St Austell Community Hospital - Cornwall Partnership NHS Foundation Trust
Porthpean Road, St. Austell, Cornwall, PL26 6ADContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Minor Injuries Clinic - Fantastic Service
Rated 5 stars out of 5
by Nick - Posted on 14 February 2023
Whilst on holiday in the area my father had a cardiac issue and I took him to the minor injuries clinic to be assessed. As soon as we had explained the position to the receptionist my father was whisked in to the assessment area. He was connected to an ECG and given a thorough examination. My mother was allowed to remain with him at all times. All the staff were so polite, efficient and caring. The nurse/medic who was involved with my fathers care came out regularly to update me on progress and my fathers condition. In the end my father had to be transferred to Truro hospital and the nurse/medic wrote out the address and drew a map of Truro hospital to show where to park and where the A&E entrance was. I am so grateful for all their care and considreation. Nick
Visited Don't know on February 2023
St Austell Community Hospital - Cornwall Partnership NHS Foundation Trust has not yet replied.
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Review titled Professional, empathetic and efficient service.
by Happy green eyes - Posted on 23 January 2023
Attended St Austell MIU for an injury to my eye Received excellent diagnosis and primary care. A follow up appointment was arranged at the main hospital eye unit at Truro, where I received excellent care from Louisa and the team. I was in and out in 15 minutes. The object painlessly removed from my eye. Professional, empathetic and efficient service.
Visited January 2023
Provided by Care opinion
Review titled St Austell Community Hospital - Cornwall Partnership NHS Foundation Trust
Replied on 23 January 2023
Dear Happy Green Eyes Thank you for leaving the St Austell Minor Injury Unit such lovely feedback. They are very pleased with the feedback and are glad that you managed to get a follow up appointment for continued treatment. Many thanks Becky
Provided by Care opinion
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Review titled Minor Injury Department
Rated 5 stars out of 5
by Anonymous - Posted on 21 December 2022
Fantastic and swift care today from all the staff. Every single member of staff did a brilliant job of keeping her pain free and helping to get it sorted. We were really impressed with how quickly we were seen and the treatment she received. Thank you for everything you guys do and for service with a smile. Thank you
Visited Don't know on December 2022
Review titled St Austell Community Hospital - Cornwall Partnership NHS Foundation Trust
Replied on 22 December 2022
Thank you so much for your positive feedback in relation to St Austell Community Hospital. We are pleased to hear you received the service we would expect. Your feedback will be sent to the Matron and team lead to be cascaded to the staff members.
Provided by Care opinion
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Review titled Rude
Rated 1 star out of 5
by Anonymous - Posted on 13 November 2022
I found the triage nurse extremely rude, obviously didn’t want to be there and was completely uncaring towards my daughter.
Visited Don't know on November 2022
Review titled St Austell Community Hospital - Cornwall Partnership NHS Foundation Trust
Replied on 14 November 2022
We are sorry to hear about your experience with the service at St Austell Community hospital. Your feedback will be forwarded to the Matron and team leads. We always strive to provide excellent patient care and we are disappointed this was not the case for you.
Provided by Care opinion
Information supplied by Cornwall Partnership NHS Foundation Trust