Southport and Formby District General Hospital
Town Lane, Southport, Merseyside, PR8 6PNContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Very upsetting experience
Rated 3 stars out of 5
by Anonymous - Posted on 03 July 2023
Visited on 19/06/23 with an elderly, wheelchair-bound relative who has a long-term health condition to have a 24/7 heart monitor fitted. Since this person can be travel sick we set off early and arrived in plenty of time. I showed the relevant letter with the appointment time of 11 am to a lady outside the door of the ECG room. A couple of minutes later she came over to where we were sitting and asked to look at the letter again. So we waited. And waited. I wanted to check at 11.30 but decided to wait as it might be a simple matter of running late, and despite my relative's frailty, that might have been a reasonable excuse, and we didn't want to be pushy. However, time went by with an endless stream of people going in and out of the consulting room which we learned later my relative would be seen in. At 11.45 my husband went to the ECG door again and asked if there was a problem. The lady he spoke to said she would look into it and let us know. A few minutes later she came out and said my relative would be in next. Once inside the said room (although I didn't think for one minute it was this lady's fault), I asked her very nicely why a very elderly and vulnerable patient had been left waiting for so long. She very kindly said she'd look into it, and when she came back a couple of minutes later she told us that the patient hadn't even been put on the list. The appointment letter had been looked at twice, so what was the problem? I do wonder what might have happened had we turned up an hour late! Had I been the patient I may not have been so upset, but the situation caused my relative a lot of distress. I did attempt to call PALS on the numbers on the website. Two calls went unanswered and I left a message on the other number. I did get a message back, telling me that they didnt deal with cardiology on that number. If I'd had any useful response I would not be writing this review. Having said that the same relative was dealt with by amazing A&E staff a few weeks earlier and the initial problem was identified and dealt with very quickly. Sadly this did not extend to the (several) wards she was in or the complete lack of communication or misinformation we were given during her stay. There was much confusion by conflicting information we were given about what was happening/going to happen and what actually did happen. The whole family was confused, thankfully she has family to support her, because anyone who doesn't would be completely lost. I know the NHS has faced many difficulties in recent years but it might help if valuable time wasn't wasted by issues like we have faced. I don't think it should be that difficult, and am quite certain it would make the lives of staff and patients/families alike much easier and straightforward.
Visited Cardiology on June 2023
Southport and Formby District General Hospital has not yet replied.
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Review titled Amazing treatment when so busy
Rated 5 stars out of 5
by Anonymous - Posted on 24 May 2023
Referred by GP urgently. A and E was extremely busy. Patient were standing when relatives where sat down. This soon changed when rightly so those relatives asked to stand to allow patients who were ill to be seated. I was treated with kindness, dignity and compassion which the staff at the time, in my opinion, were not. I now known what was wrong with me and could not fault the department.
Visited Accident and emergency services on May 2023
Southport and Formby District General Hospital has not yet replied.
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Review titled Excellent All Round.
Rated 5 stars out of 5
by Charlotte Armstrong - Posted on 06 January 2023
Thank you to all those who took care of me with total dignity & understanding even though we all knew my Gp could of prevented a trip to A&E by ambulance. Thank you to the ambulance crew for your compassion & understanding about my disability. Thank you to the Drs who knew I knew my body. Just everyone that was there that night & helped me thank you. As someone who feels guilty for ringing 999 when I know my Gp could of stopped this trip none of you put that on me. You where all perfectly professional & helpful.
Visited Accident and emergency services on January 2023
Southport and Formby District General Hospital has not yet replied.
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Review titled A big thankyou 7b
by Brockyc - Posted on 06 February 2023
Nothing but compliments for 7b so kind made me feel safe all the ward worked like one big team they make time for you so a big thankyou 7b
Visited January 2023
Provided by Care opinion
Review titled Southport and Formby District General Hospital
Replied on 20 February 2023
Thank you for taking the time to leave a review for ward 7b. It is very much appreciated when we hear directly from our patients, families and carers. We will pass on your comments to the team who will be pleased to hear your great feedback.
Provided by Care opinion
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Review titled Worrying long waiting time
Rated 1 star out of 5
by Anonymous - Posted on 05 March 2023
My mum has been referred to the respiratory clinic in October 2022 and she still hasn’t received a date for appointment, her condition is getting deteriorating and we are getting worried. Rang reception twice, the call was handled by a rude, disrespectful woman who hung up on her saying she doesn’t know when she’ll get an appointment. Terrible service!
Visited Respiratory Medicine on January 2023
Southport and Formby District General Hospital has not yet replied.
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Review titled Insensitive doctors
Rated 2 stars out of 5
by Anonymous - Posted on 24 November 2022
Nursing staff so lovely, polite and friendly. However, consultants extremely difficult people showing no sympathy which is very unhelpful when you're poorly and clearly upset by the situation anyway. They seem to forget we are people with feelings and it doesn't help when the abrupt doctors come in with 6 other staff all glaring. As soon as I mentioned the fact I have a female condition I was disregarded and the problem was immediately blamed on that. It's awful what women with certain conditions go through, it is a battle. I now feel like there is nowhere for medical help when you're ill because my gp doesn't know anything about the condition and a&e blame it on any underlying conditions you may have. The doctor told me I should see a specialist which I am waiting only a year for! Extremely upset by the situation I will never go back if I need help again.
Visited Don't know on November 2022
Southport and Formby District General Hospital has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 28 September 2022
Arrived in a&e with my husband within 20min we were taken through and he was immediately put on oxygen and and looked after extremely well he spent 12 days in hospital and every member of staff from doctors to cleaning staff were brilliant they all work very hard and are all so very careing
Visited Accident and emergency services on September 2022
Southport and Formby District General Hospital has not yet replied.
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Review titled Amazing staff on ward 11a
Rated 5 stars out of 5
by Anonymous - Posted on 04 October 2022
All the staff nurses, hcas, consultant and junior doctors were so understanding and comforting during such a stressful time. I wish I could tell them everyday that their heroic work will always be remembered. Thank you!
Visited General Medicine on September 2022
Southport and Formby District General Hospital has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 28 September 2022
Arrived in a&e with my husband within 20min we were taken through and he was immediately put on oxygen and and looked after extremely well he spent 12 days in hospital and every member of staff from doctors to cleaning staff were brilliant they all work very hard and are all so very careing
Visited Accident and emergency services on September 2022
Southport and Formby District General Hospital has not yet replied.
Information supplied by Southport and Ormskirk Hospital NHS Trust