St Thomas'
Westminster Bridge Road, London, SE1 7EHContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Needs to be better organised.
Rated 3 stars out of 5
by Anonymous - Posted on 16 August 2024
I appreciate the strain on the NHS and nobody expects to go to a&e to be in and out within an hour. I fully prepared myself to spend a good 5 or 6 hours there, but 9 hours between entering and leaving is excessive. I was told multiple different things - first doctor saying i had an infection, then hours later being told by another doctor that there was no infection. When questioned she checked and said oh yes there is and said I’d have to come back the next day for antibiotics and would be in the pharmacy. Coming back the next day there was nothing in the pharmacy for me, and I was sent to so many different places to chase up my own prescription, just to be told yet another hours wait. Like I said I appreciate the strain and don’t expect to be seen instantly, but patients should not be having to chase their own prescriptions and pass on information between doctors- this needs to be better communicated. On top of this the state of the a&e department was shocking in comparison to what I have seen before. The lady at the registration desk had her bare foot up on the side rubbing sanitiser between her toes with her hand. The toilets were clogged, there was rubbish all over the floor and there was a pad on the floor by the water machine that was still there 6 hours later. No cleaners to be seen for hours, which for a hospital is appalling. Overall there just needs to be more organisation- the wait is expected but not 9 hours with minimal communication wondering if you have been forgotten about.
Visited Accident and emergency services on August 2024
St Thomas' has not yet replied.
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Review titled Fabulous care
Rated 5 stars out of 5
by Steven Winter - Posted on 24 July 2024
I had inguinal surgery on Monday 22nd July 2024 and the care I received was exemplary. The nursing and surgical staff were professional, friendly and caring g throughout.
Visited Gastrointestinal and Liver services on July 2024
St Thomas' has not yet replied.
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Review titled Great Practice
Rated 4 stars out of 5
by Marisa - Posted on 19 July 2024
I will like to said thanks for last night 18th of July to all the doctors, nurses, radiologists , gentlemen “drive” me on the chair. You care about me and all the single time explain me what they are doing, saying sorry for some delayed. Principal thanks to Miss.Blessings one off the nurses she’s the most kind lady I meet in hospital all my life. I really feeling how hard workers and care about your jobs and make us feeling better and comfortable. I have great experience. God bless all of you.
Visited Accident and emergency services on July 2024
St Thomas' has not yet replied.
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Review titled Efficient, consistent and amazing care
Rated 5 stars out of 5
by Anonymous - Posted on 18 June 2024
Was apprehensive about taking a family member to A&E yesterday; however, despite the wait - we were seen to. Just appreciative that when we needed help they were supportive, present and professional. From the triage nurses to the Doctors, support staff - everyone was on the ball. Keep up the good work.
Visited Accident and emergency services on June 2024
St Thomas' has not yet replied.
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Review titled 5 weeks
Rated 1 star out of 5
by Stella - Posted on 04 July 2024
It has been five weeks waiting for an x-ray results and nothing until now! My gp said to me to contact the hospital what I did through an email and I heard it was unreported and they would send it to the report team. Still didn’t get it.
Visited Don't know on June 2024
St Thomas' has not yet replied.
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Review titled A terrible experience
Rated 1 star out of 5
by Anonymous - Posted on 31 July 2024
I suffer from severe chronic pain and can barely walk. I’ve been waiting for an appointment at this supposed centre of excellence pain clinic since last November. I had pinned all my hopes on this appointment. It was my last hope to diminish my pain and possibly recover my mobility. I was seen by someone with zero empathy and a dismissive and unsympathetic manner. He made it perfectly clear that he didn’t want me on the spinal cord clinic pathway and didn’t utter a single kind word. I was deeply traumatised and left the appointment in floods of tears. I cannot express the degree of my disappointment. I’d been battling with depression before this encounter and this was the final straw. I hope I never see that doctor ever again and wouldn’t wish such a horrible experience on my worst enemy.
Visited Pain Management on June 2024
St Thomas' has not yet replied.
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Review titled high dependency ward end of life care team
Rated 5 stars out of 5
by Chloe Williams - Posted on 17 August 2024
I could not thank the nurse’s more who looked after my nan who was placed in the high decency unit and the end of life team they took such great care of her although she could be very difficult when it came to watching her programs. As a 20 year old making very tough decisions for my nan they always ensured i understood everything to great details. I didn’t take any of the nurses name as it was such a difficult time but the australian nurses who looked after my nan was amazing and was there everyday and even sat and spoke to me and my nan and treated her a person instead a patient. There was one nurse who even came into the room with me after my nan had passed away and even hugged me and stayed with me until i had left. The end of life team was amazing and they support me the whole time and made sure i was okay while making very tough decisions and ensure i was taking care of myself during this time. My nan passed away peacefully on 10/06/2024 and she has such great care and i hope the nurses are receiving the praises they deserve as they looked after jenny so much.
Visited Intensive Care on June 2024
St Thomas' has not yet replied.
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Review titled Terrible Unorganised staff
Rated 1 star out of 5
by Ppjays - Posted on 18 May 2024
My daughter recently returned home after giving birth to her first baby. We were informed that a midwife would contact her within 24 hours to check on her and the baby. However, it's been 5 days and no one has shown up or called. She was also supposed to see her health visitor on the 5th day but she's still waiting to see a midwife. This lack of care is extremely concerning, and I believe it's important to report this negligence for the well-being of my daughter and her newborn. The staff on the labor ward was incredible - they were highly effective, caring, and understanding. However, upon entering the postnatal ward, I encountered midwives who were quite rude and contradictory. Each staff member seemed to provide different information, and overall, they were unfriendly, unhelpful, and displayed bad manners. The behavior described can potentially lead a mother to experience feelings of sadness and isolation. It seems like they don't care, as all they do is complain. New mothers and their babies deserve empathy and support, and none off them gave this to my daughter.
Visited Maternity services on May 2024
St Thomas' has not yet replied.
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Review titled Cardiacs service pre post op
Rated 1 star out of 5
by Anonymous - Posted on 12 April 2024
I know of someone who had surgery postponed a few times when this person got down to Theatre her op was cancelled in situ ( open heart surgery).
Visited Cardiothoracic surgery on April 2024
St Thomas' has not yet replied.
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Review titled Brilliant care
Rated 5 stars out of 5
by Karen - Posted on 14 April 2024
Having undergone surgery under the plastics surgery team, I want to say a big thank you again for the care you gave me on my recent visit. My surgeon and her team were excellent. She showed kindness and compassion and is a credit to the hospital and the NHS. You have given back my confidence. I will always be grateful.
Visited Plastic surgery on April 2024
St Thomas' has not yet replied.
Information supplied by Guy's and St Thomas' NHS Foundation Trust