Sunderland Royal Hospital
Kayll Road, Sunderland, SR4 7TPContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Sunderland Royal Hospital.
Reviews
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Review titled Amazing care
Rated 5 stars out of 5
by Anonymous - Posted on 11 December 2022
All the nurses and HCA’s I spoke to were absolutely lovely, really caring, kind and chatty which helps put you at ease. The doctor who saw me was very thorough and explained everything they were doing which made a difference. They double checked the information I gave them was correct and even though the department was really busy, I didn’t feel like I was just being rushed through. I felt in safe hands throughout and nothing was too much for them. Thank you.
Visited Accident and emergency services on December 2022
Review titled Sunderland Royal Hospital
Replied on 05 January 2023
Thank you for sharing! We're glad to read that you were well looked after during your hospital stay.
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Review titled Quality care
Rated 5 stars out of 5
by Anonymous - Posted on 11 November 2022
I attended Gastroenterology clinic today. Staff were friendly and reassuring. Procedures were explained and staff introduced themselves during handovers and stages of care. Very appreciative of the care and attention provided. Thank you to all of the team. Best wishes.
Visited Gastrointestinal and Liver services on November 2022
Review titled Sunderland Royal Hospital
Replied on 05 January 2023
Thank you for sharing! We're glad to read that you were well looked after during your hospital stay.
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Review titled Totally unacceptable
Rated 1 star out of 5
by Patricia baskurt - Posted on 14 November 2022
I went to A × E after suffering from acute pains in my lower abdomen for 5 days . When i was unable to suffer the pain any longer i contacted 111 who advised i went to hospital. The pain was at a point where i was crying and doubled up . When i arrived at A and E and and was taking in for the temp ect . Her first words were " theres a ten hour wait" it was impossible for me to wait in a room full of people on a hard uncomfortable chair. I was in agony. I would have spent the day been stared at because of my behaviour. It would have been too embarrassing for me. I told the nurse i was unable to sit and she told me to see my doctor (which i had already tried) . My daughters boyfriend brought me some barely water. Which seems to have helped 100%. Sounds like i had kidney infection. Hope im right and its not something more serious.
Visited Accident and emergency services on November 2022
Review titled Sunderland Royal Hospital
Replied on 05 January 2023
Hi there, all feedback is important to us both good and bad, so that we can continue to learn and improve. We're sorry to hear of your experience during your stay and should you wish for us to look into this further please contact our advice and complaints team on: Email: stsft.adviceandcomplaints@nhs.net Telephone: 0191 569 9855 or Freephone 08005876513
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Review titled Customer care
Rated 5 stars out of 5
by Michael Joseph Whiteside - Posted on 08 November 2022
A volunteer and the receptionist were friendly and extremely helpful. The staff in ENT were efficient and caring, the appointment was exactly on time, and the care taken was great. Whole experience gave me a really good feeling.
Visited Ear, Nose & Throat on November 2022
Review titled Sunderland Royal Hospital
Replied on 05 January 2023
Thank you for sharing your experience with us! We're delighted to learn that the care you received was swift and professional.
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Review titled Excellent service
Rated 5 stars out of 5
by Martha mcintosh - Posted on 08 November 2022
Paediatric orthopaedic surgery. Great surgical team and surgery on my teen daughter. Excellent care on f63 from all the nurses, healthcares, domestic staff and physios and everyone else who shared a smile, just a brilliant team who responded and managed her pain and anxiety needs with great care and went above and beyond and looked after the very anxious parents too.
Visited Paediatric Surgery on November 2022
Review titled Sunderland Royal Hospital
Replied on 05 January 2023
Thanks for sharing your experience we're delighted to read that everyone from domestics to doctors and nurses were professional and friendly in every way.
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Review titled Excellent treatment
Rated 5 stars out of 5
by Michael Swinney - Posted on 25 October 2022
Had to have bone marrow sample taken.The two nurses who I saw were brilliant. A little discomfort but no pain.They made me feel at ease from the start and throughout.
Visited Don't know on October 2022
Review titled Sunderland Royal Hospital
Replied on 05 January 2023
Thank you for sharing! We're glad to read that you were well looked after during your hospital stay.
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Review titled A&E
Rated 5 stars out of 5
by Anonymous - Posted on 06 October 2022
we went to a&e were treated with respect also on ward d46. the staff nurses and doctors were amazing not to mention the cleaning and other staff couldn't have asked for better if I had gone private.
Visited Stroke on October 2022
Review titled Sunderland Royal Hospital
Replied on 05 January 2023
Thank you for sharing! We're glad to read that you were well looked after during your hospital stay.
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Review titled Great teamwork
Rated 5 stars out of 5
by Michael Cowell - Posted on 15 October 2022
I attended s/land Endoscopy unit this morning and was amazed by the way they greeted me and made me feel very comfortable. Explaining everything as it was happening. Best of all very little pain Not what I was expecting Thank you to the marvellous Team that made me feel good and comfortable Michael Cowell
Visited Don't know on October 2022
Review titled Sunderland Royal Hospital
Replied on 05 January 2023
Thanks for sharing your experience we're delighted to read that everyone was professional and friendly in every way.
Provided by Care opinion
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Review titled No one told me anything
Rated 4 stars out of 5
by Martin Bulmer - Posted on 03 October 2022
I was taken into A&E for suspected Pneumonia. 1/10/22. I was given a heart trace and a blood test (10 mins) then later a chest X-ray (10 mins) I was actually in A&E for 7.5 hrs and only once did some one say to me you’re next, and that was only because she came in to do my BP. I know it is a busy department and I was a non urgent case, but is it not possible to inform the patients where they are in a queue or what is happening, rather then just leaving them sitting there for hours on end, not knowing what is going on. The staff are great but the information given to the patients is diabolical. I’m diabetic and was feeling hungry after 4 hours I eventually caught a nurse and asked if it was possible to get something to eat. It took 1.5 hrs to find me a sandwich. Please just tell people what is happening?
Visited Accident and emergency services on October 2022
Review titled Sunderland Royal Hospital
Replied on 05 January 2023
Hi there, all feedback is important to us both good and bad, so that we can continue to learn and improve. We're sorry to hear of your experience during your stay and should you wish for us to look into this further please contact our advice and complaints team on: Email: stsft.adviceandcomplaints@nhs.net Telephone: 0191 569 9855 or Freephone 08005876513
Provided by Care opinion
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Review titled Incredibly caring and efficient service.
Rated 5 stars out of 5
by lee monaghan - Posted on 02 January 2023
My experience of the cancer department , from the head of surgery and her team has been nothing short of amazing , prompt efficient and caring. The care I received after surgery in the ward , from the nursing team, is an absolute credit to them and to the head of your surgical team , you must be very proud of your throat team . I can not speak more highly of your team !
Visited Ear, Nose & Throat on September 2022
Review titled Sunderland Royal Hospital
Replied on 05 January 2023
Thank you for sharing! We're glad to read that you were well looked after during your hospital stay.
Provided by Care opinion
Information supplied by City Hospitals Sunderland NHS Foundation Trust