St Thomas'
Westminster Bridge Road, London, SE1 7EHContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Excellent care, incredible staff and consultant
Rated 5 stars out of 5
by Anonymous - Posted on 09 March 2023
It’s been such a privilege to have been seen/operated on at St Thomas. My consultant was better than I could have ever hoped for, am delighted with their skill and every bit of care that I have received. Thank you.
Visited Plastic surgery on March 2023
St Thomas' has not yet replied.
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Review titled You need to be patient centric
Rated 1 star out of 5
by Manju Saranya Balan - Posted on 02 March 2023
The administrator at the register/check in desk was so rude, she was yelling at me because i didnt hear her. A very busy A&E with radio screaming, a patient in pain is very much possible if she calls from her desk, the patient may not hear. Secondly, The A&E toilets 2 of 3 are clogged. Then I was directed to staff toilet which was clogged. Finally went to a very posh toilet close to governors hall with an abdominal pain. Instead of advertising about your hair salon in the toilet, may be look at fixing the clogged toilets. The doctor who saw me couldnt make a diagnosis and after waiting for appx 6 hrs left with a discharge note that said meet your GP. The reasons she gave for not referring me to a scan inspite of knowing my history seemed like they dont care. Overall, I went to the A&E with pain and came back with pain with added mental stress.
Visited Accident and emergency services on February 2023
St Thomas' has not yet replied.
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Review titled Disgusting
Rated 1 star out of 5
by Anonymous - Posted on 01 February 2023
Recently had to have cancer surgery - amputation. Dim and dreary unit. One of the nursing staff didn’t seem to have basic reading/writing skills when attempting to take my details. When I thought my details were taken, I explained it would be difficult to get home on the same day. This was ignored. Prior to surgery, I was frogmarched and made to a phone the person who I had stated was my next of kin. I was then told to ask them to call for me later that day. I had not been told previously about any aftercare plan and (due to severity of operation) thought I might be kept in overnight. After surgery, when my elderly next of kin arrived, I was promptly ejected without any kind of walking aid, transport or offer of overnight accommodation. I will always remember the excruciating pain I endured, having to struggle to move to get my way to Waterloo Station. It was rush hour and I had to stand on the train. The pain was unbearable; burning and gnawing at the amputation site. Despite being given paracetamol and codeine the pain the next day made me scream and cry. Calling the hospital I was advised to “call 911” which shows you the minimal knowledge of the staff there, obviously gained from American television shows. How a hospital could treat patients like this beggars belief. Disgusting lack of care, knowledge of their own processes or consideration for others, which results in endangerment to patients’ health. Avoid.
Visited General Surgery on January 2023
St Thomas' has not yet replied.
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Review titled Excellent care from beginning to end
Rated 5 stars out of 5
by Anonymous - Posted on 13 January 2023
My mother was recently treated at St Thomas' having a TAVI heart valve replacement. Every part of the process was dealt with professionaly and efficiently. There were no queues or delaying in getting scans, blood tests etc and everything ran remarkably smoothly. Doctors and Nurses involved kept my mother up to date with what was happening at every stage of her care. On a more personal level all the staff (including non medical) were very friendly and personable.
Visited Cardiology on January 2023
St Thomas' has not yet replied.
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Review titled Waiting time
Rated 1 star out of 5
by Anonymous - Posted on 27 January 2023
I was there for an overnight observation. The doctor told me at 10:30h that I will be discharged around 12h. I had to wait 8 hours for the discharged paper and the medication. I never seen so much wait for something that usually take 20 mn. There is clearly no communication inside the service. You need to treat people with respect and as patient. Not numbers
Visited Accident and emergency services on January 2023
St Thomas' has not yet replied.
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Review titled Wonderful support from the midwives at St Thomas's
Rated 5 stars out of 5
by Sian - Posted on 15 February 2023
I gave birth to my daughter in December in the St Thomas's Home from Home Birth Centre. The care I had from the midwives from my very first appointment until she was born was excellent; I not only felt cared for but empowered to make my own choices and to do the right thing for my baby and for me. The facilities at St Thomas's were excellent and my husband and I felt very comfortable and safe the whole time we were in hospital. The birth of my daughter was an empowering, beautiful experience and I credit a lot of that to the superb care I had at St Thomas's and especially from the community midwife I saw in the run up to the birth and the two midwives who assisted my delivery. I cannot thank you enough.
Visited Maternity services on December 2022
St Thomas' has not yet replied.
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Review titled Exceptional Care and efficiency
Rated 5 stars out of 5
by Diane - Posted on 30 December 2022
Visited A&E with my partner who had fallen and hurt his hand 2 days prior.. We were set for a 6 hour wait at least. We arrived at 11:30am, and it looked pretty busy.! However I have to say we were in and out within an hour and half which is amazing!! We checked in, was triaged, x-rayed and hand in plaster, injection, advice and done in this short time!! Everyone was lovely, caring and so so efficient, thank you from us 2 Northern visitors.
Visited Accident and emergency services on December 2022
St Thomas' has not yet replied.
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Review titled Dissapointed
Rated 2 stars out of 5
by Anonymous - Posted on 05 April 2023
I choose st thomas's as my chosen hospital to have my antenatal care there after I have had some recommendations from other people. My first midwife appointment was on the 20th december 2022 and I was shocked when I got called in the midwife who saw us had such a basic english that she was asking us how to spell certain words when she was making notes. It was shocking. that didn't give a reassurance at all that I trust this hospital in any way. after that I have had several other appointments which I should say went ok. but my God thank goodness we are relocating from the uk and i don't need to give birth in this hospital because gives me shivers and massive anxiety.
Visited Maternity services on December 2022
St Thomas' has not yet replied.
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Review titled amazing team
Rated 5 stars out of 5
by Anonymous - Posted on 09 October 2022
2nd time I gave birth at St Thames and still a good experience, the midwife team is very supportive from labour to postnatal. Good advices for breastfeeding
Visited Maternity services on October 2022
St Thomas' has not yet replied.
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Review titled Great team
Rated 5 stars out of 5
by Anonymous - Posted on 28 October 2022
I would like to thank everyone who looked after me during my plastic surgery on the 28th October. The theatre staff were absolutely amazing you were so kind and thoughtful. Your actions have given me back my confidence. I will be always grateful for this so thank you.
Visited Plastic surgery on October 2022
St Thomas' has not yet replied.
Information supplied by Guy's and St Thomas' NHS Foundation Trust