking around the corridors for several minutes. He then says there is no rooms for me, and in the corridor in earshot of other patients and staff, he tells me he thinks I have Endometriosis. Obviously upset, I was then promptly told to go back into the waiting room and was left for hours again before being told I would be referred to a gynaecologist. Unprofessional, insensitive and would not return to this A&e department.
Visited Accident and emergency services on November 2022
Review titled Tameside & Glossop Integrated Care NHS Foundation Trust
Replied on 20 December 2022
I was very sorry to read about your experience when you attended the Emergency Department at Tameside Hospital. Your feedback has been shared with the Department for learning so that they can understand your experience and the impact this had on you. Unfortunately, the Emergency Department has seen an increase in the number of patients attending and the acuity of their needs, and at times this has limited space in the Department. However, I am sorry that you felt you were not treated with more compassion at what must have been a difficult time, and though the experience you describe was not positive, I would like to thank you for sharing this. If you would like further assistance in relation to talking about your Emergency Department visit, then please contact our PALS and Complaints Team on 0161 922 4466 or palsandcomplaints@tgh.nhs.uk
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Review titled Great care
Rated 5 stars out of 5
by Janice - Posted on 05 December 2022
I just want to say a big thank you to staff on A&E, Resus and AMU for looking after me nearly two weeks ago. I felt so poorly when I got there, thanks again for looking after me.
Visited Accident and emergency services on November 2022
Review titled Tameside & Glossop Integrated Care NHS Foundation Trust
Replied on 06 December 2022
Thank you for taking the time to share your experience. It is always encouraging for staff to receive such feedback. I will ensure your feedback is shared with the senior leadership team so that they can review and share your comments with those teams involved. Thank you once again.
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Review titled Brilliant service
Rated 5 stars out of 5
by Luke Merson - Posted on 24 October 2022
I recently had a tooth extraction under IV sedation as a very anxious dental patient, the 3 young ladies who carried out my procedure were professional and did there utmost best to put me at ease and talk me through the entire process. They made me feel comfortable and made what could have been a traumatic experience as pleasant as could be. Thank you for your professionalism, knowledge and for being such lovely people. For anyone else worried or anxious about procedures like this I would recommend this service.
Visited Oral and Maxillofacial Surgery on October 2022
Review titled Tameside & Glossop Integrated Care NHS Foundation Trust
Replied on 26 October 2022
Thank you for your feedback. I was sorry to read about your anxiety as you approached your dental procedure but I am very glad that staff were able to support you at this time and put you at ease. Your recommendation regarding the service is very much appreciated and I was pleased to hear that all of the staff involved in your care were able to provide you with a positive experience. I will share your comments with the Oral and Maxillofacial Department leadership team for them to feedback to the relevant staff members. Thank you again for your comments and I hope you are recovering well following your surgery.
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Review titled Amazing!!!
Rated 5 stars out of 5
by Michelle - Posted on 11 November 2022
Yesterday I attended Tameside Day Surgery clinic for a breast procedure. My experience from beginning to end was welcoming, supportive and organised. From the reception staff through to the nursing team and doctors I experienced help and kindness. From arrival to discharge I was always made to feel safe in their care. As a nurse myself I think people often forget that we are patients sometimes too! My visit to Tameside left me feeling proud to be part of such a caring and hardworking workforce!! Keep up the good work you are doing an amazing job and you really are appreciated so Thank-you!! Xxx
Visited Breast Surgery on October 2022
Review titled Tameside & Glossop Integrated Care NHS Foundation Trust
Replied on 15 November 2022
Thank you for taking the time to post such positive feedback regarding the staff members and your treatment in the Day Surgery Clinic. I was pleased to hear that all of the staff involved in your care have been able to provide such a positive experience. I will share your comments with the Day Surgery Leadership Team for them to discuss with all the staff members involved in your care. Thank you once again.
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Review titled Appalling and a complete lack of empathy
Rated 1 star out of 5
by Anonymous - Posted on 18 October 2022
I attended A&E after speaking to 111 and a clinical advisor in the CT department, both of who said that my ongoing symptoms required an emergency visit. After a very very long wait, the doctors were dismissive and derogatory. I left in tears and am worried about my health, as I am struggling to carry out everyday tasks and work.
Visited Accident and emergency services on October 2022
Review titled Tameside & Glossop Integrated Care NHS Foundation Trust
Replied on 21 October 2022
I was very sorry to read about your experience when you attended the Emergency Department at Tameside Hospital. We have shared your feedback directly with the Emergency Department for learning and discussion as the experience and behaviours you have described fall below the standards that we aim to provide. Though the experience you have shared was not positive, I would like to thank you for raising your concerns. As an organisation we use all patient feedback to support learning and for continuous improvement. If you would like further assistance in relation to your experience or sharing your concerns, our PALS and Complaints Team can be contacted on 0161 922 4466 or palsandcomplaints@tgh.nhs.uk and a member of the team will be able to support you.
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