Stepping Hill Hospital
Stepping Hill Hospital, Poplar Grove, Stockport, Cheshire, SK2 7JEContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Exemplary!
Rated 5 stars out of 5
by Sue - Posted on 23 November 2022
My Doctor referred me for a bone X-ray from where I was immediately transferred to Accident & Emergency. There I was quickly seen by an Orthopaedic specialist who went to a lot of trouble to show me my X-ray and explain it. I was then further referred for an MRI scan, the appointment for which arrived only a few days later; the result of this was to be discussed by phone. I do know who phoned me - protocol forbids me from divulging the name - shame - but this person went above and beyond to explain the result of the scan. We also discussed the general state of my bones and I cannot express how much I appreciate the time, care and empathy shown throughout the process.
Visited Orthopaedics on October 2022
Review titled Stepping Hill Hospital
Replied on 28 November 2022
Good morning, Thank you for taking the time to share your feedback. I am pleased to see that the care received in Orthopaedics and radiology was supportive and informative. I will ensure your feedback is shared with the team as I know these compliments are appreciated. If you would like to contact me directly on Patient.Experience@stockport.nhs.uk you can let me know the name of the staff, you spoke to and can ensure they receive this complement. Kind regards Aoife Isherwood Patient Experience Facilitator
Provided by Care opinion
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Review titled Fantastic Staff and Care
Rated 5 stars out of 5
by Philip Sykes - Posted on 07 September 2022
Today I was a patient at the Cardiac Catheterisation suite. I would just like to say a big thank you to all the staff and to say how much I appreciate the work that they do in improving and saving peoples lives. You are all super stars should be paid whatever they need. I don't know how, but in my ideal world, take the money away from sports players and pay it to the people that keep us healthy and alive. Kind regards, Philip Sykes
Visited Cardiology on September 2022
Review titled Stepping Hill Hospital
Replied on 12 September 2022
Dear Mr Sykes, Thank you for sharing your lovely feedback regarding your recent treatment at the Cardiac Catheterisation suite at Stepping Hill Hospital. I have fed back your comments to the team and also included this as part of our 'Feedback Friday' initiative where we award teams with a certificate of recognition when a patient has provided a compliment to a team or staff member. Kind regards Aoife Isherwood Patient Experience Facilitator
Provided by Care opinion
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Review titled Fabulous service
Rated 5 stars out of 5
by Anonymous - Posted on 25 September 2022
I took my sister to a and e- she has neurological symptoms and I was very worried about her. The service was fabulous- from the receptionist who listened to my worries to the nurse and dr who assessed her. She had bloods a scan and was discharged- we r very lucky to have this service. Thank you
Visited Accident and emergency services on September 2022
Review titled Stepping Hill Hospital
Replied on 04 October 2022
Good afternoon, Thank you for taking the time to share your feedback regarding your recent time in A&E with your sister. I am pleased to see that her care was efficient and provided reassurances. I will ensure your comments and thanks are passed onto the team. Kind regards, Aoife Isherwood Patient Experience Facilitator
Provided by Care opinion
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Review titled Outragous conitions and wait
Rated 2 stars out of 5
by Anonymous - Posted on 23 September 2022
8 hr wait to be treated, waiting room was standing room only, 2 hrs to see a triage and staff so overwhelmed the care they gave in such difficult circumstances was exceptional just understaffed
Visited Accident and emergency services on September 2022
Review titled Stepping Hill Hospital
Replied on 04 October 2022
Good afternoon, Thank you for taking the time to share your feedback. I was very sorry to read about your experience when you attended the Emergency Department at Stepping Hill Hospital. The Department is currently experiencing periods of significant demand and unfortunately this has impacted waiting times. I was pleased to read that despite this, the care you received was exceptional. I will share your feedback with the team as I know these are appreciated and used for learning. Kind regards Aoife Isherwood Patient Experience Facilitator
Provided by Care opinion
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Review titled Excellent treatment.
Rated 5 stars out of 5
by Christine Burgoyne - Posted on 02 October 2022
Admitted to aand e fortunately no long waiting times,dealt with quickly, efficiently and with repect by all the staff, transferred to d8 surgical ward, bed readily available and the staff up there amazing nothing too much trouble for them. Professional and totally on top of there jobs. A big thanks to all involved in my care.
Visited Accident and emergency services on September 2022
Review titled Stepping Hill Hospital
Replied on 04 October 2022
Good afternoon, Thank you for taking the time to share your feedback regarding your recent time at Stepping Hill Hospital. I am pleased that your treatment in A&E was efficient and supportive. I am also glad that your treatment on D8 provided the care you needed. I will ensure your comments and thanks are passed onto both teams. Kind regards Aoife Isherwood Patient Experience Facilitator
Provided by Care opinion
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Review titled Amazing staff
Rated 5 stars out of 5
by Rebecca Bayes - Posted on 22 September 2022
Today I went for my annual check up at chest clinic and I’ve been going here for three years and right from day one of my condition, the staff and my consultant are amazing and so caring and understanding. Everyone needs a medal. I can’t thank everyone enough. Thank you from the bottom of my heart. Xx
Visited Respiratory Medicine on September 2022
Review titled Stepping Hill Hospital
Replied on 04 October 2022
Good afternoon, Thank you for sharing your lovely feedback regarding your recent check up the chest clinic at Stepping Hill Hospital. I am pleased to see that the care you receive is caring and supportive at every visit. I will ensure your comments and thanks are passed onto the team. Kind regards Aoife Isherwood Patient Experience Facilitator
Provided by Care opinion
Information supplied by Stockport NHS Foundation Trust