Sunderland Royal Hospital
Kayll Road, Sunderland, SR4 7TPContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Terrible if you need urgent treatment
Rated 1 star out of 5
by Des - Posted on 02 May 2024
Terrible treatment recieved by Sunderland Royal hospital today. I needed urgent help. I went to the A&E due to severe arm pain on the verge of passing out. I had jaw pain and pins and needles in the other arm. I was transferred to urgent medical care where I waited 3 hrs and when finally seen, was seen by a nurse who didn't examine me, didn't take blood pressure. Gave me a prescription for codeine and said I would have to see a gp. When I complained that my pain was severe and I wouldn't be able to get home she reluctantly gave me two codeine tablets. When I complained that I wasn't happy with my treatment. She got a colleague to support her and he told me A&E wouldn't help me and I would be discharge if I went back in. When I left the A&E, I almost passed out with pain and barely got home on the bus. I am utterly disgusted with my treatment from the nhs, I wasn't even examined.I still have severe arm pain and the codeine is having no effect. Disgusting service and I expect better
Visited Accident and emergency services on April 2024
Sunderland Royal Hospital has not yet replied.
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Review titled Urology
Rated 1 star out of 5
by Steven - Posted on 08 April 2024
Always had good service here until today I can’t mention the dr as the review won’t be published otherwise, very rude dr did not listen at all. Thinks he knows everything as he’s done his studies maybe needs to work alongside the senior drs that are at the urology much more care and attention with them. seems like he was straight out of medical school did not make any sense, kept diverting away from question on hand, gave me 5 mins of his time then said he needs to get on with his clinic, when I was still asking questions that worried me, Not good from patient point of view, waited months for the appointment as well, to be discharged and fobbed off that it’s back pain affecting the area. Additional Training required, and a people skills course would be recommended
Visited Don't know on April 2024
Sunderland Royal Hospital has not yet replied.
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Review titled Above and beyond
Rated 5 stars out of 5
by Vincent jefferson - Posted on 22 April 2024
I was admitted to A+E on Thursday 18th April I was seen immediately the staff were absolutely fantastic they basically saved my life I want to thank the nurses and doctors so much I was eventually diagnosed with stomach cancer
Visited Accident and emergency services on April 2024
Sunderland Royal Hospital has not yet replied.
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Review titled Good quality experience
Rated 5 stars out of 5
by Jeremy - Posted on 30 March 2024
Having ended up in ENT ward c33 from A&E I would like to thank everyone who was part of my care I cannot fault it or anyone I have never left a review but with all the negativity around the NHS this has been a positive experience
Visited Ear, Nose & Throat on March 2024
Sunderland Royal Hospital has not yet replied.
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Review titled Amazing care, fantastic staff
Rated 5 stars out of 5
by Barbara - Posted on 25 April 2024
Had a short stay on ward e55 earlier this month. Amazing staff who really do a fantastic job, so hard working for their patients. I really appreciate everything that has been done for me. Keep up the great work everyone, you're doing the nation proud!
Visited Don't know on March 2024
Sunderland Royal Hospital has not yet replied.
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Review titled Very Impressed
Rated 5 stars out of 5
by Daren Borthwick - Posted on 28 February 2024
I recently have just had a full knee replacement, Firstly the anaesthesiologist team were very professional , i had a laugh and a joke with them but all the time they were informative and friendly. After the surgery i went on the ward .I was on d48 and all the staff were friendly and again informative. Some of the staff liked a joke with me as i do all the time . Food was sometime very delicious and at worst nice. All in all i was impressed with the staff and obviously all were very professional Thanks for making my very painful stay a positive one Regards Daren Borthwick
Visited Don't know on February 2024
Sunderland Royal Hospital has not yet replied.
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Review titled fantastic unit
Rated 5 stars out of 5
by david edwards - Posted on 03 February 2024
hi visited the colonoscopy unit entrance 11 today i was treated absolutely fantastic from all the staff nurses and the doctors thank you for all your kindness
Visited Don't know on February 2024
Sunderland Royal Hospital has not yet replied.
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Review titled Waiting times are unfair
Rated 1 star out of 5
by Jagan Babu - Posted on 03 February 2024
We have waited for 4 hours and only 6 people were treated during our waiting time. The bloods were taken from me , the results didn’t come for 4 hours and out of frustration I went back home. This is not how the emergency department should work. Literally 6 people were treated and there were 30 more people with all sorts of emergency waiting to be treated.
Visited Accident and emergency services on February 2024
Sunderland Royal Hospital has not yet replied.
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 10 February 2024
Went to Sunderland hospital as my face has swollen including my eye, I was seen by a dentist before it swelled more and advised to attend a&e if it got worse. Attended Sunderland a&e and was told to ring 111 before I could finish explaining what I had been advised, she did not want to help or listen and felt dismissed by the severity of the swelling, went to gateshead a&e and was seen. Would not recommend Sunderland hospital as they do not care to care for their patients
Visited Accident and emergency services on February 2024
Sunderland Royal Hospital has not yet replied.
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Review titled Slow and poor service
Rated 1 star out of 5
by Lee - Posted on 22 January 2024
NHS funded a taxi to take me to A&E due to severe back pain and unable to drive. Upon arrival I was sent to urgent care and had to wait over 5 hours (sitting among sick coughing and sneezing patients) to see the triage nurse who eventually told me to go home and take regular off the shelf pain relief. Many people came to urgent care after me and saw the triage nurse within 30 minutes and then the doctor and left well before me. I witnessed so many people arrive and leave whilst I was sat with severe back pain. No priority was put on the pain I experienced and the triage nurse showed no empathy whatsoever. I also contracted a viral infection during my visit by having to sit next to sick patients for 5+ hours.
Visited Accident and emergency services on January 2024
Sunderland Royal Hospital has not yet replied.
Information supplied by City Hospitals Sunderland NHS Foundation Trust