St Albans City Hospital
Waverley Road, St. Albans, Hertfordshire, AL3 5PNContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Disappointed
Rated 2 stars out of 5
by Anonymous - Posted on 01 August 2024
I’m writing this review after my gynaecology app in St Albans Hospital I went there reasonably healthy / and now I’m at home, in pain, bleeding and feeling sick. Will need to book app with my GP tomorrow to sort my self out. My appointment at clinic was just after lunch time. How do I know it? Leftover bits of food was seen on the floor right by the Consultant table and chair when I was asked to sit. I was not aware that iodine will be used- leaflet I was given prior appointment mentioned ‘liquid’. I was imagining- some sort of saline?? Not that iodine stains - it burns / in fact I still feel burning sensation now-5 hours after the appointment and I do bleed now Tampon soaked with iodine was inserted in my vagina- apparently for ‘cleaning’ Don’t know how it can be justified- feels just like cruelty to me. I did mentioned to consultant that I was treated for skin condition and still not feeling right. Bleeding started after appointment and still continues. I have to explain to those who not aware - we are talking here about vaginal skin condition and vaginal bleeding from broken /burned skin, not my arm or finger. I left with pain and was feeling sick all the way home Very disappointed and hurt
Visited Gynaecology on August 2024
Review titled St Albans City Hospital
Replied on 15 August 2024
We are sorry to hear about your experience. If you would like us to investigate this matter further on your behalf, please contact our PALS team on 01923 217198, or email westherts.pals@nhs.net
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Review titled Just very lovely people
Rated 5 stars out of 5
by Helen hare - Posted on 21 August 2024
I have just had my last visit to the warfarin clinic and I am very sad. They have looked after me brilliantly for the last 32 years. My GP has switched me to a new medication that does not require INR tests. I will miss my visits to the clinic. I always had a laugh
Visited Don't know on August 2024
St Albans City Hospital has not yet replied.
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Review titled St Albans fracture clinic
Rated 1 star out of 5
by Anonymous - Posted on 17 July 2024
Terrible experience, We were referred to the clinic due to the urgent nature of the condition but clinic refused to accept the referral that came from the A&E, though the A&E said this matter should be seen within the next 7 days. The fracture clinic advised we call our GP to be the referred to different clinic . when we called our GP, we they told us the clinic we are being referred to will take 6-8 weeks to be seen and given the nature of the injury and the urgency it needs to be seen. we must be seen by the fracture clinic who deal with urgent cases. When we called back to the clinic, they refused to listen and proceeded to hang up the phone mid conversation. this is a very poor service and a poor way to treat people that need urgent care. They need to remember that people calling this service are venerable and should not be neglected like this. currently there is a patient who needs needs just an urgent consultation and they were refused though being referred by two departments. this is utter neglect......
Visited Don't know on July 2024
Review titled St Albans City Hospital
Replied on 25 July 2024
We are sorry to hear about your experience. If you would like us to investigate this matter further on your behalf, please contact our PALS team on 01923 217198, or email westherts.pals@nhs.net
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Review titled Incredibly kind care
Rated 5 stars out of 5
by Shirley Ferrie - Posted on 14 June 2024
Although I was incredibly nervous the team settled me in and did their best to make me calm. I was told every step of the way what was happening both by the consultant and anaesthetician. After being wheeled down the anaesthesia staff actually had me laughing, they were wonderful. Both the recovery team and the staff on the ward (Becketts) could not have done more. Amazing care
Visited Breast Surgery on June 2024
Review titled St Albans City Hospital
Replied on 20 June 2024
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team.
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Review titled Blood tests
Rated 4 stars out of 5
by Amanda Heller - Posted on 04 June 2024
Seen straight away for my appointment. Very clear instructions about logging in and where to go. Lovely phlebotomist, made me feel at ease. She reassured me that they do their best to accommodate every patient. Next time I will use the 30 minute free parking and I feel reassured that if my blood test is urgent I will be seen quickly.
Visited Don't know on June 2024
Review titled St Albans City Hospital
Replied on 13 June 2024
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive. We will pass your comments onto the team.
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Review titled Blood Test Department
Rated 4 stars out of 5
by John - Posted on 22 May 2024
was very disappointed with the way I was treated by the front of house booking in staff. .on my arrival at the department I explained that I was sent for an urgent blood test by my local gp because of a sudden renal function deterioration ( I am a kidney transplant patient of 17 years). I explained I didn't have a pre arranged appointment, but my gp had marked the blood test forms as urgent. The front of staff said I couldn't have a blood test without an appointment and said there was nothing he could do from his end or from handheld booking in pc tablet. He advised I go back home and make an appointment. I explained that this test was urgent and my gp advised that the dept should be able to fit me in and showed my blood test form. Again, I was told I would need an appointment and they could not do anything without an appointment. On my way out of the hospital, I noticed my gp had indeed marked my form as urgent and returned to the reception staff to point this out. At this point the member of staff apologised and booked me in on his handheld pc tablet. Why lie to patients that appointments can't be made on the day using the hospitals front of house systems and shouldn't staff be trying to help patients with urgent medical needs be seen to, instead of finding ways to turn them away.. very disappointed with the lack of help and comparison of the blood test department booking in staff.
Visited Don't know on May 2024
Review titled St Albans City Hospital
Replied on 22 May 2024
We are sorry to hear about your experience. If you would like us to investigate this matter further on your behalf, please contact our PALS team on 01923 217198, or email westherts.pals@nhs.net
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Review titled St Albans Blood Test online booking
Rated 3 stars out of 5
by Anne - Posted on 31 May 2024
The online booking service for blood tests continues to be approx. 3 weeks.......which suggests almost a month to await the results (request to GP). Having phoned the helpline I was advised St Albans had a 3 week delay, Hemel, 2 weeks and Watford, 1 week. Is an improvement to the SLA expected going forward to reduce the 'queueing schedule' process ? Thanks
Visited Don't know on May 2024
Review titled St Albans City Hospital
Replied on 20 June 2024
We are sorry to hear about your experience. If you would like us to investigate this matter further on your behalf, please contact our PALS team on 01923 217198, or email westherts.pals@nhs.net
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Review titled Thank you.
Rated 5 stars out of 5
by Anonymous - Posted on 22 May 2024
I wanted to thank you for the exceptional care my son received for his injured finger at St Albans City Hospital. The professionalism and kindness of your staff, especially the nurse who treated him, were truly appreciated. Her expertise and compassionate attitude made a significant difference. Thank you for your outstanding service.
Visited Don't know on May 2024
Review titled St Albans City Hospital
Replied on 22 May 2024
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team.
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Review titled Great experience.
Rated 5 stars out of 5
by Linda Prentice - Posted on 11 April 2024
From the time of admission to leaving I was treated with great efficiency,kindness and excellent care. All the staff were very friendly and informative about every step of my treatment and I would like to say a big thank you to them for making a stressful experience so reassuring.
Visited General Surgery on April 2024
Review titled St Albans City Hospital
Replied on 25 April 2024
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team.
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Review titled Exceptional experience due to service provided
Rated 5 stars out of 5
by Ray - Posted on 30 April 2024
My experience today at the hospital was exceptional. The consultant was very good explaining all I needed to know and made me feel very comfortable and confident in his diagnosis
Visited Urology on April 2024
Review titled St Albans City Hospital
Replied on 08 May 2024
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team.
Information supplied by West Hertfordshire Teaching Hospitals NHS Trust