St Catherine's Hospital
Church Road, Birkenhead, Merseyside, CH42 0LQContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Better Signposting needed
Rated 4 stars out of 5
by Margaret Costello - Posted on 08 September 2024
I was very grateful for the emergency dental service but I relied on online information and Google maps to find the hospital. The address is Church Road, but entrance to the hospital is on Derby Road, which is parallel to Church Road accessed via Elm Road. Please add this detail to this information page and improve Road signage. Many thanks for your consideration in this matter and gratitude for care received.
Visited Don't know on September 2024
St Catherine's Hospital has not yet replied.
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Review titled Efficient service
Rated 5 stars out of 5
by Anonymous - Posted on 29 August 2024
I attended for a bone scan on a Sunday morning. I had been seen and was leaving the hospital 5 mins before my actual appointment time. At the time of the scan, the printer was broke. When the new printer was installed the results were actually hand delivered to my home address by the radiographer. Excellent service.
Visited Don't know on August 2024
St Catherine's Hospital has not yet replied.
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Review titled Excellent
Rated 5 stars out of 5
by Potszzz - Posted on 07 June 2024
You know how the things you look forward to the least, often turn out to be the things that you enjoy, the most. Well, I’ve just had my assessment. It was pleasant, professional, on time, and the staff were caring, and thoroughly competent at assessing my needs. I could have stayed all day. I feel so much better just knowing that I am in safe hands. Thank you.
Visited Don't know on June 2024
St Catherine's Hospital has not yet replied.
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Review titled Poor comms
Rated 1 star out of 5
by Peter Flowerdew - Posted on 21 November 2023
The t number given on your web page fir your health centre turned out to be fir your Go surgery After waiting 8 mins I found this out So I ent onto your web page to inform you of a csncellstion but found this impossible as did numerous others according to your survey This is not good enough it means I will not wasted another jslg hours attempting ton inform you if a cancellation and just leave it fir your to find out I Amman extremely conscientious individual and help whoever I can but my severity disabled wife must vomru First
Visited Don't know on November 2023
St Catherine's Hospital has not yet replied.
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Review titled kind efficient calm reassuring service
Rated 5 stars out of 5
by Carole Battersby-KIng - Posted on 11 January 2023
When attending for x ray it was found my g,p practice had indicated the wrong area of my body for x ray. Rather than sending me away to sort it out with my practice, members of staff at st catherines dealt with it themselves. This involved a receptionist who spent a long time trying to get through on the phone, and also the staff from the radiology room itself, (the female member who initiated the calls and the follow through, and kept me informed about what was happening, and the male member who was kind enough to enquire if I had had any lunch) as I had been waiting a couple of hours, They were all so kind in alleviating my distress, and sorting out the authorisation to change the referral, so I didn't have to start the whole process all over again. I chose st catherines for my x ray, as all my experiences there have always been calm and reassuring, and processes always dealt with so smoothly. It.s always a shining example of how good our health services can actually be. Thank you so much to everyone involved
Visited Don't know on January 2023
St Catherine's Hospital has not yet replied.
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Review titled No First Aid Kit
Rated 5 stars out of 5
by Katherine Russell - Posted on 25 January 2023
I visited for my little boy's ophthalmology appointment on 14th December. Whilst the specialist that saw us was brilliant, after we left the appointment my son slipped over in the carpark (it was a snowy / icy day) and obtained a very bad injury just above his eye. I immediately went back into the hospital and asked at the security desk for an ice pack, only to be told to go back to the Children's department that we'd just come from to ask there. We rushed up there, but after the receptionist checked we were told there was no first aid kit available and that we'd need to go to A&E or a walk-in. Obviously this was extremely frustrating and ironic given that we were in a hospital, as my experience since having children is usually when out and about in public places (e.g. shops), there's always first aid kits and ice packs available in case of such emergencies. The result was that I ended up rushing my little boy home to treat his injury with an ice pack - however he was left with a very bad swelling and black eye which lasted several weeks, which I feel could have been avoided or reduced if the hospital staff had done more (or anything) to help. I also feel it's a health and safety risk to not have a basic first aid kit available in case of such random accidents in or around the building.
Visited Ophthalmology on December 2022
St Catherine's Hospital has not yet replied.
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