St Margaret's Hospital
The Plain, Epping, Essex, CM16 6TNContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Fantastic service
Rated 5 stars out of 5
by Anonymous - Posted on 12 January 2024
I was referred on the 2 week pathway, got my appointment within a week. My appointment time was 9am and by 10.20 I was all finished, I saw 2 Doctors had a mammogram, ultrasound scan and treatment in that time. Absolutely fantastic service, all the staff were lovely and I cannot fault the service at all. Thank you to everyone there. I would most definitely recommend this service to anyone. Absolutely amazing.
Visited Breast cancer services on January 2024
St Margaret's Hospital has not yet replied.
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Review titled Lost notes
by claire418 - Posted on 28 November 2023
I waited months & months for my gynaecologist appointment at St Margaret’s Hospital then arranged childcare & took time off work so I could attend my appointment. I had checked in with outpatients & asked to wait in the waiting room. Everyone in the waiting room was being called in before me so an hour after my appointment I asked what was happening & was told I wasn’t on their list as my notes had been lost by outpatient reception. There was no apology just a patronising tone by the HCA. It’s now an hour and forty minutes since my appointment was due, & I'm still waiting to be seen or spoken to! I’ve never experienced anything like this with St Margaret’s in the past so am really disappointed & upset.
Visited November 2023
Provided by Care opinion
Review titled St Margaret's Hospital
Replied on 28 November 2023
Dear Claire418, I am sorry you had such a long time to wait for your appointment and the loss of the notes. I have shared your comment with our lead Matron in outpatient services at St Margaret's and have asked for a reply. I will respond as soon as I have more information. Please also consider writing in to me at paht.pals@nhs.net so we can review your concerns in greater depth. Kindest regards,
Provided by Care opinion
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Review titled Getting an answer on the ward
Rated 1 star out of 5
by Anonymous - Posted on 09 November 2023
Put through 3 times on to the ward my father is on just to have phone picked up and put down again, left a message saying please call as I’ve had a very distressing phone call from my father but no call back , NoT GooD EnoUGH
Visited Don't know on November 2023
St Margaret's Hospital has not yet replied.
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Review titled Puzzled
Rated 5 stars out of 5
by Anonymous - Posted on 28 November 2023
I'm puzzled as to why the blood testing department now has a receptionist whose only function while I was there was to direct people to the glaringly obvious ipad to check in! Surely with all the staff shortages in the NHS this person could be better employed. Phlebotomists were great as always.
Visited Phlebotomy on November 2023
St Margaret's Hospital has not yet replied.
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Review titled calling the outpatients dept
Rated 1 star out of 5
by Anonymous - Posted on 22 September 2023
I rang to talk to someone regarding my dermatology apt so rang outpatients number. Was 16 in the queue. By the time I spoke to someone I'd been waiting nearly 2 hours! is there only 1 person taking calls? this is disgraceful. If you need to ring outpatients be in for a 1-2 hour wait to speak to even have the call answered.
Visited Dermatology on September 2023
St Margaret's Hospital has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Jacob Goudriaan - Posted on 26 June 2023
I had a problem with my hearing aids, did not make an appointment Went the hospital on a Friday, understandably they could not help me the same day, but they promptly made an appointment for the Saturday! Problem solved, quality people, quality service! Well done thank you
Visited Audiology services (community) on June 2023
St Margaret's Hospital has not yet replied.
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Review titled Switchboard
Rated 2 stars out of 5
by Anonymous - Posted on 30 May 2023
I waited over 7 minutes for a reply from the switchboard then gave up. Are there too few operators? Much too slow and makes it an expensive call to get nowhere
Visited Don't know on May 2023
St Margaret's Hospital has not yet replied.
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Review titled Wouldn't know
Rated 1 star out of 5
by Anonymous - Posted on 23 May 2023
Had to chase for a necessary test prior to a consultant appointment, otherwise that would be pointless without the data. After chasing, appoinment did come through but I'm out of the country so have left several messages to cancel that and arrange another date. Nada. Phone never answered, calls not returned. Instead of sending expensive letters just phone and a suitable date could be made from the outset. It is all so frustrating, annoying and time wasting. Why can't the initial appointments be made by phone and suitable date agreed (just like the rest of the world does)? It would be so much more efficient.
Visited Urology on May 2023
St Margaret's Hospital has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 23 February 2023
I experienced excellent service today, I had two investigations and saw the doctor twice, all in 40 minutes. Everyone I met was friendly, helpful and caring. Thank you
Visited Breast cancer services on February 2023
St Margaret's Hospital has not yet replied.
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Review titled Breast Cancer Screening
Rated 5 stars out of 5
by Anonymous - Posted on 23 November 2022
I was referred under the 2-week rule and I took a full day off assuming things might take a while. I could not have been more wrong. My appointment was 9.30am and by 10am, I had seen a specialist, had an examination, been for a mammogram and got my results. Thank you everyone.
Visited Breast cancer services on November 2022
St Margaret's Hospital has not yet replied.
Information supplied by The Princess Alexandra Hospital NHS Trust