Spire London East Hospital
Roding Lane South, Ilford, Essex, IG4 5PZContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Not my job
Rated 1 star out of 5
by Shak - Posted on 11 June 2024
I sent a private referral from my orthopedic consultant to the hospital two weeks ago. After forwarding it, I was added to an email chain where their admin person forwarded the referral again. Two weeks later, I asked the admin person for an update and was told that it’s not her responsibility to handle these referrals. I’m left wondering whose job it is to follow up when a patient chases up about an appointment. I chose Spire because it was local, but now I’ll have to go further out to have my scans competed. The admin team and receptionists reflect how well a service operates, and based on this experience, I wouldn’t expect great private patient service here. It's best to go elsewhere. I do worry about the NHS service patients get if private is this bad!
Visited Orthopaedics on June 2024
Spire London East Hospital has not yet replied.
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Review titled No receptionist at physio dept
Rated 1 star out of 5
by T Subhani - Posted on 16 January 2024
Used to have great service but there's recently been no one at reception at the physio dept so can't book a follow up appointment while there and takes a really long time to get through to anyone on the phone as no one is available. Long and frustrating to get an appointment nowadays.
Visited Don't know on December 2023
Spire London East Hospital has not yet replied.
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Review titled Fantastic hospital
Rated 5 stars out of 5
by Mario Ansalone - Posted on 24 November 2023
I had two appointments at this hospital and both times have been excellent. The staff really looked after me and were very attentive. This was such a positive and fantastic place to be treated and looked after.
Visited Pain Management on November 2023
Spire London East Hospital has not yet replied.
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Review titled Impossible to get a response
Rated 1 star out of 5
by Miss Catherine Leicester - Posted on 26 September 2023
Was told on 21st Aug I would receive a date for shoulder surgery within 4 weeks (NHS). Nothing. Have tried repeatedly to call, email etc, no response. Finally they left a voicemail last Friday asking to call back to schedule a date. I've tried to call and email on various emails and numbers. No response. I am in constant pain and I work full-time so cannot spend every day just trying to get a response. They also said they had left two voicemails on other dates, I've checked my call logs and voicemails on both mobile and landline and this is untrue. All I want is a response!
Visited Orthopaedics on September 2023
Spire London East Hospital has not yet replied.
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Review titled Catering Facilities &Nursing Staff
Rated 5 stars out of 5
by Debbie Purdy - Posted on 28 February 2023
I had TKR on 1st Feb . The Nurses were professional, kind, caring and knowledgeable. I felt confident in their care . The catering facilities were excellent. Easy to order , great choice and good quality food . The Catering team were so happy to help , going that extra mile whenever needed ….. ie I was unable to eat my lunch one day (fish and chips) due to taking a particular medicine , and it became cold . They saw this had happened and made me a whole new hot lunch . I was so grateful . They were always smiling , offered advice on food choices and just generally kind and caring . Amazing teams at Roding Spire . Thank you all .
Visited Orthopaedics on February 2023
Spire London East Hospital has not yet replied.
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Review titled Poor comment and extremely long waiting list.
Rated 1 star out of 5
by Daryll King - Posted on 23 November 2022
I was sent to this hospital by the NHS due to long wait with the everyday NHS hospitals. My visit to the surgeon was in August this year. The surgeon called me to confirm with me that my operation was affecting my life, and I confirmed it was. He said no problem he will sort it out. I have now waited for 4 months. Every time I call the hospital I speak to extremely polite people who every time say don’t worry they will sort it out asap! As it’s still with funding. How terrible to leave someone in pain for 4 months while they decide if it’s worth it for them to pay for it! I look forward to my next call to the polite staff at this hospital only to be fobbed off again! Roll on December!
Visited Orthopaedics on November 2022
Review titled Spire London East Hospital
Replied on 02 December 2022
Dear Daryll King, Thank you for taking the time to leave us your feedback. We are sorry to hear that you have had a negative experience. We believe a member of the team has now been in contact with you but should you wish to discuss this further, please email us on slepleasetalktous@spirehealthcare.com. Kind regards, Chris Burrows Hospital Director
Information supplied by Spire Healthcare